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Dell Tech Support / paid tech support

1 United States
Contact information:

My regular manufactures warranty was up in 2017. So I decided to pay for dell concierge tech support for $239. The whole time I had it I had software issues and they said that my warranty did not cover it which it did because it was the top of the line tech support they had. I found this out that they scammed customers out of there warranty after mine expired. Also support assist was not working the whole time and still isn't when I had the warranty but they refused and just blew me off so they didn't have to fix it. After finding out about the warranty scam I called and complained about it because support assist is supposed to help you fix your computer when you don't have a warranty. I talk to numerous people at dell and no one would address my situation unless I paid for it. Not to mention after registering my computer in my name someone at dell registered it in a different country. When I addressed that they had nothing to say about it and finally changed it back.

Feb 19, 2019

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