Rugged Legacy
reviews and complaints

Had the same experience as the others. Order on 11/25 was supposedly sent out on 12/10. Did not receive as of yet. Every day I checked it was being delivered on that day. Finally called and they looked into it and now sending another sweatshirt. This was a week ago. Unfortunately, now I have to dispute the charge because I may never get it. Was a Christmas gift that wasn't

Do not order from this company! Ordered Nov 16th, product never shipped in time for Christmas. Cancelled order and was told I would receive a refund and never did. Had to dispute the charge with my bank!

As with a lot of others here their shipping and communications with the customer is HORRIBLE! I ordered beginning of December expecting it for Christmas and as of this review on January 2nd I still dont have it. They have already collected my money, though. They sent the occasional cutesy email to me telling me my order was being created but I cant get a straight answer as to when I will get it. If it ever arrives I dont care how wonderful the product may be I will never order from them again.

Ordered a sweatshirt Dec 2nd, today is Jan 4th and it still hasn't shipped. Contacted them by email and they replied right away saying they're working on printing the shirt. What is there to work on? The shirt should already be produced.. they are not personalized. Literally should have been a pack and ship order. Now I'm also reading other reviews that the clothing is very cheap... so looking forward to giving a crappy gift for Christmas that i paid $50 for, if I ever get it in the mail.

I ordered a sweatshirt for a Christmas give on Dec 2. It didnt arrive until Dec 30. I was super disappointed in the cheap quality of the sweatshirt. Very thin cheap material. Not worth $50. Beware buyers that youre paying a lot of money for low quality material. It looks like something from China. As long as delivery took, it may have come from China.

I ordered items almost a month prior to Christmas (11-27) with no mention on the website of orders not arriving by Christmas. Of course the money was taken out instantly from my account. I contacted the company 12/19 inquiring on status and then was told they could no longer guarantee Christmas delivery. The amount of time it is taking to receive my order is ridiculous. As of 12/30, I still have not received my items. If you don't have over a month to wait for items, don't order from this company.

Placed an order, a month later still nothing. They can't even give me an idea where they are in the order process even though 2 weeks ago I received an email stating it was ready to be shipped. Have asked 2 times now for a refund. Customer assistance seems to be an automated email copy pasted for complaints. Will not do business with them again and advise anyone else not to either

I ordered 2 sweatshirts on December 10 and still have heard nothing about where they are. It is frustrating as I didn't realize that they don't have the items on hand but are making them as ordered. I am not sure but I agree that there should be more transparency as to how long it does take for any item to be received. I was told at least 3 weeks which is tomorrow. I am not sure I will order from this company in the future. I could have ordered similar items on amazon or any other hunting stores and had them in 2 days.

I would give it a zero if I could. I was told my order would be shipped in 7-10 days. Ordered 11/29 and still don't have my package. Kept checking on status and continuous responses were they were backlogged. I am going out of town for Christmas and will not return until after the first of the year. They asked if I wanted to change the address. I gave them an address where I would be staying and they said OK. I received an e-mail yesterday stating my package was shipped to the original address. I told them I would not be here to get the package and now when I return (if I'm lucky enough to have the package on my doorstep) that now I have to pay an additional shipping fee! If I would have been informed they were backlogged 4-6 weeks, I would never have ordered in the first place. Absolutely horrible experience. I will NEVER order anything from them again.

Very disappointed in the turn around time of this company. Placed an order 4 weeks ago and customer service says it is still in production and I will not receive it by christmas. There website should indicate their delay in service. I would have shopped elsewhere if i knew they would take so long. They should be offering a discount to customers who are waiting this long. I would say the wait is unacceptable especially without indicating to the customers prior to.

Order sent in on Nov 15. Company sent emails saying order was being processed. Lied! Never received. If you order from this company you must specify what year you want it. Was to be a Christmas gift for 2021. Oh well! Learned my lesson. Will Never order from them again! $58 lost!

Ordered weeks ago and still no items. Emailed and received vague response with no delivery estimate.

I order in November, with guarantee delivery for Christmas, (just like last year), then I send email requesting why I have not received any tracking or anything. Well my order for thee shirts was still in production and it has been a few weeks. Then I get an email that it is being mailed but will not receive before Christmas.. (same thing they did last year), I also got some generic emails but I also got some that were very sarcastic towards me because I was an upset customer that was guarantee something and they failed to abide by that. They sold things with promises they can't keep and would not keep. they should of got the items done and paid the extra for shipping to keep customers. I see in review, I am not the only one this has happened to. They get our orders charge our accounts and then sit on the stuff for a couple of weeks. I had to give it a star, but after two years being screwed by this company it don't deserve one. Glad local boutiques are coming out and starting to make shirts we can by for our hunters and now worry about being lied to, most small business do what they can to keep their customers.

I ordered on Dec. 8th and have yet to get an email that they have processed my order, let alone sent it. All I know is that they have charged my card. Phone number goes straight to message and its generic, doesn't even use company name. Waiting on an email response. Other reviews state they have had problems in the past but have really turned around. From what I can see, is if you order nowhere near the holiday, you will get your product. If you order anywhere near Christmas, make sure you give them 1-2 months to get your order processed and sent. Lots of reviews of people not getting the correct order too, here's to hoping my child's heart is not broken by longer delays and incorrect orders. Will not be ordering from this company again.