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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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www.daraz.pk
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1.0 572 Reviews

Daraz.pk Complaints Summary

2 Resolved
563 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 572

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2:09 am EST
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Daraz.pk strutz foot care pads

I ordered a pair of Strutz Foot Pain Reliever pads for my mother on 24th Nov through Daraz
Order #[protected]
Placed on 24 Nov 2018 11:29:07
After making a payment of PKR 684 through Cash on Delivery I received the wrong product today on 1st Dec 2018 . A Huda Beauty Powder Puff was delivered to me instead of ordered product . Despite lodging a complaint with the Daraz Helpcare no contact has been made by any such related department & I even tried contacting the Daraz Sender but he never bothered to get back to me or cater my complaint .
No response from the Daraz team is highly unprofessional & unethical . Despite making my full payment I'm left with a damn wrong product that I never needed .

My Daraz Account is registered under my email
[protected]@gmail.com

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6:14 am EST

Daraz.pk buy two get one free strawberry pink lipstick

With due respect... I have order buy 2 get 1 strawberry pink lipstick... Which mean it is 3 in total.. But I have recieved only one... This is not fare... This is amused to your costumers... I cannot order again on daraz.pk... Plzz send me other 2... Other wise this one is the last time of my order on daraz... I m waiting for your responce... Otherwise you know it was last time... Thankuu

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Update by Honey khan
Nov 30, 2018 4:29 am EST

I have..orderd buy two get one free strawberry pink lipsticks...which means its 3 in total...but i have recieved only one.. I cannot order again from daraz.pk... its fake otherwise send me 2 more.. i am just waiting for it..this is not fare.. and costumers also unliked that.. Its your duty that you delivered that product which they hav3 ordered...

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3:46 am EST

Daraz.pk delivery service of bag

with respect, i have to cancel the order i placed because i placed the order on 25th where they clearly told me the package will be delivered within 2-5 days. I have to leave for Malaysia today, because of which i wanted that bag in the first place. Now my flight leaves at 11pm and i don't see the desired package being delivered any time soon. The purpose of the shipment has been failed.

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3:11 am EST

Daraz.pk cover

I ordered an iPhone 7 back cover and I received it recently bit when I ordered its was Iphone 7 when I checked the description after getting it the description was changed to iPhone 7+/8 which is of no use to me. And the product they delivered is also not upto the requirements provided. It was a 4 sided cover and i received a normal cover which is not even worth 250 rs. What should I do?

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6:06 am EST

Daraz.pk Return or refund policy

I order on 25 November 2018 the gold strips flats for women
So it's size is too much small pahnny K Kabil Nae h bht choty h me chahti hu ya return kar ly ya mjhy refund kar dy mery pasy
Me ny 675 py lye h
It's size is 38
ND it z-code:4840-gold-38
SKUCODE:FA023FAOUTCEAFAMZ-321046
Plz ap log mery help kar dy mery complaints confirm kar K ap logo ki bahot maharbani Ho g
I shall be very thankful to you for this kindness bundle of tanx

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10:57 am EST

Daraz.pk haier/ordered from daraz.pk; after 17 days yet order not delivered

i placed order of air fryer Order #[protected] Placed on 10 Nov 2018 18:26:36. on daraz.pk after 17 days order is not yet received. i complained several time to customer care, they did not bother and keep saying that we are working on it, yet no solution, at least order should be canceled and money should be returned into my account. pathetic customer care, they did not respond well, i lost my money.

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9:45 am EST
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Daraz.pk universal flexible car mobile holder

Dear draz,
I am regular cutomer of your online company. I have ordered car mobile holder last week but when i received it was a broken piece. I trust your company but my trust on you been shake by this incident. So kindly respond me if you have any remedy about.
Thanks
Mumtaz Shabbir [protected]
[protected]@gmail.com
House no 3 ravi block shadman town sahiwal.

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5:34 am EST

Daraz.pk flawless. instant and pain free hair remover

I had ordered a few items on the so called and advertised 11/11 sale. I like so many people looked forward for the day to arrive.
I ordered a few items. Its been almost two weeks and I am receiving items in bits and pieces.
Today I received this item. The deplorable condition of the box if I had seen it earlier I wouldn't take it for free. The box was already open. The battery missing.
Daraz you claim to be the largest online shopping site but I am sorry, there is lot of unsatisfied customers and increasing every day.
The reason being, you do not ensure that the product you providing is of good quality. The vendors that you choose do not provide good quality stuff, but you are responsible as we the customers are depending on you to ensure and monitor the quality.
I am looking forward to a quick response.
Akhtar Sultana
Email address; [protected]@hotmail.com
Cell no: [protected]

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10:00 am EST

Daraz.pk hand tattoos pack

I ordered a pack of tattoos. On daraz website it was written clearly that it contains 25 sheets and 200 tattoos. The package arrived to me today. I checked the package it contains only 80 tattoos on 25 sheets. It is not fair doing all this stuff to their customers. Either take the package back and return my amount or send me the remaining tattoos. Thanks

