The complaint has been investigated and
resolved to the customer's satisfactionResolved Dermfx — watered down product
resolved to the customer's satisfaction
I want to begin by stating I have had Botox injections in the past and was quite satisfied with the results. Dermfx was pushing a new FDA approved product, Dysport, as a longer acting alternative to Botox. The results were nowhere as good as Botox and I am certain the nurse did not inject my forehead at all, although I was charged for forehead injections. There was no evidence of injections in the forehead and therefore no results. I think this med-spa is ripping off consumers by not giving them the full dose of what is charged, but it is very hard to prove when there is only the nurse and the client in the room. The medspa industry in California can do whatever it wants because it knows the state has cut back on enforcement officers. From now on, I will avoid all medspas even though they are more convenient, and only visit reputable board certified physicians. The medspas are not less expensive than a dermatologist or plastic surgeon.