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Dick Smith Electronics

Dick Smith Electronics review: Product - not received and asked for more money for shipping - took full payment but have not received the product and they have stopped responding

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10:08 pm EST
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We purchased an Onyx boxing bob on 31st December 2025 with delivery expected 9-12 January 2026.
We followed the tracking instructions and received a message that the item was delayed due to a train derailment.
Followed up again through the website and were then advised that there was an error in the shipping price. We paid $117 shipped only to be told they wanted a further $170 (discount rate). Total shipping price $298.94
We disputed the additional fee and contacted Help Desk. They stopped responding.
Today 15/01/26 we looked at what the shipping would be if we ordered the item today. Todays shipping price is $132.95 which is a $15 difference, not $170
The company is no longer responding and we have not received a refund

Claimed loss: Financial lossMisleading consumer practices by Kogan (Dick Smith)Gift did not arrive

Desired outcome: We would like the item we purchased

Confidential Information Hidden: This section contains confidential information visible to verified Dick Smith Electronics representatives only. If you are affiliated with Dick Smith Electronics, please claim your business to access these details.

Dick Smith Electronics - Product - not received and asked for more money for shipping - took full payment but have not received the product and they have stopped responding - Photo 1
Dick Smith Electronics - Product - not received and asked for more money for shipping - took full payment but have not received the product and they have stopped responding - Photo 2
Dick Smith Electronics - Product - not received and asked for more money for shipping - took full payment but have not received the product and they have stopped responding - Photo 3
Dick Smith Electronics - Product - not received and asked for more money for shipping - took full payment but have not received the product and they have stopped responding - Photo 4
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    +61 398 942 099
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    372-394 Whitehorse Rd, Nunawading, Victoria, 3131, Australia
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  6. Rachel
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    Jan 16, 2026
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Dick Smith Electronics Category
Dick Smith Electronics is ranked 72 among 99 companies in the Consumer Electronics category
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