The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DateMyAge has left an official reply on this complaint.
Unauthorized paypal payment
Unfortunately I had the bad idea to signing me up at this site, what cured two weeks, they charged me and after a little bit every thing need to be charged again... I did finished with the refill and deleted my account... But the account is never deleted, I tried 4 times. I contact the chat (the contact they have and nothing) first of all you can't deleted your account... You always will be there.
They use it to later on charge your account...
I made a complain with paypal... Didn't work still.
And I am afraid they will do this again and again and again... I turned off the payment at the pay pal when I deleted my account, but guess what... Was turned on...
Resolved
This complaint has been resolved automatically due to user's inactivity.
DateMyAge customer support contacts
Dear Renata,
Thank you for sharing this billing discrepancy you have encountered during your journey with us. I understand that our response came in a delayed manner which we are sincerely sorry for.
On a positive note, I determined upon checking on the case (0******4) you have shared in the screenshot, that this has been resolved.
Apparently, what had occurred was, Your profile was deleted upon your request back on 16.06.2020, However, your membership's automatic renewal still occurred due to the fact that you have used a third party payment method (paypal) for which we don't have any access terminating the renewal from. Upon the deletion, an advise to cancel it in your paypal account was given which unfortunately was not done from your side. Unfortunately, we don't have access doing so for you as we don't have access to your paypal account thus another monthly membership charge was made per schedule, Good thing is, a refund was already fully issued to the same account which you should have received atleast 5 working days from that day it was issued on 16.07.2020.
Moving forward, please do be reminded that payments made using third party payment methods has to be always cancelled from your own device to avoid recurring charges despite app deletion. Thank You.
Thank you for sharing this billing discrepancy you have encountered during your journey with us. I understand that our response came in a delayed manner which we are sincerely sorry for.
On a positive note, I determined upon checking on the case (0******4) you have shared in the screenshot, that this has been resolved.
Apparently, what had occurred was, Your profile was deleted upon your request back on 16.06.2020, However, your membership's automatic renewal still occurred due to the fact that you have used a third party payment method (paypal) for which we don't have any access terminating the renewal from. Upon the deletion, an advise to cancel it in your paypal account was given which unfortunately was not done from your side. Unfortunately, we don't have access doing so for you as we don't have access to your paypal account thus another monthly membership charge was made per schedule, Good thing is, a refund was already fully issued to the same account which you should have received atleast 5 working days from that day it was issued on 16.07.2020.
Moving forward, please do be reminded that payments made using third party payment methods has to be always cancelled from your own device to avoid recurring charges despite app deletion. Thank You.
Collect Your Trust Badge
Be recognized for outstanding customer service
-
DateMyAge Contacts
-
DateMyAge phone numbersClick up if you have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number 20 20 users reported that they have successfully reached DateMyAge by calling +1 (800) 291-5025 phone number Click down if you have unsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number 15 15 users reported that they have UNsuccessfully reached DateMyAge by calling +1 (800) 291-5025 phone number
-
DateMyAge emailspartners@datemyage.com89%Confidence score: 89%
-
DateMyAge social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 06, 2026
DateMyAge Category
DateMyAge is ranked 4 among 83 companies in the
Dating and Personals category
Most discussed complaints
Unauthorized paypal payment6
(opinions to this review)
1
(opinions to this review)
Recent comments about DateMyAge company
Charged immediately for virtual gift – requesting review of history and refund1
You got hit with a stealth microcharge — classic credit-sink move...
1
Since you were charged after requesting cancellation, reach out to...
1
Contact DateMyAge customer support again, referencing your user ID...
1
dear sir/madam
in my last letter i explained my mistake in pressing...
1
Dear Ann,
Thank you for reporting what had occurred during your...
DateMyAge Alternatives
Executive Search Dating
6 reviews
Adam4Adam
17 reviews
Africabeauties.com
3 reviews
SugarDaddyMeet
5 reviews
Benaughty.com
33 reviews
Read the complaints about cancelling before i joined, so the first thing i did after paying was find the cancel button. Two clicks, no guilt trip, no hidden menu. Turned auto renew back on a week later because i actually wanted to stay. Make of that what you will.
A good dating app. I’ve been using similar platforms for a long time, but I’ve only been on this platform for a month. I managed to make friends with some nice guys on the site, and I went on a date once. I think this is a good start, considering it’s autumn now — you want warm walks and more social interaction.
A good dating app. I’ve been using similar platforms for a long time, but I’ve only been on this platform for a month. I managed to make friends with some nice guys on the site, and I went on a date once. I think this is a good start, considering it’s autumn now — you want warm walks and more social interaction.
Joined here last month and I'm genuinely impressed. Unlike typical apps, profiles on DateMyAge are deeply detailed, and women here actually want mature, serious relationships. The smart matching filters out fake accounts perfectly. I’ve been happily chatting with a charming landscape designer from Hamburg for three weeks now!
A good dating site for the over-40 crowd. It features a user-friendly search function and plenty of real people rather than fake profiles. The paid features are worth it because they weed out users who aren't serious. I’ve been using it for a month and have had a positive experience; I’ve met several interesting women to chat with.
I sign up fast, maybe too fast, and I miss how credit price work. Spend many coins on first day, felt like wow this cost higher than I think. Support tell me slow down, use plain chat before video, so wallet last longer. After that advice, budget fine and I keep texting one lady from Spain every night. Little confuse at start, good vibe later.
done with the six-month verification pop-ups! already proved my ID when I joined, and now the site tells me to do it all over again or lose visibility. Why my account not stay verified once and for all? took ages to snap new photos of my ID and upload them. Seems like busywork just to keep chatting. Though... made a few connections, that's cool.
sheeeesh can n’t believe I need to pay before I’m even allowed to respond. Free account shows me messages... Feels like a tease. What’s the point of “free” if I can’t talk? Maybe the company could at least offer one or two complimentary replies so we can see if a chat is worth it. Well but I did match, that's worth it.
One thing i deff appreciate about it is the security features. The verification process keeps scammers away, which is a huge plus. It's not perfect, but i feel much safer using this than some other apps
There are no American men based in the USA.
I have yet to see an American male on this site. Everyone appears to be Latin and in other continents. I am never going to spend money to chat with someone on another continent. Be careful here. The site has almost no one in the USA near as I can tell. Maybe you can find someone, I can't.