Dick's Sporting Goods — no customer service
On Saturday at 11:35am, I went in to buy 2 pair of running shoes. The attendant walked up and asked, "Are ya'll just looking?" I asked the atendant where the youth sizes were and if there were wide widths for adult size Asics. He pointed across the department to the Youth section with,
"They're over there", followed by, "We only have a one wide width. There at is."; pointing at the Widw Width hang tag." He walked away. I asked waht does "bulk" mean on the label? He replied, "They're on the floor. There it is." pointing at the 11 EEEE on the stand. He continued walking away into the back room. He never returned. We picked out 2 choices in the Youth section; however, the size needed was not on the floor. The attendant never returned. 18 mins went by. Standing in the Youth area waiting for the attendant to return from the back room. There was a family of 5 in the athletic section of footware, an adult holding a running shoe from the display looking for someone to get the correct size, and another adult standing im the Women's section, waiting for the attendant. He never came out of the back room. 22 mins went by. I placed my Asics ($85) on the shelf and told my friend we were leaving this ?!%[email protected]#! place. I looked for someone in Apparel for help. No one was anywhere to see. At the front of the store there were 4 checkout operators and at least 3 associates working on a Phillies display. We left and went to the Mall across the street and purchased $145 worth of shoes. Why have a store open on Saturday and not offer customer service? Dick's sucks! At home, I went online to send an email to Dick's to complain. Of course, I found that they do not have access on their site to customer problems/complaints, only online sales. Again Dick's sucks. As a customer, I can get even by taking my money to their competitor who cares about the customer.