The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamond Resorts — special assessment fee
resolved to the customer's satisfaction
This special assessment that I just found out about when I tried to make a reservation was NEVER mentioned in any letter or even email correspondence. This is HIGHWAY ROBBERY. Diamond Resorts is going to cause us to lose ALL the money we have ever spent with them because we cannot afford this outrageous fee that they just added on without any notice whatsoever. Stay far away from Diamond Resorts. We've lost thousands through them. What a ripoff.