Canadian POS Corporation
reviews and complaints

My battle to close my account started in August, the service was not working for all my customers and we spent hours with technical support trying to resolve the issue with no success. After numerous calls I finally succeeded in closing my account in sept but fees keep on coming out of my account. This morning they took $339 out of my account. The salesman told me their was no hidden fees, no cancellation fees and he never mentioned that I was actually contracting with 3 different companies and when you call they bounce you around the 3 companies and you end up spending hours and hours trying to obtain service. Now I'm out of approximately $500 and counting because they continue to go get money in my Comercial account!

Canadian POS was supposed to provide debit machine services to our company. Their debit machine were not compatible, so we never got service. The fee was supposed to be $15 per debit machine, we signed up in September and originally we were ordered two machines, but had to exchange them because the were not compatible for another machine (1 unit) which was also not compatible. Since September they have charged us over $409.40 without having service. Last charge on December 1st was $126.50 weeks after we signed the cancellation and returned all devices. It is impossible to reach anyone to get support. Numerous emails have been sent without having any call back and resolve the issue.

I made my first transaction, using their POYNT terminal on February 20 for $239.20 and then my second on February 24 for $414.00. I have yet to receive my money from them. On March 9 they debited my account $50.95. An attempt was made, on their part, to send that money back to me via e-transfer but I cannot access it because I wasn't provided with the password. I have spoken to both Robyn M., who is my sales representative and Stephen in customer service on numerous occasions. It is one excuse after another about why I cannot get my money. First I was told that my account number was entered incorrectly on their end so my money was sent to the wrong or non-existing bank account. I was then told that I would have to wait 7 to 10 days from the date my bank rejects the deposit. It has been well over that amount of time. When I called today I was told that it will be another 7 to 10 days. I was told that a manager would call me back. I am done waiting. I NEED my money.

Hello, Please I have a major concern and complaint on Canadian POS/***. *** We got a call from this company late last year telling us they are a Canadian company approved to ease the burden of Canadian companies. However,we accepted the offer one of the representative provided which appeared better that what we had with ***.As at then,we had bought our POS from *** and explained to them that it can be re-used but their representative told us that their own processing terminal is free and their service is without any contract. Based on the information giving to us on phone,I personally emailed Karl M. who is the company representative to go ahead based on our agreement.All our transaction details are as stated below ***. To our greatest dismay,the representative gagged us to append an online document while on phone with him and he instructed not to print but he will send a copy to us.Now we realise when they began to charge our account that they have restructured the document and signed on our behalf.Pleaslp and deliver us from their net.They started charging our account arbitrarily and when we called they told us we are into a non-ce heancellable contract for 48months.The first charge we noticed apart from all other processing charges deducted thusfar was on April 1,2020 as stated below and ever since they never responded to any emails except phone discussion alleging us that we are in their contract. 1 Apr 2020 Business PAD $353.46 *** https://www.***.com/worst-credit-card-terminal-leasing-companies/ https://www.complaintsboard.com/***-credit-card-processing-***-cXXXXXX Policy Karl M. Feb 18, 2020, 2:01 PM to me General ET Policy Hi, Canadian companies choose us because we provide value beyond payment processing. Today we support many of Canada's medium sized and many thriving small businesses with one guiding principle. Our clients are the most important part of our team. If you're just getting started or looking for a change) you've come to the right place. It is our pleasure to cover you in full for the early termination fee billed to you by your current bank credit card provider -no 3rd party/private companies will qualify- for switching to our program. At the time you are billed and within one hundred and eighty days of your being new account being opened, simply fax or email proof and you will be offered several options to receive a full credit. Simply choose the option that you prefer. *** Feb 27, 2020, 2:35 PM to Karl Hello Karl, Please go ahead based on our agreement that the Debit machine you are sending has an inbuilt inventory controlled/Sales software included,tax calculation embedded with the software and the monthly rental fee is $5 and the transaction processing fees on credit card is 2 and 0.4 percent on debit. No other hidden fees and No Contact. Kind Regards *** Team *** Street,Hamilton. XXX XXX XXXX,XXX XXX XXXX www.***.com This communication is intended for the sole and exclusive use of the named recipient. If you are not the intended recipient do not read, copy or distribute this information. If you have received this communication in error, please notify the contact person immediately and return the e-mail to the address listed above. On Tue, Feb 18, 2020 at 5:01 PM Karl Maxwell wrote: General ET Policy Hi, Canadian companies choose us because we provide value beyond payment processing. Today we support many of Canada's medium sized and many thriving small businesses with one guiding principle. Our clients are the most important part of our team.