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3:00 am EST

Daraz.pk bule ex pk

Maine 16.11 ko order kiya hai par ab tak order receive ni howa mera order tracking no [protected] aj maine bule ex walon say bat ki wo keh rahe hain ap ka order abhi tak karachi main hi hai aur daraz wale wapis mangwa rahi hain plz ap kindly bule ex walon say poucha in na 17 ko ap ne parcal revive kiya to 5din karachi main hi kyun rakha jab k dosre sub 2 ya 3 din main shikarpur main day k jate hain plz

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6:32 am EST
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Daraz.pk my order not delivered

I ordered on 13 november, was waiting fory order, received text for dispatched order, bit suddenly after 2 weeks of wait i check status of order, it was canceled, without any reason .what kind of service is this, is it to make facilitate public or to put them in trouble? Very disappointed.
Order details
Hi Paras Ali,

Item (s) from your order# [protected] are on its way to you. Track you package on https://bit.ly/2zKxA8w, by using your tracking number GW762427947.

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Eman Malik
, US
Oct 15, 2019 6:08 am EDT

many daraz sy orrder kia tha mask paymnt b ki thi but mjy deliver ni hua

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1:37 am EST

Daraz.pk delivery

My order number is [protected].
The items were supposed to be delivered on November 16th, the delivery time has lapsed since more than a week and there is not signs of delivery. This is highly frustrating and annoying. You don't bother to track and follow, and I have to waste my credit to remind you where the items are. Only saying ‘we apologise' is not enough. Need some real actions from daraz side.

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3:57 am EST

Daraz.pk 2 packs of daffodils shrugs

ye kia mazzaq hai? 2 set mangwaye thy daffodils shrugs k ek hi aya hai or itni gandi quality jursey k or ek hi set aya hai us daffodils ka tha na lekin usmen se ek long tail nikla daffodils k set men se ye hai apki service itni baqwaas service? acha cheln or sunen abhi tcs waly deliver krne jab aye khne lagy packet kholengi to wapis return nhi hoga parcel mene bola ek minute check krleti hun unhon ne payment bhi 2 sets ki li 1900 hmen payment wapis chahiye or han free size ka bola tha small size bheje hen itni gandi quality baraye mehrbani ap apna parcel akr lejyen or hmen pagment return krden hm rkenge hi nhi ap payment return krden kindly!

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Danish Khoso
, US
Dec 14, 2018 12:36 am EST

Aslam o Alaikum. Mai ne teen din pehle iPhone usb 2 in 1 mangwai thi 256 gb pkr 4800 mai wo support nhi kar rahi meharbani kar ke mera problem solve kare

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1:53 pm EST

Daraz.pk unethical behavior - totally non-professional attitude

I made an order on 13th and still not received that. Daraz tracking gives false tracking details whereas TCS representative said that they have put all deliveries on hold as requested by Daraz.pk. Their customer support is not helpful at all. Each time you contact them, you just hear the same reply that it will be delivered today. Totally unprofessional behavior. My biggest mistake was to pay upfront using my credit card. I suggest don't prepay for your products else they will make a fool of you. Spent my whole day tracking my consignment and chatting with customer support representative, but all in vain. No way to open a support ticket where I can track my complaint status. Each time when you contact them, you will get a reply that we have created a support ticket for this issue, but you don't get any email notification for this ticket. It proofs that they're totally lying and don't want to help you out. I am waiting for another 5 days and I will file an official complaint against them because one cannot lodge a complaint before 15 days. If anybody else facing the same issue, here is the link where you can file a complaint. No need for a lawyer or any other legal requirements. Just write your complaint on a white paper and submit. https://www.crcp.org.pk/

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10:10 am EST

Daraz.pk wireless handsfree

Send by shipper.pk in daraz packet handfree delievered are not those shown in the video as well as both are right ear pods and charged for 2200 the one i ordered were i8 earpuds wrtten in the detail which err with earpod boxshown in there facebook website but which are send to me are not working as well and the quality is much bad and not working too much disappointment

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10:02 am EST

Daraz.pk daniel wellington wrist watch

I ordered Daniel Wellington wrist watch on 15th of November from Daraz.pk and received it on 23th of November. When i un-box it i found the product defective. The belt hook of the watch was missing and its pin was broken. The packing of the product was disaster when i received it from courier man. The merchant name is A&J Trading & Co.
Its a request to concerned department to refund the amount i have paid for the watch. This was my first experience to order a product online from daraz.pk but it was bad a experience really too bad..

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4:15 am EST
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Daraz.pk late delivery and cancelled one item without any information

My name is Mrs. Urooj Jawad.My order # is [protected] . I have placed this order on 16th November ‘18 and still not received.Today I received just a notification that one item of my order is cancelled without mension any reason . I called to complain centre and they told me to place an order again.I'm very disappointed with this attitude. You people are doing this with your old costumers.

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2:31 am EST

Daraz.pk eye mask

I am writing to complain about an incomplete order that I've received today.
I had ordered 2 packs of 2 eye masks but have received only 1 pack of 2 eye masks at the rate of 2 packs.
I have paid the rider in full, as he kept saying he's not responsible for this matter.
However, I want my remaining order deleived to the same location as soon as possible.

