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Dragonplay Complaints Summary

0 Resolved
25 Unresolved
Our verdict: Engaging with Dragonplay at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Dragonplay reviews & complaints 25

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1:25 am EDT
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Dragonplay money taken from bank account

Google dragonplay is constantly taking money from my husbands bank card details which started at £5.11 and have now reached the amount of £11.51 but it is being taken out more regularly, the latest withdrawals being twice in one day, leaving me in debt with my bank, what I dont understand is that I play the exact same game and no money is being taken from me. We share the same bank but my husband has used his card details previously to purchase something else but never for google dragonplay.

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11:19 am EDT
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Dragonplay THEFT

Don't spend your hard earned money on dragonplays slot city, I have spent almost a hundred bucks in the past couple of months on coins to play on their slot machine games. They allowed someone to hack into my account and steel over 300, 000 in coins and then did nothing about it. Either that or they took the coins to scam me to buy more! Avoid google dragonplay at all costs, they are crooks, better to find a free slot game!

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Update by BrandonSCain
Jul 29, 2012 9:30 pm EDT

They screwed me over too. They want more money!

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11:01 am EDT
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Dragonplay Paying for credits but not getting them

I am paying for credits but not getting them.

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11:52 am EDT
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Dragonplay Nonstop Screen Lock up Problems

I have been playing Dragonplay Texas Holdem Online Games since Dec. Of 2010.  Ever since that day, I along with other players have nonstop the game screen locking up of the game while playing. I have sent in and have documentation for AT LEAST  a hundred written in complaints about this. 

The company Dragonplay, have been complete JERKS about their problems. At first they told me to document the game, time and to send in specific details on the problems and they would reimburse me for my losses. I did this and they than REFUSED TO DO ANYTHING ABOUT IT INCLUDING REIMBURSING ME MY CHIPS TO PLAY.  I HAVE SUBMITTED 300K TO PLAY A TOURNAMENT AT LEAST 25 TIMES AND LOST BECAUSE IT LOCKS UP AND BOOTS ME OUT OF THE TOURNAMENT.  THIS IS COSTING ME ALOT IF MONEY AND IS A SCAM BECAUSE THEY WON'T DO A THING ABOUT IT.

This is a PAY TO PLAY SITE AND PLAYERS DO NOT WIN REAL
MONEY BUT CHIPS TO PLAY.  BECAUSE OF THIS, THEY ARE OBLIGATED TO REIMBURSE THE PLAYERS THAT WRITE IN AND DETAIL THEIR LOSSES DUE TO THEIR SERVER/SOFTWARE PROBLEMS.   THEY DON'T!  ACTUALLY, THEY COULD CARE LESS.  THEY HAVE NOT BOTHERED TO TRY AND FIX THESE PROBLEMS BECAUSE THEY MAKE MORE MONEY BY NOT FIXING THESE CONSTANT SCREEN RELOADING AND SCREEN LOCK UP PROBLEMS.

I HAVE WON MANY HANDS AND BEFORE IT AWARDS THE WIN, MY SCREEN LOCKS UP AND BOOTS ME OUT OF THE GAME OR THE TOURNAMENT.  IN ADDITION,   THE TIMERS WHICH ALLOW A PLAYER 20 Seconds to bet, get booted off of the game if a player before them uses their complete 20 seconds to bet or to fold a hand.  Many times, this locks up the game and than the next player will only have 3 seconds to bet. If you don't bet extremely fast,   it will fold a player out of the game forfeiting their wins.

ALL OF THESE DETAILS HAVE BEEN SUBMITTED BY ME TO THE COMPANY THINKING THEY WERE USING MY DETAILS TO RESOLVE THE PROBLEMS.  THINK AGAIN!  THEY HAVE NOT DONE A DAMN THING. I HAVE AN ATTORNEY THAT HAS REVIEWED THIS AND BECAUSE IT IS A PAY FOR PLAY SITE, THEY NEED TO REIMBURSE US PLAYERS FOR OUR LOSSES IF SUBMITTED TO THEM. THEY JUST REFUSE TO DO THIS AND NOW BLAME THEIR PROBLEMS ON THE PLAYERS PHONES.  THE OLD "BLAME THE VICTIM" GAME. THEY ARE NOT TAKING ANY RESPONSIBILITY EVEN THOUGH THEY HAVE ADMITTED THEY ARE HAVING THESE CONNECTIVITY, SCREEN LOCK UPS AND RELOADING PROBLEMS IN THE PAST.

I AM DISABLED AND I LIKE PLAYING THE GAME BUT IT IS EXTREMELY FRUSTRATING TO DEAL WITH A COMPANY (DRAGONPLAY) THAT DOES NOT CARE ABOUT THEIR CUSTOMERS.   MANY PLAYERS HAVE THE SAME PROBLEMS AND THEY HAPPEN MULTIPLE TIMES PER DAY TO US ALL.  THIS IS NOTHING LESS THAN AN ONLINE SCAM THAT TAKES OUR MONEY BUT DOES NOT SUPPORT THEIR PRODUCT. 

