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Customer Service

+1 800 598 7450 (Customer Service)
10380 Bren Road West
Minnetonka, Minnesota
United States - 55343
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
United States
  • 27081 Aliso Creek Road, Suite 100, Aliso Viejo, CA 92656, United States
  • 651 Holiday Drive, Foster Plaza 5, Suite 300, Pittsburgh, PA 15220, United States
  • 50 California St., Suite 1529, San Francisco, CA 94111, United States
  • 720 4th Ave., Suite 104, Kirkland, WA 98033, United States
United Kingdom
Salamanca, Wellington Street, Slough SL1 1YP, United Kingdom

Unit 153, Shannon Free Zone, Shannon, Co. Clare, Ireland

Mariahilferstrasse 50/2/11, Entrance Kirchengasse 1, Vienna A-1070, Austria

Scheidtweilerstr Street 4, 50933 Köln, Germany

10, Presnenskaya Embankment, Block C, 4th Floor, Suite 428, 123317 Moscow, Russia

Suite 1710, Building A, № 331, North Caoxi Road, Xuhui Dist., Shanghai, 200030, China

Hong Kong
9/F, Core F Cyberport 3, 100 Cyberport Road Hong Kong, China
10F, Shinjuku Mitsui Building № 2, 3-2-11 Nishi-Shinjuku, Shinjuku-ku Tokyo, 160-0023, Japan

23F, 105, Sec 2, Tun Hwa S. Rd, Taipei 10682, Taiwan

Av. Roque Petroni Jr, 1089 - cj 905, Sao Paulo - SP, 04707-900, Brazil

Complaints & Reviews

I did not order anything and my account has been hacked

I checked my bank account and there are 2 withdrawls waiting to be taken out one for 21.20 the other for 5.25. I called [protected] and was told I need to give him my order number. I do not have a order number I did not order anything. Then he said he needed the card number it was taken from, thank god I cancelled that card before calling them. So I gave him a dead card and he still insisted I give him a order number. I was asked for my e-mail addresses. Then he said I have to send my bank account statement so they can verify my complaint. I told him I was contacting my lawyer and he hung up.

unauthorised charge

I have been charged today on my Amex for £44.99 which was not authorised. This must be refunded immediately. I do not have an order number as I did not order it. My e mail address is [protected]@g101.co.uk. I tried to go on and resolve this online but when I enter the password (after copying and pasting it so there were no errors) it would not give me access. I then pressed forgot my password in order to generate a new one but all it did was reconfirm the original one and I proceeded to do the same again and was still denied access.
Please refund me, take my card off your system and delete me from any further transactions

Natalie King

unauthorised charge that has gone on to my account

An urgent response is needed
i have been charged £72.99 on 29.10.2018 at 6.46 for something i have not ordered
the transaction went of my debit card ending 9125
transaction digital river co clare ie
i cannot cancel from my end as it is a pending payment
please cancel as a matter of urgency
and let me know asap as to why this has happened
mrs a skidmore

unauthorised credit card deduction

I have a deduction of A$153.99 coming off our Company Credit Card with no accompanying paperwork. I am led to...

digital river ireland sydney - credit card account deduction

Guys, do something to change your processing name when taking payments from personal accounts. I have wasted...

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mastercard charge

My Name is Grace Middleton, AVG ACCOUNT. On 31st August, 2018, my Mastercard was charged (..0623) AU...

unauthorized credit card charges

Since March of this year you have been charging me 7.42 - 8 DLS USA. I have never bought anything from you. I...

Mexico City Credit Cards

anti virus

Hello, I was a previous customer with AVG antivirus protection, but have not renewed the cover; however, wa...

pc protection

You taken £39.99 from my PayPal account could you please refund it as I no longer require this and I don't think I was given the option to renew it please could you send proof of my renewal and when you notified me that you would have been taking money from my account I no longer require protection for my PC could you refund the full amount and let me know what your intentions are thank you Kevin

  • Updated by Kevin Doolan · Sep 23, 2018

    you've taken £39.99 from my PayPal account I was just wondering I have not been asked to renew this as I do not need protection on my PC please inform me what you intend on doing and are you going to refund my money

not sure as I have no knowledge of any order

Payment for £39.99 taken from my barclays account on 16th August 2018. Bank have no information about your company. This is a fraudulent transaction. I want a full explanation as to how you got my bank details. Want a full refund immediately. If this is not forthcoming within 4 working days the matter will be taken further. On my own investigations this seems to be a problem numerous people are experiencing.
C Mynott

upgrading nuance dragon mac version 6; wrong product, different from what I ordered, language problem, a simple nightmare

Good day, I experienced a nightmare with the dealing with your reseller Digital River. I have been using your...

unauthorized transaction

Good day! I have received notifications via texts saying that the unauthorized charges have been refunded...

unauthorised credit card charges

Noticed today the following transaction on my Visa credit card statement "12 Jun DIGITALRIVER IRELAND...

money taken from my halifax account

On the 5th of may 2017 i cancelled my renewal with PayPal for avast security and i was emailed from PayPal telling me that this had been done.On the 5th of may 2018 39.99 was taken out of my halifax account for a product that i haven't got anymore so i would like this money refunded to my account and for you to make sure that automatic payment is now cancelled and not taken out again will you please see that this doesn't happen again.
Regards Patricia A Lowe.

unauthorized credit card charges

On the 20th December 2017 I had a transaction on my PayPal account that I had not authorized for AU $ 74.99...

1 comment Perth Metro Area Unauthorized Charges

unauthorised credit card charge

I have a credit card charge of a$54.99. Details are: date of transaction 16th january 2018, details digital river minnetonka recurring direct debit. I do not have a recurring direct debit and have no idea what this item represents.
It has been charge to my american express card which has since been cancelled. The card number was * * * 3150.
I have no documentation which can be attached.

unauthorized payment


i have never signed up at digital river and never made any payment for service. Still my credit card was charged inr 47k or usd 740 on saturday. I am totally shocked how is this even possible. Even when i tried on your customer service - search my order - my email did not exist there.

I request you to initiate refund after looking into this as soon as possible.

ranu gupta

unauthorized payment

I have no clue

Aug 31. Received a fraud alert from American Express concerning a $29.99 charge from the Digital River Pacific company. I don't know what the charge was for. American Express denied the charge. This is not the only fraudulent charge that was on my account this morning. I make me angry knowing that even though this card has extra security measures it was still able to be compromised.

acrobat pro dc with services (monthly)

I purchased acrobat Pro Dc software on 16 Aug 2017 for RM111.00 but it was unable to activate the account...

credit card records

On 16/12/16 i renewed my Avast Service. there were no problems, In June 2017 i had an automatic renewal of my...