The complaint has been investigated and
resolved to the customer's satisfactionResolved Diamond Resorts International — lies
resolved to the customer's satisfaction
Warning to potential buyers: you will need to file a complaint with the federal trade commission
In the words of their own customer service supervisor, "sales will tell you anything you want to hear".
This includes outright lies. Once you have a problem or try to get what you paid for:
They do not return phone calls
They do not reply to emails
Customer service will laugh at you
The email to the chairman is a diversion. It goes to a low level damage control person.
This is not a legitimate company. It is purely a sales scam.
They also put a fence through the middle of their former "partners" best resort and gratuitously destroyed the facilities there. This is emblematic of their business practices.
Expect to be stonewalled