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Department Of Labour Of South Africa Reviews and Complaints

Department Of Labour Of South Africa review: Poor, traumatic experience

Winza of US

Nov 05, 2025 9:37 am EST

Verified customer

Featured review

I visited the Department of Labour in Randburg today to submit a UIF maternity claim, and the experience was nothing short of traumatic. Upon arrival, I informed the staff that I was there to submit my documents following an online application, yet I was directed to the inquiries desk. After waiting for nearly two hours while holding a baby, I finally had my turn.

The consultant at the inquiries desk informed me that they only process manual applications, not online ones, which meant my request would need to be manually re-entered. After checking my forms and ensuring that all necessary documentation was in order, he then told me I had to wait for another consultant to assist me. I waited an additional three hours, with only three people ahead of me. When I finally reached the consultant, he scrutinized my paperwork and confirmed that all my documents were valid, yet he informed me that he couldn't assist me because I was at the wrong branch and would need to go to Roodepoort instead.

This is utterly unacceptable. Why was I not informed of this at the reception, or why didn’t the inquiries consultant mention it? The Department of Labour operates in a horrendous manner, with employees behaving as if they are doing us a favor by addressing our needs. We work hard for our money, and this is the disgraceful service we receive! My frustration with government services is immense; I typically avoid them due to the negative attitudes exhibited by government employees.

It is imperative that they rectify their online services to alleviate the need for in-person visits, as it is clear they lack the motivation to effectively assist us. I left the office with a crying baby, feeling hungry and exhausted, and instead of receiving the help I needed, I was simply referred to another location. This whole ordeal has left me traumatized by the appalling level of service

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Department Of Labour Of South Africa Contacts

Department Of Labour Of South Africa phone numbers

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Northern Cape

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Western Cape

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Department Of Labour Of South Africa emails

dol.customercare@labour.gov.za

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Department Of Labour Of South Africa address

Laboria House, 215 Francis Baard Street, Pretoria, 0001, South Africa

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