SUBMIT A COMPLAINT

[Resolved] DHGate.com / my personal information

I placed several orders last week with DH Gate. The security division needed my credit card information to process my orders. The very next day I'm getting phone calls non stop from Chinese people over sea's.I have no idea what to do about this? They are the only company out of United States that I've done business with. Can anyone advise me on how to contact someone in the Company'? I want these calls to stop. They obviously gave my phone number out to (God knows who) I'm very worried that they are scammers.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Apr 06, 2019

    Hi M.Girl,

    Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Mg
Mar 28, 2019

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