Duke Energypower was cut off without notice because they misapplied the payment

P Nov 14, 2018
This review was posted by
a verified customer
Verified customer

Online bill pay was sent on time...The power was cut off without notice at my rental home in Pendleton South Carolina. Payment had been misapplied by DUKE ENERGY and no notice given. Power was turned back on, food spoilage claim filed, and I had to pay extra charges until I could provide proof from my bank that it was paid. It took the bank a week...So I now have a $449.82 credit plus they charged for an additional security deposit of $129, that they took out of my credit balance. Plus they denied the food spoilage claim and won't refund the deposit. Very shoddy customer service. Customer service supervisor told me I could mail her boss, the CEO, a complaint because she could not help me, seriously really?

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