Daraz.pk
reviews and complaints

I ordered a glass sheet protector and back cover for Samsung j8 and I only received back cover and that too an incorrect one. That's not what I ordered.I need a glass sheet for my phone as early as possible. This is the first time I ordered something online and I am very disappointed with the result. What is the solution now? I even don't like the cover that is delivered.

Salam dear daraz team I order 2 neck kurta 13 august I recieved my order 24 august when I open my order I saw my order different I order the kurta in medium size but I recieve in one large and one medium so I want to return the order and my money so resolve this issu fast and return my money I want to return my money as a vacture so resolve my issu salam to all daraz team allah hafiz

I have ordered a life tree arcylic frame from daraz.pk 3 days ago and I received it today but it's incomplete there's no frames in it which they have shown in the picture why is it so? When I payed the full amount than why you didn't delivered the complete parcel? It is really disappointing I need the frames which are shown in the picture or you take your product and return me my money asap

Name: Adil khan
Email: adil.khan.[protected]@awkum.edu.pk
My order for pitzza maker is still not delivered to me. The order has been picked up by leopard courier services 4 days ago at peshawar. Order details are given below.

Dear Customer! Your order from Arafat Brothers (Karachi) has been picked under Consignment No [protected] and will be delivered within 1-2 working days. Please keep exact Rs.5339.00 ready, for collection.
Thanks.
For any inquiry call
Leopards Courier
[protected]

I order the 360 cover of my mobile in royal blue colour but they send it in navy blue colour 😡😡😡 now what can i do its not good for company repo em not order any thing in future if u deal with your customers like that u will get nothing so please be keen about customer requirements after that u send the protector of another phone u didn't send the same model protector that i want its horrible experience to shop with daraz. Com

18.08.2018 Date of incident
[protected] Contact
Pure leather Perfume was ordered vide my order No: [protected]. There was two perfume in my above order. One of perfume is not able to use. Because on one day when i start to use it; its press button is not function properly. So perfume cant come out of bottle and by this reason i cant use the product.

Keeping in view if above, I want to replace the product.

I have ordered for more thn 1, 80, 000 PKR stuff from this website. They delivered a tele which was fine for 14 days and the 15th day my brother turned it on and it was just the black screen and nothing, we complained on their whatsapp customer service cuz the numbers they have displayed on thr website never worked, some lady picks up and says its her number. Anyhow, the advisor on whatsapp said to contact any local shop with the warranty card and problem will be sorted, my brother went with the warranty card and Tv and they said that this is not a genuine warranty card, i am literally speechless right now. Is thr anyone who can do anything with these kind of people? Or they will keep scamming people like this? Tv was for 28, 000 PKR. Just dont know what to do!

The products i have received are damaged . and are not the same as in the offer. They are not even looking like original . there condition are very bad. Service is also very bad. I have called customer service center many times. But not responding. This was my first and last time ordering. I want to refund. I dont want to keep these products. I want mt Money back.

I had ordered an adjustable laptop table from daraz.pk under order No number [protected] on14 August 2018. I had ordered rectangular table with splited worktop of 24" 16" but when consignment is delivered, it was completly different from the ordered one. It was round table of 21" diameter, which is of less price and quality which I did not ordered at all and it is a cleare decieve, swindle and fraud by MYGIFTLAND (Gujrat) and daraz.pk and these swindles disguisting their regular customers! Please make a way to replace this duped table and fullfill my original order and I am going to complain agianst daraz.pk and MYGIFTLAND on multiple forums.

I HAVE purchase two items (School bag) in a deal of PKR 1000+99 PKR DELIVERY CHARGES. I WOUld like to return one of my item from that deal. Because that item is very small in size. So I would like to return.
Order Number:[protected].
And that account number where you would refund the money
Account Number:1768-[protected]
Customer Name:Shayan Shakil
Email:[protected]@gmail.com

Rice are of the worst quality kindly take it back and you gave the shampoo for 600 and when it came I was shocked that it was the small size shampoo which can easily be found in the market for 200. You arent picking up any of my calls nor any reply to my complaints. I want this rice and shampoo to be taken away and give my money back. Money is peecious for us, you guys are looting everyone. This is not how dealing is supposed to be done. If your product is not like the picture then dont make fool of people

The product which yu have dileverd to me is very bad.bht baqwas product ha.this is my first experience and yu made me angry.charng ky waqt light jlty ha lkn bad mn on hi ni hota bht baqwas product bhejy ha ap ny zindagi mn pehly dafa daraz py bharosa kya lkn bharosa toot gaya bht farig service ha ap ko chaheye ky ap bandy ko axy cheez bhejen taky wh khush ho.mery bhai ny bhi kafi cheezen mangwayen thy shru mn do teen axy products ayen bad mn farig aanh lag gaye is ny bhi mangwana chor dya.meny 13 august ko order dya tha hbq i7 earpods ka wh mughey parsal kal recieve hua ha or mwny usy chafging py bhi laagaya tha lkn baqwas.mery guzarish ha ky us ki jagah dosry prod dy dn or purani waly wapis ly jayen.or mghy daraz ko azma ky bara dukh hua agar ap mery darkhawast or amal krty han to ye to bht hi khushi ki bat ha agar ni krty han to bary dukh ki bat ho gy. agar ni amal kren gy to phir mn apny fellows ko suggest kron ga ky ye kya ha daraz ny mery sath mn to.un sy kahon ga ky na lena koi cheez.

