SUBMIT A COMPLAINT

Digi Telecommunicationsfail to reload prepaid rm38.00 to mobile number [protected]

1

Date 21 oct 2017
Location: Digi booth Tesco Bukit Indah, Johor Bahru.
Balance $9.92 Mobile [protected]
I Gave $35.00 to Digi counter as there is a package for $38.00 which the phone can be extended for a year.( the Sales personnel told me).
Therefore the total balance shall be $38.00 + $9.92 = $47.92
Today, I received a phone call from JB [protected] for 240 seconds.
The cost is $5.60. I received a MSG from Digi that my balance only left $1.30.
I am a senior citizen. Age 66. a Malaysian. I sincerely wish that Digi could kindly clarify and investigate this case and appreciate very much for your help.
Regards.
Mrs Grace Woon.
My singapore mobile 02-[protected] or email [protected]@yahoo.com

Digi Telecommunications
Digi Telecommunications

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