SUBMIT A COMPLAINT

DressLink Customer Care Service

0
Complaints84
Pending0
Resolved0

Dresslink.com

Yaoan Industry Zone, XianTian Road, Xinsheng, Longgang District, Guangdong
Shenzhen
China - 518116

Customer Support Phone Numbers

+1 323 524 4006(United States) 30 21
+86 77 589 619 517(China) 4 6
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

DressLink Complaints & Reviews

DressLink / boots

Ph
Feb 10, 2019

Hello I purchased some boots and I want to know what's taking the delivery so long. I was supposed to come a while know its been like 3 weeks what's taking it so long.It shouldn't take that long to get here. I hadn't gotten a confirmation email either the only way I could see my...

DressLink / order number: #dlnn007a1 I ordered a coat from you in xlarge it is too small

Ca
Feb 01, 2019

I ordered a pack able coat from you in x large it is much too small. I can submit a photo but do not know where to send it too please address this immediately as I would like a refund on my credit card. Please respond ASAP or I will ask my ask my credit card company to deal with thi...

DressLink / black women long hooded packable down puffer coat item# svv031624_b_xxl

Li
Dec 28, 2018

DressLinkI ordered a 2XL jacket. The sizing is totally off, too small a cut. I want a refund of $56.80. Dec 7, 2018 07:27:36 PST Transaction ID: 0FP8733802401251W Hello Linda Solorzano, You sent a payment of $56.80 USD to Dresslink Co., Ltd ([protected]@dresslink.com) It may take a few moments for thi...

DressLink / fortnite hoodie color black size m

Ta
Dec 27, 2018

DressLinkI placed a order for a Fortnite Hoodie Color Black size M on Dec.5 2018...#DLNN542BS...I paid for shipping within 7 to 12 business days...The total was 25.88...I checked my status 2 weeks ago and just simply said Shipped...I HAVE NOT RECIEVED MY ORDER!!!This was a Christmas present for my...

DressLink / fortnite hooded sweatshirts

Fa
Dec 20, 2018

I never received notification that my order was received nor any notice merchandise was being shipped. Order placed 12-10-2018 and as of this date, 12-20-2018 I have received no notice or merchandise but have been charged $44.97 on the credit card I submitted for payment. Please return my...

DressLink / where is my order???

Cr
Dec 07, 2018

I order a pair of boots for my daughter, on 11/23/18, said it was going to arrive in 7-12 business days, its now 12/07/18 & my order is no where to be found, you all don't have a valid phone number and there is really no way to tell if you all are even a real company. you charged my card...

DressLink / I never received my order

Jo
Dec 01, 2018

Hello I never received my order # DLNOO65K8. Please respond as soon as possible. I placed the order on November 17th and was told it would be shipped within 15 business days, to this day now December 1st I still have not received the order. Please let me know what is going on as soon a...

DressLink / service

Ha
Sep 12, 2018

Hi there, I've ordered 5 night dresses from dress link without reading the reviews. My order number is DLN9S2K70. I've tried to track this order but there's not any option to do so. I have ordered my dresses on 6September and I have paid over £12 for a faster delivery because I needed these...

DressLink / bought winter jacket (purple) from dresslink

Ja
Sep 05, 2018

Ordered a winter jacket (Purple) in April 27, 2018. I got it but too small and returned it in 1st week of June 2018. Order No. DLNVM6856 and net refund should be $53.81 after shipping cost is deducted. The jacket is color purple. My credit card was charged April 28, 2018 the amount of...

DressLink / lol surprise dolls

Jo
Aug 15, 2018

Ordered these items only to be told by a friend that these are fake dolls. So I checked other websites on detecting a fake lol doll and sure enough these are fake. Although these dolls haven't actually be sent out to me yet you have taken the money. I have tried to contact dresslink to...

DressLink / missing headband

So
Aug 14, 2018

I ordered 1 dress 1 set of earrings and 1 vintage style rhinestone party feather flapper headband and only received the dress and earring. The headband was part of this outfit. I need it for bank holiday (25th) I would much appreciate receiving the item I have paid for as it's my money and...

DressLink / my order

Da
Jul 21, 2018

My order number: Black High Waist Solid Asymmetrical Wide Leg Pants Order DLN70G99V Size - XL Color - Black I ordered these pants on Friday July 13 and they had only 1 size left in that size and they sent me a email a week later telling me that the item was out of stock. I have called and...

