Menu
Write a review
File a complaint
Del Taco

Del Taco review: App / charged for an order that I did not receive

J
Author of the review
4:25 am UTC

I recently went through the del taco app and ordered food. When I arrived for my order (5 min after purchasing) they said they were closed and throw out all the food and orders when the clock strikes 12. First off, the app let me order after midnight, it let me pay after midnight, and it sent me a confirmation email to pick up my meal after midwnight. Then I get to the restaurant and a very rude employee tells me “we’re throwing out the food, deal with on the app.” There is nowhere to del with this on the app. I should not be able to make an order and be charged for it when a restaurant is closed. I should not be rudely disrespected at a del taco. This is unacceptable and I would like a refund. This happened at the location at 2426 Wiltshire blvd in Santa Monica CA. Please respond promptly or I will be forced to begin the charge back process.

Desired outcome: Refund. Update the app so this does not happen and waste everyone’s time and money.

0 comments

Add a comment

More Del Taco reviews & complaints

Del Taco - adam levy area director 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Del Taco - awful place to eat 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Del Taco - they messed up my order 73
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Del Taco reviews and complaints