The toaster timer failed - so it stayed on, (toast removed as done) - indefinitely. Huge fire risk - but for fire alarm the house would have burned down as the surrounding area got red hot - fumes set off fire alarm thank goodness. Dualit's response 1. This is a commercial product, not a domestic one. 2. You should have stood over it all the time it was on, so it is your fault. Don't buy one.
The complaint has been investigated and resolved to the customer’s satisfaction.