DressLink / lack of communication

Br
Jul 13, 2018

I don't want to assume you guys are a bad company. I've read MANY rating. I just want an email saying my order was confirmed or that it's on the way or SOMETHING. I've heard absolutely nothing but you guys charged my damn card that's for sure. If my product doesn't show up in the next 4...

DressLink / order fd34148 order june 9,2018. have not been to this date.

To
Jun 24, 2018

Made purchase on june 9, 2018. on retro stage - chick vintage and accessories website. for $53.70 usd. payment went to dresslink co.., ltd [protected] Receipt number [protected]. I have not received the order. and not able to get tracking information As of this date. june 24, 2018. Please...

DressLink / #dlnk1864t - order number

Be
May 24, 2018

Hi I made an order recently and was told it would take 5-9 business days. This period elapsed and it is now over a week late and I still haven't received the items on the order. The event for which the purchase was made has now been and gone. I had to make separate purchase from another...

DressLink / my order

Ni
May 21, 2018

All this is a scam they will never get back to you or send you your item and much less give your money back. How upsetting ... Time for this website to go viral let everyone you know not to buy from here dresslink.com is scam. Crazy how they make it look so real and the clothes looks nice...

DressLink / yellow cardigan

Ar
May 12, 2018

I ordered a sweater on 21st of April it says he thought it will take between 9 to 15 business days today marks the 15th business day and I have not received my package. I would like to know what happened to the product I ordered if somebody could contact me as soon as possible, before I...

DressLink / dln38g30s

Le
May 05, 2018

I ordered 3 dresses and you sent me two dresses.I need my money back for that 3rd dress. I've been calling leaving messages on your answer machine and you guys have not returned my phone call. You guys are the worst customer service I ever ordered from. I will not ever order from dresslink...

DressLink / order #dln 441 a96

Na
May 02, 2018

Order placed on 3/13/2018 for a black shrug, order # DLN 441 A96. I have NOT received this item as of 5/2/2018. I needed this item for a dance event that I was part of and was highly disappointed when it was not delivered to me. Please SEND this black shrug to me as soon as possible. Thi...

DressLink / I will involve the law so please fix my order 3pck lil and outrageous spit

Co
Apr 27, 2018

DressLinkI have not received my package and it says received I don't have a recite in my account nor I have any information about he idem I'll rather cancel it I will involve the law I'm a mother of 3 and I just lost my job and the little money I have I wanted to get my girls a gift they been...

DressLink / pink tennis skirt

Wa
Apr 25, 2018

I paid for a skirt that I didn't receive yet it was a large pink tennis skirt my name is Lavon Dunlap so can you please get back ASAP thanks contact number [protected] I actually order 2 the first one came within 5 days I keep trying to get in contact with you guys but I can't I keep...

DressLink / dln1lp400

Au
Apr 10, 2018

I ordered this and still haven't received it. My name is Aurelia McClain, where is my order it for a wedding. I don't recall receiving an order number buy my credit card was debited. A Wells Fargo card was used for this purchase. I placed, this ordered in March and I don't have a way to...

DressLink / lol surprise dolls

As
Apr 01, 2018

DressLinkI ordered two packs of surprise dolls from your company. My daughters opened them this morning for Easter... much to my surprise the dolls are all fake. With the same clothes for everyone, same shoes, same water bottles. I would like to know what you want done, I want a full refund! I have...

DressLink / ordered jackets

Ga
Mar 20, 2018

DressLinkI order two jackets on Febuary 24th...It said 9-15 business days which I understand but it is now March 20th and my order has been shipped. It should be here by now..I would either like a refund or even better the product I bought. Terrible customer service...If I don't get either should...

DressLink / delivery

Gi
Mar 14, 2018

I ordered a dress from your site on the 1st of March and I have never received it. Yodel say it was delivered on the 9th but this is not the case. When contacted they said they would arrange another delivery but this has not happened. I would like to arrange a full refund please as thi...

DressLink / returning damaged items

Ai
Mar 14, 2018

DressLinkI received a snapped headband and a dress which had loads of snags. I requested a full refund for the damage on both items but they have said they will only refund me a third of the order total despite both items being unusable. This is as far as I have got with 8 rounds of emails! It'...

DressLink / order number: dlno7237a

Ma
Mar 09, 2018

A few weeks ago i ordered just one item that should of been here last week. I this this item before March 14th and it should be here by now. And no confirmation email was sent and I can't track my own package. I either want to know if my package will be at the correct address before the...

