At first I opened the app and honestly it felt like Christmas lights everywhere… buttons for gifts, clips, streams… goodness me, I got lost. I pressed something and poof, ten credits gone, not my finest hour. I wrote to customer care and they kindly explained how to switch off extras until I’m ready, bless them. Now I just use messages and one weekly video chat, which suits my pace. It still pops the odd notification at 6 a.m., but I turned my phone facedown and had a giggle about it. All told, once you tame the features, it’s rather pleasant.
I received feedback on the interface and features, and my issue was addressed. The support team helped me customize my settings and find a comfortable work pace. I was also provided with a contact for further guidance on using credits, notifications, and available tools.