Dulux Paintsdulux once satinwood brilliant white

K Oct 07, 2019

As a former ICI Paints employee (Slough offices) I have always been loyal to the Dulux brand of paint. I recently purchased Once Satinwood Brilliant White in 2.5L as I wanted a one-coat option to cover previously painted light coloured woodwork in my hall, stairwell and landing. However, the paint in the can didn't have the usual feel of Once paint used previously and was very liquid and not easy to apply. Coverage was certainly not one coat, but more importantly it has dried to a high gloss, not satinwood (please see the attached photo). My concern is that the wrong paint has been filled into the tin and this might then be true for the whole batch. I hope there are no problems at the new plant. I have now bought quick dry satinwood but need to repaint what I have done so far and hope this resolves the problem. Can I get a refund on this paint please, and advice on how to prepare this paintwork for covering with the new paint that I have had to buy. Regards,

Keith Webb, Slough

Dulux Paints

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