DateMyAge review: Beware
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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This review was chosen algorithmically as the most valued customer feedback.
On the 2nd day, i was billed 99.00 but no explanation. the account said i was low on credits. I cancelled the account with their automated since it's impossible to reach customer service. Next day, more emails and billed another 99.00. i tried to cancel again and even deleted my account. Next day, more emails in the inbox. I cancelled once again, and deleted my account again and wrote them a long note telling them they are cut off as i advised my bank not to pay this service. today i have more emails.
Recommendation: Don't sign up...
DateMyAge customer support contacts
Thank you for your feedback. We're sorry to hear about your experience. Subscription renewals, credit balances, account deletion, and marketing communications are handled separately, and deleting an account does not automatically cancel an active subscription. We'd like the opportunity to review what occurred. Please contact our Support team at support@datemyage.com using the email address registered to your account so we can investigate the charges, confirm your subscription status, review the emails you received, and help resolve this for you as quickly as possible.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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