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Digital River Customer Service

1

Digital River, Inc.

10380 Bren Road West
Minnetonka
Minnesota
United States - 55343

Customer Support Phone Numbers

+1 800 598 7450(Customer Service)
4 6
+1 952 253 1234(Head Office)
4 3
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
United States
  • 27081 Aliso Creek Road, Suite 100, Aliso Viejo, CA 92656, United States
  • 651 Holiday Drive, Foster Plaza 5, Suite 300, Pittsburgh, PA 15220, United States
  • 50 California St., Suite 1529, San Francisco, CA 94111, United States
  • 720 4th Ave., Suite 104, Kirkland, WA 98033, United States
United Kingdom
Salamanca, Wellington Street, Slough SL1 1YP, United Kingdom

Ireland
Unit 153, Shannon Free Zone, Shannon, Co. Clare, Ireland

Austria
Mariahilferstrasse 50/2/11, Entrance Kirchengasse 1, Vienna A-1070, Austria

Germany
Scheidtweilerstr Street 4, 50933 Köln, Germany

Russia
10, Presnenskaya Embankment, Block C, 4th Floor, Suite 428, 123317 Moscow, Russia

China
Suite 1710, Building A, № 331, North Caoxi Road, Xuhui Dist., Shanghai, 200030, China

Hong Kong
9/F, Core F Cyberport 3, 100 Cyberport Road Hong Kong, China
 
Japan
10F, Shinjuku Mitsui Building № 2, 3-2-11 Nishi-Shinjuku, Shinjuku-ku Tokyo, 160-0023, Japan

Taiwan
23F, 105, Sec 2, Tun Hwa S. Rd, Taipei 10682, Taiwan

Brazil
Av. Roque Petroni Jr, 1089 - cj 905, Sao Paulo - SP, 04707-900, Brazil
Plus

Digital River Complaints & Reviews

Digital River / avast. unauthorised charges through digital river

Jo
John Leslie Morris on Jan 14, 2019

Re DRI*AVAST Software order 27049785608 It appears, you do not keep your orders up to date. This order was cancelled during the free trial period. I was at that time advised, my request was accepted and order cancelled. Now in January, Digital River has taken $ 104.99 from my account with no...

Digital River / unauthorised payment taken from my bank account

Sa
Sarah Stephens on Jan 5, 2019

I have an unauthorised amount of $179 been taken from my bank account. I have not purchased anything from your company and do not need internet security with avg which is what it is regarding. I need the amount reversed back into my account please l am on my own as my husband is in a...

Digital River / I did not order anything and my account has been hacked

Me
mema9 on Nov 29, 2018

I checked my bank account and there are 2 withdrawls waiting to be taken out one for 21.20 the other for 5.25. I called 1-800-598-7450 and was told I need to give him my order number. I do not have a order number I did not order anything. Then he said he needed the card number it was taken...

Digital River / unauthorised charge

Na
natalietrotterking on Oct 31, 2018

I have been charged today on my Amex for £44.99 which was not authorised. This must be refunded immediately. I do not have an order number as I did not order it. My e mail address is nk@g101.co.uk. I tried to go on and resolve this online but when I enter the password (after copying and pasting...

Digital River / unauthorised charge that has gone on to my account

Al
Alison Skidmore on Oct 30, 2018

An urgent response is needed i have been charged £72.99 on 29.10.2018 at 6.46 for something i have not ordered the transaction went of my debit card ending 9125 transaction digital river co clare ie i cannot cancel from my end as it is a pending payment please cancel as a matter of...

Digital River / unauthorised credit card deduction

Bu
Burlington Berries on Oct 29, 2018

I have a deduction of A$153.99 coming off our Company Credit Card with no accompanying paperwork. I am led to believe that this deduction is for AVG. Please cancel this deduction immediately as we no longer use AVG on any of our computers and haven't done so for some time. Please contact me on...

Digital River / digital river ireland sydney - credit card account deduction

Ma
Maureen Andrew on Oct 18, 2018

Guys, do something to change your processing name when taking payments from personal accounts. I have wasted 20 minutes trying to find out who you were and why your name was in my personal account, only to discover (in a goggle search) numerous individuals who have experienced the same...