Order Number: [protected], Refund/Return Request Number: [protected]
Date ordered: 4-8-18, Date received: 7-8-18, Date returned: 10-8-18
I ordered an HP Envy laptop which was supposed to be an HP certified refurbished device for 83900 rupees. Right after taking the device out of box, I found the following issues with it:
1- There were many visible scratches on the top.
2- The screws were not in fresh condition (it was repaired.)
3- There was no warranty card or any such document that can be used as a local warranty card. While ordering, it was stated that the device has a 3 months local warranty.
4- Hinges of the laptop were very loose. Its screen flipped to almost 180 degrees while picking it up.
5- The bottom casing of the laptop was also not perfectly installed after being repaired.
6- Speakers were not working perfectly.
I tried to contact daraz's technical staff (Number mentioned on website.) to discuss this matter with them, but their phone was powered off.
And after checking about the warranty of the device, I found that its warranty had already been expired a couple of months ago.
I returned the product and asked them to provide me with a proper HP certified refurbished device or return my money. After examining the laptop for about 2 or 3 working days, they simply sent me an email saying "we regret to inform you that your return request has been declined by our quality check team for the following reason: === No Issue Found ===
Their so called quality check team could not fin any of the stated issues and dramatically declared the device to be okay. and also sent the device to my address immediately.
They sold me the device for 83900 rupees while its actual worth is hardly about 40k.
I have mailed them to return my money. I'll talk to them today and if they declined, I'll sue them in court.
I request you to kindly check the pictures of the faulty laptop that they delivered to me and please don't buy anything from daraz.

Item recieved with comlplete essentials, but the cover of the shelf is of poor quality.
The slot from where the cover is to be tied got torn into pieces when taken into hand like it material is expired
On top side where the front side of cover was meant to be sticked was not there.
Mainly covering material of the shelf lets it down, otherwise the rest of the material made of metal is satisfactory

I haven't got a good quality of t shirt and the color are very bad and didn't match with those colors which are shown in picture and blue and purple color is missing I want my cash back or please take all those shirts return and at your hub and the the delivery boy is very bad mannered I m thinking that this website is very bad web I hurt with this app

I bought new cell phone HTC Desire 620g from Daraz.pk when i received new smartphone the condition is very poor box is damaged and its very dirty when i contact daraz.pk they says this product is directly ship from supplier, after two days having signal problem in cellphone and got yellow line in Left side and screen become tint yellow and Have Muller & Phipps warranty card but unfortunately they are not responding. I request to please help me out. Daraz.pk become a fraud i heard very bad comments about daraz.pk but when it happened with me i realized that they are right about daraz.pk they are fraud.

Regards,

Muhammad Shaan

My order number : [protected]
Customer name : Muhammad Sohail Anwar
Item : HD LED TV 40" Black

This item is broken when open.
I ordered an ovevo tv stand along with the above mentioned item. Table was very big and heavy, and there was only one person carrying it. I doubt the damage is made due to this reason. The screen of LED is totally damaged.
I want daraz to look into this matter asap and return or replace this order.

Regards
Muhammad Sohail Anwar

Main 2 product order kiye the.un main se 1 order independence ki t-shirts thi aur dusra earbuds tha.earbuds to on hi nahi ho rahe hai damage piece hai.charging bhi lagaye par nahi on hoye.aur dusra independence y-shirts hai jo daraz se maine select ki thi wo desining shirts thi magar jo mujhe deliver hoi hai wo simple shirts hai.humara Kal programme tha jo daraz ki wajah se kharab hogaya.main 2 se 3 year ka apka regular customer hoon.mere order wapis le aur mujhe paise refund kare.maine 1740 rs de kar order recieve kiya.mujhe paise refund kare jaldi.ok i shall be very thankful to for this favour.urgent meri report recieve karen aur paise bank deposit karede.maine apke custom care centre par bhi rabta kiya bhai ne bohat achi tarah bay ki thi aur unhone ne hi kaha ke report kare website.ok ab paise refund karde.my name is sahi butt.my number is [protected].

It is habib ahmed sir,
I bought a product which arrived on 3rd august, I told him about the issue but he refused ad started telling me about the 7 day leap I told him that the package arrived on 3rd august. But he started using abusive language and then he started saying this;
We apologize for the inconvenience caused. He said he works in order to serve our customers sir. But he is no help. And he said the product arrived on 7-7-2017

I want the product to be returned and buy something else for the money I spent on the product. Please ensure the package is not used

Very bad service when it delivery the hood glass was damage and the deliver-man told us to complain, I told him you should give us in writing but he refused I don't know what to do? please take an immediate action as we the costumer thinks that darzar.com is Pakistan's best online shopping and reliable websites but after this it makes a question mark? but still I have hope.
In Sha Allah