I AM LOOKING INTO PURSUING ACTION AGAINST THIS COMPANY.THEY CONTINUE TO RIP OFF THEIR PLAYERS EVERY DAY. I HAVE EVERYTHING WELL DOCUMENTED AS I'VE BEEN INSTRUCTED TO DO BY OUTSIDE SOURCES.

FROM:
A VERY FRUSTRATED AND ANGRY PLAYER FOR DRAGONPLAY TEXAS HOLDEM GAMES.

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Update by PJK 10
Mar 24, 2012 12:02 pm EDT

I have had the same problems and think Dragonplay should be investigated for Fraud. Be sure and look at other Dragonplay complaints on this site. They all say the same thong. Who can we contact to have them investigated? Anyone know? They should not be able to rip us off like they are.

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angry guest2
sacramento, US
Jul 13, 2012 1:51 am EDT

I have the same problem and the same issue I complained about regarding a rude, abusive guest that they have yet to resolve. Their application seems to me, rigged. One day you can win with anything and next day you lose lose lose until you have to purchase. Money is involved and they're getting rich while making us angry. It's true they want you to document time and room but does not reimburse, instead they tell you its your phone. Which I find ###!

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7:39 pm EST

Dragonplay Poor service

This isn’t a complant but a concern, a month or two ago I ordered dragon gold or whatever you call it to play Texas hold em well I tried once nothing happened so I tried again still nothing happened, then I noticed that I had some points which I could trade in so I did I received say 500000 gold coins. Well I was checking my bank statement and there were two withdraw for $15.00 each, I never received any coins for the thirty dollars I gave you, through paypal. Please let me know what you decide.

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MissTree
, US
Oct 10, 2022 9:59 am EDT

The app itself works fine but when I click on fast fold tables, it won't connect. Says cannot connect to network error. It's been like this since Sunday morning September 25, 2020.

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JaredL2020
, US
Dec 25, 2019 1:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased chips 3 different times for $90 total & they never posted to my account. I have been trying for weeks to get in touch with them and I can't. I have spent hundreds on this app over the years, but will never play again. terrible customer service & stole my money

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Diane C Irizarry
, US
Jan 05, 2019 11:36 am EST

My game won't load, says to try again

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Akavi Chishi Passah
, US
Nov 12, 2018 12:38 am EST

i purchased 1, 240.99 chip using my hdfc debit card today march 1st, however the chip amount did not get updated. please look into this and fix the issue

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Jim Langley
, US
Oct 21, 2018 1:54 pm EDT

No one answers when I use the in app support, my phone went on the fritz & when I re-downloaded your slots app I had lost my ranking, I had unlocked the Farm Slot game recently so I believe I was at 210 or better ! Please restore my ranking or I will download a different slot app since I will be starting at the same position...

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Ben Mccurty
, US
Oct 15, 2018 3:08 am EDT

To whom it may concern
I' vs been trying to connect to Facebook while playing wild bingo and I keep getting
Invalid connect key to facebook please help. Here's my email to respond to bmccurty0001@gmail.com thank you.yes and how can I get my connect key back so I can play using facebook.I love the game and would really love to again,

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EP43
, US
Sep 01, 2018 10:12 am EDT

I am unable to connect to wild bingo as it says connection issues. I have no connection issues as all other apps are working fine. I bought some coins and then the next day it wouldn't work!

Please advise if this is being looked into as this is very poor service. If I don't get a response then I will be making a complaint higher.

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Brian M Daly
Delray Beach, US
Mar 06, 2013 5:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought 250, 000, 000 chips for $99.99, received an email confirmation, but never received the chips. today I attempted to complain to the support staff, after my complaint was sent when I tried to get back to the site my password wouldn't work, so I requested a new password. Two new passwords later, I still can't get to the site as it tells me my password is invalid. along with this, all the emails they have sent have no official addressto talk or complain to them directly. I am at a loss, mentally and financially

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Okie Sailor
, US
Feb 23, 2016 9:20 pm EST

Lucky hand of AA this week, you will indeed be lucky to get pocket AA since this game is rigged so they don't have to pay the 10, 000 if you win with pocket AA. Have had every combo of A-whatever but no pocket AA, as soon as they switch the lucky hand to other cards I will starting getting AA again. TOTALLY RIGGED GAME, why you think they are based overseas, so you can't find them. Thank god I have never paid anything to play this game, customer support is non existent as all their responses are canned, have gotten same response for 2 completely unrelated issues. DO NOT PAY TO PLAY THIS GAME.

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Okie Sailor
, US
Feb 11, 2016 4:19 pm EST

Game s(u)cks, have never payed a dime to play and never will. Game constantly freezes up especially after winning fair sized pots, just today I have already had 3 four of a kind hands, full houses beat by better full houses (constantly), fast fold timers are completely hosed and they haven't responded to this issue. This game has it fair share of a-holes playing who will bet a 100, 000 on 2-3 off suit just because they have more chips. NOT A REAL POKER GAME, learn how the rhythms go and you can stay ahead since it is not dealt according to real poker rules even though they claim otherwise. On the fast fold tables I have been stuck in up to 8 blinds in a row and you get sh-t cards so you lose a lot without even playing a hand. GAME IS NOT ON THE UP AND UP AND DRAGON PLAY DOESN'T GIVE A RATS -SS AS LONG AS THEY GET "YOUR" MONEY.

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