Dragonhaus’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of reptile enthusiasts are dissatisfied with their habitats and accessories.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
We ordered a big ol' reptile house thingy from Dragonhaus LLC on January 25th, 2022
We ordered a big ol' reptile house thingy from Dragonhaus LLC on January 25th, 2022. They said it would take about 19 weeks to get to us. Well, guess what? It's October now, and we've been waiting for a whopping 37 weeks and still no sign of that cage. We've been trying to get in touch with them since early August, but it's like they disappeared off the face of the earth. We called 'em three times, emailed 'em twice, slid into their DMs on Instagram, and even tried *** messenger. But no response, nada, zilch. We paid a grand total of $1047.61 for this thing, and we've tried going through our bank and PayPal to get our money back, but it's too late for that now. Our order number is ***, and all we want is a fat refund since they haven't even bothered to ship our order.
Is Dragonhaus Legit?
Dragonhaus earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
The age of Dragonhaus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Thedragonhaus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thedragonhaus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Thedragonhaus.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thedragonhaus.com may offer a niche product or service that is only of interest to a smaller audience.
- Dragonhaus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Dragonhaus complaint handling
-
Dragonhaus Contacts
-
Dragonhaus phone numbers+1 (253) 572-0501+1 (253) 572-0501Click up if you have successfully reached Dragonhaus by calling +1 (253) 572-0501 phone number 0 0 users reported that they have successfully reached Dragonhaus by calling +1 (253) 572-0501 phone number Click down if you have unsuccessfully reached Dragonhaus by calling +1 (253) 572-0501 phone number 0 0 users reported that they have UNsuccessfully reached Dragonhaus by calling +1 (253) 572-0501 phone number
-
Dragonhaus emailscustom@thedragonhaus.com73%Confidence score: 73%contact@thedragonhaus.com73%Confidence score: 73%Support
-
Dragonhaus address700 E D St, Tacoma, Washington, 98421, United States
-
Dragonhaus social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 14, 2025
Neotech
1 review
TISSA / The Income Solution SA
9 reviews
Morgan & Morgan / ForThePeople.com
77 reviews
Sellvia
11 reviews
BioFOG / SCOE10X.com
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!