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2:03 am EST

Daraz.pk wrong order delivery

I ordered eyelashes growth serum and u deliver me the wrong product ... U delivered me eyebrows growth serum ... Order number :[protected] ... Main do dafa ap k helping number par bhi complain kar chuki hn ... But unhon nai sirf itna kaha k main is email par complain Karo ... Agar email pai hi complain karni hai tou helping no Q dia hai ... Plzzz help me and exchange my product as fast as u can ..

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Dua qazi
, US
Nov 24, 2018 12:31 pm EST
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I didn't got what I ordered for... I ordered a jacket and it is totally different for what I ordered ... Totally different cheez utha ky dy di ha

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2:56 am EST

Daraz.pk delivery

I ordered 10 days ago still have not recieved my order when it said 7 to 10 working days. I want my order on time. You people should better your delivery service because it has been 10 whole days since i have been waiting for my product and i dont even recieve it. You peoole should hurry up because after this i may not even order from daraz anymore

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Daraz.pk Customer Reviews Overview

Daraz.pk is an online marketplace operating in Pakistan, offering a diverse range of products across various categories such as electronics, fashion, home appliances, and more. It serves as a platform for buyers to explore and purchase items from numerous vendors. Additionally, Daraz provides services like secure payment options, logistical support, and customer service to facilitate a smooth shopping experience. The platform also hosts regular sales events and offers a mobile app for convenient shopping on the go.

Daraz.pk In-depth Review

In summary, Daraz.pk is a comprehensive online shopping platform that caters to various consumer needs with its wide range of products and services. While it has its strengths and weaknesses, it generally provides a satisfactory shopping experience for customers in Pakistan.

Website Usability and Design

The website of Daraz.pk is quite user-friendly. Ease of Navigation is good, with clear categories and filters. Visual Appeal is decent, with a colorful layout that attracts shoppers. The site is Mobile Responsive, which is very important as many users shop using their phones. Search Functionality is effective, helping to find products quickly.

Product Range and Selection

Daraz.pk offers a wide Variety of Categories, from electronics to fashion. They have a mix of International and Local Brands, which is great for choice. Some Product Exclusivity deals are available, which is a plus for those looking for unique items.

Pricing and Value for Money

The Competitiveness of Pricing on Daraz.pk is variable; some items are great deals, while others might be found cheaper elsewhere. They offer Regular Sales and Discounts, which can provide good savings. Information on Price Match Policies was not readily available.

Customer Service

When it comes to Customer Service, Daraz.pk has room for improvement. They are sometimes slow in Responsiveness to Inquiries and Complaints. They do offer various Support Channels like chat and email, but the Resolution Efficiency can be inconsistent.

Payment Options and Security

There are multiple Payment Methods available, including cash on delivery, which is very convenient. Transaction Security Measures seem robust, ensuring customer confidence. EMI Facilities are also offered, which can help spread out the cost of larger purchases.

Shipping and Delivery

Delivery Timeframes are generally acceptable, though can vary based on location. Shipping Costs are sometimes a concern for buyers. Packaging Quality is usually good, and they offer both Nationwide and International Shipping Options.

Return and Refund Policy

The Return Policy is clear and seems fair, but the Ease of Return Process can sometimes be a hassle. Refund Timeliness is not always prompt, which can be frustrating for customers.

User Reviews and Ratings

Daraz.pk features Customer Reviews, but the Authenticity of these can sometimes be questioned. Average Ratings are displayed, which can help in decision making. They do respond to Negative Reviews, which is a good sign of customer engagement.

Loyalty Programs and Benefits

They have a Reward Points System and Membership Tiers with various Perks, which are beneficial for repeat customers. Exclusive Member Offers are also a nice touch to encourage loyalty.

Mobile App Experience

The Mobile App is functional with a good range of features. The User Interface is friendly, but there are occasional issues with App Performance and Stability.

Social Responsibility and Sustainability

Information on Ethical Sourcing and Environmental Impact Initiatives was not easily found. However, Daraz.pk does engage with the Community through various events and programs.

Overall Shopping Experience

The Checkout Process is straightforward, and there are some User Personalization Features that enhance the shopping experience. The rate of Repeat Customers could indicate a generally positive experience.

Business Transparency and Trustworthiness

Daraz.pk provides Clear Business Information and Policies. They have some Security Certifications and a decent Market Reputation, which helps in establishing trust.

Innovation and Market Presence

They are quite proactive in Adopting New Technologies and have a significant Market Share. Brand Collaborations and exclusives are also part of their strategy to stay competitive.

Comparison with Competitors

When compared to other e-commerce platforms, Daraz.pk holds a strong Position in the Market. Their Unique Selling Propositions include a wide product range and various payment options. However, they do have Competitive Advantages and Disadvantages like any other business, with customer service being an area for potential improvement.

How to file a complaint about Daraz.pk?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Daraz.pk in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Daraz.pk. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Daraz.pk on ComplaintsBoard.com.

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Contact Daraz.pk customer service

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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