Digital River Ireland Sydney / mastercard charge

Gr
Grace Middleton on Oct 16, 2018

My Name is Grace Middleton, AVG ACCOUNT. On 31st August, 2018, my Mastercard was charged (..0623) AU $32.99. Transaction was processed 4th September 2018. On 8th September 2018, my Master Card was charged AU$ 69.87, transaction was processed on 11th September 2018. This is the whole...

Digital River / unauthorized credit card charges

Si
Silvia Covarrubias on Oct 15, 2018

Since March of this year you have been charging me 7.42 - 8 DLS USA. I have never bought anything from you. I did not even know you existed. Please return to me the money that you have been charging me and do not continue doing so. At present the total amount of this charges is 52.66 US...

Digital River / anti virus

Ca
C A Costalos on Oct 10, 2018

Hello, I was a previous customer with AVG antivirus protection, but have not renewed the cover; however, was charged on the 21st of September AUD 99.99 It should be noted I am not using your virus protection at this time, and I am not aware of any arrangement that gives your company authority...

Digital River / pc protection

Ke
Kevin Doolan on Sep 23, 2018

You taken £39.99 from my PayPal account could you please refund it as I no longer require this and I don't think I was given the option to renew it please could you send proof of my renewal and when you notified me that you would have been taking money from my account I no longer require protection...

Digital River / not sure as I have no knowledge of any order

My
Mynott on Aug 17, 2018

Payment for £39.99 taken from my barclays account on 16th August 2018. Bank have no information about your company. This is a fraudulent transaction. I want a full explanation as to how you got my bank details. Want a full refund immediately. If this is not forthcoming within 4 working day...

Digital River / upgrading nuance dragon mac version 6; wrong product, different from what I ordered, language problem, a simple nightmare

Ch
Chippysez on Aug 7, 2018

Good day, I experienced a nightmare with the dealing with your reseller Digital River. I have been using your software since 2012. I went to upgrade it taken advantage of your half-price special. In speaking with a digital River representative who had a horrendous foreign accent. She wa...

Digital River / unauthorized transaction

Ma
Maeve Leaño on Jun 24, 2018

Good day! I have received notifications via texts saying that the unauthorized charges have been refunded. However, I wonder why the amount in my credit card keeps going down. Please settle my refund. I did not authorize any transaction with any amount other than the free trial for 60 day...

Digital River / unauthorised credit card charges

Pm
P Mathieson on Jun 14, 2018

Noticed today the following transaction on my Visa credit card statement "12 Jun DIGITALRIVER IRELAND SYDNEY AU (104) (94.29 AUSTRALIAN DOLLARS) - $102.42" Are you able to tell me what this charge is for, I have never dealt with Digitalriver and have no idea what this charge is for. I...

Digital River Ireland Ltd / money taken from my halifax account

Je
jennie71 on May 11, 2018

On the 5th of may 2017 i cancelled my renewal with PayPal for avast security and i was emailed from PayPal telling me that this had been done.On the 5th of may 2018 39.99 was taken out of my halifax account for a product that i haven't got anymore so i would like this money refunded to my...

Digital River Ireland Ltd / unauthorized credit card charges

Pa
Paul Charles on Apr 21, 2018

On the 20th December 2017 I had a transaction on my PayPal account that I had not authorized for AU $ 74.99 and I know absolutely nothing of this company or why they are scamming money out of my account . The money actually came out of my Westpac Bank Mastercard . The transaction detail...

Digital River Minnetonka / unauthorised credit card charge

Wc
wconnell on Feb 20, 2018

I have a credit card charge of a$54.99. Details are: date of transaction 16th january 2018, details digital river minnetonka recurring direct debit. I do not have a recurring direct debit and have no idea what this item represents. It has been charge to my american express card which ha...

Digital River / unauthorized payment

Ra
Ranu Gupta on Jan 29, 2018

Hi i have never signed up at digital river and never made any payment for service. Still my credit card was charged inr 47k or usd 740 on saturday. I am totally shocked how is this even possible. Even when i tried on your customer service - search my order - my email did not exist there. I...

Digitalriver.com / I have no clue

Su
sue42 on Aug 31, 2017

Aug 31. Received a fraud alert from American Express concerning a $29.99 charge from the Digital River Pacific company. I don't know what the charge was for. American Express denied the charge. This is not the only fraudulent charge that was on my account this morning. I make me angry...