DressLink / dlnp78q14 green dress

Sa
Mar 09, 2018

DressLinkI went and bought a dress for my first time off this website only to find out it's shipping from China and in my email the tracking device is showing that they attempted to deliver in Romulus Mi even though I live a hour and a half away from there and NEED this dress by tomorrow! This i...

DressLink / dress ordered

Sa
Mar 07, 2018

DressLinkI ordered a dress yesterday and have had no confirmation of the order to my email?? I now see that there are a lot of complaints of items never being received. I want confirmation the item has been ordered and an email to confirm when shipped email is [protected]@hotmail.co.uk Photos attached...

DressLink / white arizona solid fashion beach

Ju
Mar 02, 2018

DressLinkI received these today in the mail. They are supposed to be arizona birkenstock sandals. There is no place it states they are genuine arizona birkenstocks on the sandal. Birkenstock is always on the insole. I have had many of these and this pair is not genuine. I want my money back. I used paypal and can file a complaint if necessary. Very deceiving.

DressLink / not receiving my products after 2 months.

Sy
Mar 01, 2018

DressLinkI ordered a dress and headpiece in December and I still haven't received the products. I've made payment and no longer need the items as the ocassion has pasted. Please may I be refunded the full amount as soon as possible. Refund required - Refund required Refund required - Refund...

DressLink / order has not arrived but credit card billed

Ja
Feb 27, 2018

On December 8, 2017 I ordered a dress, order # FD5602, my credit card was billed on that date via paypal to dresslink co 4029357733on, the dress has not arrived . I would like a response ASAP or a refund From: Janice McFarlane Sent: February 27, 2018 3:27 PM To: 'service.[protected]@gmail.com' Subject: order...

DressLink / svh034315_b_xxxl, sv009919_1_7319, sv012506, svq33679_1_7319, svq030989_35_8002

Ch
Feb 22, 2018

I ordered the above items to be delivered to 91 Mulberry Close, Paignton, Devon, TQ3 3GB, UK on 5th February 2018 order ID ODR69726GL631432N. These items have not arrived as stated and therefore this is a breech of contract. I note the items have been dispatched according to your website...

DressLink / have not received my order

Ab
Feb 12, 2018

I made an order on the 7/02/2018 with my Tracking number JD0002259221525301 and order number DLN050LM9. I received an order today asking if I was happy with my order which I have not yet received. I am very unhappy with the service I have not received from your company and want a full...

DressLink / my order hasn't arrived yet

Im
Feb 02, 2018

I ordered from DressLink, a dress and some accessories especially for a party coming up next weekend. When I ordered from the website I checked and make sure that the delivery will arrive before time. I'm very disappointed with the service and I was also very disappointed and surprised that there...

DressLink / I want to return the ugg shoes and get the refund

Me
Feb 02, 2018

Hi, order number DLN61B9M5. I want to return this item and get the refund. Please send me the return lable. My email address is [protected]@yynet.com. the reason why I want to return is I don't think it's authentic Ugg boots. The name on the box is differently printed on the box and the shoe...

DressLink / dress never received

Do
Jan 30, 2018

I purchased a dress online in January 2018 my cc was charged on the 14th. The reply was 7 - 10 day arrival. Never came. Very disappointed I needed it this week. I'd like to have my card credited back this is extremely upsetting dishonest and poor business. I believed I was on a nice...

DressLink / refund

Ch
Jan 26, 2018

DressLinkI am requesting a refund for my Black Arizona Solid Fashion Beach Cork Soled Flat Sandals. My order number is: DLN84U1V6. I paid $29.99. I ordered sandals on December 26, 2017 and it is now January 26, 2018. I have called the number online and tried to reach out. I have logged into my...

DressLink / where is my order?

Kr
Dec 27, 2017

DressLinkI would like to know where my order is? I ordered her dress on December 1, 2017 for New Year's 2018 and it's still not here. I'm extremely upset did you did so much advertising influencing people to do and buy a dress for New Year's through you and you cannot produce the product I want a...

DressLink / I bought a pair of ugg bailey bow boots size 6 I receive them in a size 5

An
Dec 22, 2017

I bought a pair of UGG Bailey bow boots size 6 I receive them in a size 5 I have been trying to contact Dress link for days and with no luck I keep getting a answering machine which the voicemail box is full I just want the size boots that I ordered!!! I would like for Jess link to contact me...