DPD review: DPD means you will never receive your orders

I bought goods from Amazon.de, and unfortunately DPD was assigned as the delivery company. From that moment on, the experience became a nightmare.

On two previous deliveries, the driver falsely claimed that "nobody answered" and returned my parcels to the depot. This is simply not true—I work from home and was there the entire time. After numerous attempts to reach customer service, someone finally answered, and I had no choice but to drive 25 km to their depot to collect my parcels myself.

To avoid the same problem this time, I specifically selected delivery to a Pickup Point. Amazingly, DPD still managed to fail. They refused to deliver the parcel to the Pickup Point, claiming it "did not conform to their standards." If that was the case, why was the shipment accepted into their network in the first place?

Instead of contacting me or offering a solution, they sent the parcel back to their depot and returned it to the sender the very next day. I tried calling customer service several times, but as usual, nobody answered.

This is by far one of the worst delivery services I have ever dealt with. False delivery attempts, poor communication, unreachable customer service, and complete lack of accountability. Totally unreliable and absolutely useless. I sincerely hope retailers offer alternatives to DPD in the future.

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