Menu
For Business Write a review File a complaint
CB Dating and Personals DateMyAge Still being billed for canceled service
DateMyAge

DateMyAge review: Still being billed for canceled service 1

X
Author of the review
4:07 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On October30, 2024, I called in and asked for my parentage service to be cancelled. I was assured that it was cancelled and that I would not be billed any further. I was billed 50.00 again on November 3,2024. I want my membership cancelled permanently and I want my November 3, payment refunded. I am now engaged to a wonderful man. I no longer need this service. Please cancel my subscription, my membership or whatever you call it and refund me back my November 3, 2024 $50.00. Thank you! Linda G Mueller

Claimed loss: $50.00

Desired outcome: Refunded and make sure to cancel this!!!!!

Confidential Information Hidden: This section contains confidential information visible to verified DateMyAge representatives only. If you are affiliated with DateMyAge, please claim your business to access these details.

Nov 08, 2024 12:42 pm EST
DateMyAge customer support contacts
Phone numbers
Address

US

File a complaint Write a review
Dear Xcleorising,

Thank you for reaching out regarding your billing concerns. We're sorry to hear about the situation, especially given your efforts to cancel the renewal beforehand which unfortunately was not received on all our available lines.

It appears that you were charged for an automatic membership renewal, which was enabled when you accepted the statement at the bottom of the payment form: "This one-month subscription will renew until you cancel it."

This renewal has activated your membership, along with an additional 150 credits for another 30 days.

However, we understood your concern thus we have processed your request and can confirm that the upcoming automatic subscription renewal for next month has been canceled, meaning there will be no further recurring charges on your account. The refund for such recent renewal was refunded as well and should appear in your account within 3-7 working days.

If there is anything further I can assist you with, please do not hesitate to contact us at support@datemyage.com.
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
Add a comment
S
S
S. Prosacco
Send a message
Nov 04, 2024 6:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Since you were charged after requesting cancellation, reach out to DateMyAge's customer support again, referencing the initial cancellation call. Request written confirmation of your account's cancellation and a refund for the November charge, citing your prior cancellation request. If they don’t respond promptly or refuse the refund, consider contacting your bank to dispute the charge based on your prior cancellation attempt. Congratulations on your engagement!

DateMyAge
DateMyAge
Send a message
Nov 11, 2024 9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for sharing your insights S. Prosacco.

Hi Xcleorising, Thank you for sharing your experience, and I’m sorry to hear about the confusion surrounding your cancellation. I completely understand how frustrating this can be. To resolve this, I’d recommend following up with DateMyAge customer support as you mentioned, referencing your initial cancellation request and asking for written confirmation of your account cancellation. If the charge for November was applied despite your prior cancellation, you should definitely request a refund.

We genuinely appreciate your feedback and congratulations on your engagement! If there's anything else I can assist with, please don't hesitate to reach out:support@datemyage.com.

More DateMyAge reviews & complaints

DateMyAge - Unauthorized paypal payment 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Warning: Fraudulent Activities on DateMyAge and Dating.com
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Disappointing Experience with DateMyAge: A Review of the Dating Site’s Features and Functionality
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Beware of DateMyAge: A Review on Its Trustworthiness and Suspected Scam Activities
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - The cost of service, the cost of credits
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Credit
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - DateMyAge Review: Beware of Fake Profiles and Suspect Interactions, Think Twice Before Joining 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Beware of Scammers on DateMyAge: My Disheartening Experience
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
DateMyAge - Review: DateMyAge - A Thrilling yet Disappointing Experience in Search for Companionship 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. DateMyAge Contacts

  2. DateMyAge phone numbers
    +1 (800) 291-5025
    +1 (800) 291-5025
    Click up if you have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number 6 6 users reported that they have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number Click down if you have unsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number 5 5 users reported that they have UNsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number
  3. DateMyAge emails
  4. DateMyAge social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 09, 2024
  6. View all DateMyAge contacts
DateMyAge Category
DateMyAge is ranked 4 among 149 companies in the Dating and Personals category