Diamond Tours review: Falsely advertised 47

I too was on the Cape Cod trip in Oct, 2013. On the second day of our trip something was going wrong and there was a loud banging at the rear of the bus. We made it to our dinner place and the bus driver had no clue. He was not a mechanic. The bus company wanted us to just get back on the bus and drive another hour and a half to get to the hotel. That was unacceptable. Come to find out 3 of our Senior male passengers found 5 loose lug nuts on one wheel, so loose you could start to tighten them by hand. Finally found the lug wrench and the guys tightened as best they could. Can you imagine what would have happened at 65 MPH if the wheel fell off. When I complained about Diamond tours not checking out the buses, their response was that #1 I didn't call them while still on the trip and complain, #2 They don't own the buses so they have no control over them. *** They are the ones that contract with the bus companies so they do have a choice and responsibility to the passengers.*** They said we still did the things we were supposed to do. When we were on Martha's Vineyard tour the bus driver went so fast we couldn't get any photos. He would say on the left is such and such and on the right is such and such but were going too fast to see or get photos. Also he was in a hurry to drop us off in town and get his next load. He also pointed out places to eat but also gets kick back from the Restaurants if you do eat there and mention his name. Never used his name or restaurants. We never really had enough time to really explore when we did get off the bus. The dinners could be a little later then 5 pm to accommodate that. Not sure if I will ever go on another Diamond Tour if they don't care what condition the buses are in. That's 53 lives or more on the line. And on the way back home the passenger side mirror had to be held on with a Bungee Cord and Duct Tape! The following is from Diamond Tours Web Site: Do your prices include motor coach transportation?
Do your prices include Motor Coach transportation?
Yes! All our prices include round trip motor coach transportation starting from the pickup location you provide us with. We contract from a list of qualified luxury motor coach companies. These charter companies are located throughout the United States. Your motor coach is guaranteed to be three years old or newer, and equipped with video and a restroom. We also pay for the bus driver's lodging, meals, and entrance fees.
What kind of Buses do you use?
We use only top-quality motor coaches with at least 54 seats that are video and restroom equipped. That right there says they are responsible if there is a problem with the Buses not to use that Company any more. Like I said Not sure if I would take another trip with Diamond Tours.

The only problem I had is that 2 women sharing a room each sat in their own bus seat, spread out and comfortable, for the entire 7 day trip. I finally had to say something to the group leader that this was not supposed to happen according to what was said in our meeting before the trip. A couple of people were so fat they needed their own seat. However, women traveling together as roommates and those traveling alone paying the senior supplement were NOT entitled to have their own seat for the entire trip. Finally, during the last day and a half I got to sit alone and my legs stopped swelling. The bus was awful, the seats were too uncomfortable and most didn't recline and the fumes at the back of the bus were awful.

Just got back from the Cape Cod bus tour. 12 days, 11 nights. We got 8 paid for reserved meals. Some were good but most were buffets such as Ryan's and Old Country. Breakfasts were continental and good enough for the average Senior. Bus lacked a few things promised, such as WiFi and AC plug-ins. DVD player worked on occasion but the sound was bad. Bus Driver was the greatest. Never seen a driver handle the bus in tight places like he did. I was very impressed. Went to all places we were scheduled to see and depending on what one wanted to see, time was either too much or too little. Bus had to move along and guide had to talk fast, but all and all we had a schedule to meet and we got what was promised. Everyone wished for slower drive-by time but we could not delay traffic. Bus driver and Guide did what they could and I have NO commplaints in that respect. Now let; get down to it. The lodging was not top of the line but was comfortable, (Days Inn, Microtell, and a University Hotel which was quite nice). The price is what it's all about and as a Senior I can tell you it wasn't half bad, matter a fact it was just that, about half of what other tour companies charge. Now if one wants the best, and money is no object, I say look elsewhere. If you want a more than reasonable priced tour and a darn good time, go with Diamond tours. Of coarse problems do arise and some trips are going to be better than others, but can't we say that about any trip, take cruise lines for an example. I personally would not hesitate to go on another Diamond tour. A friend of mine that was in the bus tour business said you get what you pay for, and that may be true, but even he had to admit that he could not have come close to the price we all paid and the itinerary we got. That's an impossible deal he said, I would have charged twice as much. Keep on Keep'in on!

took a trip with your bus company to new Orleans from delray beach first stop Marianna Fl Microtel Motel, you can call it roach motel on to New Orleans the hotel was nice but the food was horrible and the leader asked us for $5.00 more than the $15.00 we had already given her for tips for the bus driver and the tour guide .

Just returned from the Cape Cod trip and it was awesome! I have several complaints about the historic Boston trip we too two years ago. Their ad tells about visiting the USS Constitution, but we drove past it so fast, we were not even able to take a picture. Our driver was in cohoots with the tour director and our entire group was ditched and "persuaded" not to go to Harvard Square so the two of them could party while we were brought back to our motel. To all the people who run Diamond Tours: senior citizens ALL do not eat dinner at 4:30 pm~

I have been on both tours. The tour guide in NYC is supposed to take the group into Central Park, maybe your group leader asked them not to or was it bad weather? The only way they don't go to Martha's Vineyard is if the ferry's call off the trip due to weather. I dont think its their fault if mother nature didn't cooperate. The Cape Cod trip is amazing, I really love Provincetown...and Diamond Tours does an excellent job, their on site reps have always been a HUGE help. If you do a motorcoach tour Diamond Tours is the best company to use, i've been on several over last 7 years.

I know exactly how you felt. Had the same experience on my tour two weeks ago to Martha's vineyard. It's still a place I would like to visit and actually experience some day. Never again .