Delta Community Credit Union
reviews and complaints

I have been a member for a very long time. Until now I was happy. Then I paid off my car loan a few weeks ago (January 21). After a week passed by you sent neither congratulation message nor my title. A little concerned I called Customer Support. A young lady said you didn't do that anymore. She did assure me that my Title was mailed on Tuesday January 24, and I should get it in five days. Enthused, I started the process of buying a Tesla wanting to use my car as a trade in. Come the day my Title was due January 30, no Title. I call again to see what was wrong. They tell me at first, I had to wait 30 days for a title. When I said what happened in previous call, I was connected to a Title Specialist who said I have an electric Title and that he would Transmit my Title to the Georgia DOR tomorrow. That was today. My Title still has a e-Lien on it. Does anyone in Delta tell the truth? Do you want me to join another bank?

I spoke to "Nakita or Nikita" at member care service and she is was completely no help. I stated I was unable to receive my Debit Card in the male and she was unable to provide any information on how to receive my card. After, providing my social security number, name, date of birth, driver OLN and she was still unable to help stating it's a red flag because I didn't have my member number. Highly dissatisfied in the customer service.

I just became a member with Delta Credit Union I have tried many times to log into online banking with all me information in hand to repeatedly get the no member... can not access. Over and Over ...so I called Delta Credit Union support line to get what I have to say the MOST RUDE person Christa - she could not give a crap yet she asked for my social security, my home address my checking information, my phone number where I worked, my debt card information then had the balls to say ... we can't help you ! Before taking my personal information she not only wasted my time she should have said we need your saving information first before taking personal information now I feel violated ! DELTA CREDIT UNION is not starting off right in my book ! Carefully check your credit unions before applying at this one !

A simple money order, they require to deposit funds in account then withdrawl for money order, My question to teller why, Then the teller explain to me in a raised voice in the lobby, this is the way our system is setup, completely humiliated .I stood there waiting for my money order, in complete disbelief, how i was treated.

I was treated very badly at the Newnan branch today (10/10/09). I arrived between 11:45- 11:50 at the drive thru. The green light was on and there were 4 cars in front of me. When I got up to the post, the teller turned in off and refused to answer my calls. The man next to me was being helped so I asked him to let the teller know that I had been waiting for 20 minutes (Which I had) and that I got there before 12. Before he could get a complete sentence out of his mouth, she sharply said "NO! We're closed. No! We're closed and turned off the monitor. I drove up to the building and told an employee standing at the door what happened and she said that she couldn't let me in but would get a manager. I stood outside, along with another customer who was treated rudely and not helped by the same teller who told her that she was not there before 12 when she was there before me! We waited outside for 30 minutes while employees stood around inside talking and glancing at us. Finally the manager came out and only knodded while we told her what had happened, finally I asked her if she could help us and she said we could make a deposit in the ATM. She offered no apology or regret for our treatment whatsoever. I am seriously considering closing my accounts and taking my business elsewhere. I have never been treated so horribly at any bank.