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CB Dental Services DentaQuest Complaints #2-21
DentaQuest

DentaQuest review: Bad customer service

W
Author of the review
11:02 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Extremely Disappointed with DentaQuest — Serious Customer Service and Billing Concerns

My experience with DentaQuest has been extremely frustrating and alarming. Based on the problems I have personally encountered, I believe DentaQuest needs serious reform in the way it handles dental claims, customer service, and employee training.

One of the most troubling experiences involved basic mathematics and insurance reimbursement. A DentaQuest customer-service representative told me that if a dentist submitted a claim for $1,500, DentaQuest would pay the dentist $1,650. That explanation made absolutely no sense to me and raised serious concerns about whether some representatives adequately understand the claims and reimbursement process they are explaining to customers.

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DentaQuest - denial of services 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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The company left an official comment to this complaint.
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  1. DentaQuest Contacts

  2. DentaQuest phone numbers
    +1 (888) 278-7310
    Click up if you have successfully reached DentaQuest by calling +1 (888) 278-7310 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (888) 278-7310 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (888) 278-7310 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (888) 278-7310 phone number
    General Member Services
    +1 (800) 466-7566
    Click up if you have successfully reached DentaQuest by calling +1 (800) 466-7566 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 466-7566 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 466-7566 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 466-7566 phone number
    Hearing Impaired Line
    +1 (800) 341-8478
    Click up if you have successfully reached DentaQuest by calling +1 (800) 341-8478 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 341-8478 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 341-8478 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 341-8478 phone number
    Provider Relations
    +1 (800) 936-0913
    Click up if you have successfully reached DentaQuest by calling +1 (800) 936-0913 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 936-0913 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 936-0913 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 936-0913 phone number
    WellCare National Medicare Providers
    +1 (800) 294-9650
    Click up if you have successfully reached DentaQuest by calling +1 (800) 294-9650 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 294-9650 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 294-9650 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 294-9650 phone number
    Utilization Management
    +1 (800) 237-9139
    Click up if you have successfully reached DentaQuest by calling +1 (800) 237-9139 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (800) 237-9139 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (800) 237-9139 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (800) 237-9139 phone number
    Report Fraud
    +1 (800) 417-7140
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    Main Corporate Phone
    +1 (262) 834-3735
    Click up if you have successfully reached DentaQuest by calling +1 (262) 834-3735 phone number 0 0 users reported that they have successfully reached DentaQuest by calling +1 (262) 834-3735 phone number Click down if you have unsuccessfully reached DentaQuest by calling +1 (262) 834-3735 phone number 0 0 users reported that they have UNsuccessfully reached DentaQuest by calling +1 (262) 834-3735 phone number
    RFP Related Inquires
    More phone numbers
  3. DentaQuest emails
  4. DentaQuest address
    465 Medford Street, Boston, Massachusetts, 02129-1454, United States
  5. DentaQuest social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2026
  7. View all DentaQuest contacts
DentaQuest Category
DentaQuest is ranked 3 among 101 companies in the Dental Services category
#01 Doctolib Doctolib #02 Aspen Dental Aspen Dental #03 DentaQuest DentaQuest #04 SmileDirectClub SmileDirectClub #05 Opencare Opencare
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