DAMAC Properties
reviews and complaints

It’s a nightmare dealing with the Damac Head office especially when you trying to get an NOC for resale.

It took numerous phone calls to the Customer Service Team for them to disclose the process to get an NOC.

I was told to pay one quarters service charges in advance and then apply for a payment completion certificate from LOAMS for which I had to go to their office as they cannot transfer the calls to LOAMS from the switch board. Luckily I have a POA in Dubai who went to Damac HQ to pay and apply for the PCC,

Everything was submitted for the NOC on 13th of June and I was told 2 days for the NOC is not ready yet on 23rd June. Their excuse for the delay is backlog and the new app is causing delays. It is very frustrating and slow and the sale of my property is at risk.

I would request the management to issue the NOC urgently.

My unit is COL 325

Damac Community Living has been issuing so many restrictions for Villa Owners. The list goes on and just recently they have issued baby stroller, bicycle and other should be removed from your own parking area. Seriously? Our own parking area? The property is not cheap and the villa you have created are too small and tight. No ample space to store even inside the house. Damac is worried about aesthetic instead of owners comfort? The biggest scammer hidden under real estate name of Damac where every move and changes are linked with fine. Thats how they make money. Build small villa's and start putting a fine for lack of spaces ad storage. Worst no facility like restaurant options in the community mall. Why don't you focus on the needs of the owners than those unnecessary things. Our parking is ours and we reserve the right to occupy it according to our needs. As long as it doesn't bother my neighbor or a hazard to anyone. Stop sucking our blood and build a community where owners will like it not hate it.

Hello what made me file a complaint is about what happened right now

The security boy we have at the building is so rude and unprofessional

I usually visit my brother at our building on weekends so obviously I don’t have the parking card access cause it’s with my brother

So when I called the security to open the outside bar for me he didn’t pick up the line for three times

So when he picked up the phone

I told him that I called you for three times

He said yes cause every-time you call me to open the bar outside for you he said why u don’t have your access card I said cause simply I don’t have it

He’s like I will not open outside for you anymore

And that made me go crazy I said nothing

I told him I’ll file a complaint

He’s like yeah go do whatever yoi want

They don't keep their promises, first told me that unit will be handed over after 60% payment and now it went up to 64%!. Keeping in mind unit is still not ready which suppose to be completely in November 2021.Damac agent was Rahul Garsund

Dear Damac,

Firstly I am very disappointed with overall experience of Damac and it’s staff. Firstly we were shown a townhouse and was told that we will get the same replica of the unit showed. The same night the agent made us sign the booking form and spa along with 5 percent downpayment stating the unit was same as shown.

Next day we receive a call from the damac agent stating that the unit shown was a mistake and the unit allocated will be different . We were upset and wanted to cancel the deal after lot of convincing and apologies we gave them another chance.

After this there was no follow up no update from damac agent and after 50 days we are being told you didn’t make payment etch we are changing spa etcc. I went personally to address all my issues to the sales manager he agreed to assist us as much as possible and told us spa will be changed and will be collected by agent . Agent again being very rude to us constantly kept on asking us come to office and submit spa where as we were told spa will be picked up by her .

Again I had 3 bank approvals the mortgage handler from damac convinced us to go with adib stating damac has tie up with bank and we will get full valuation where as I wanted to proceed with ENBD. The same mortgage handler earlier had rejected our case stating that mortgage won’t be possible for us without making any effort.

After taking advise from damac we proceeded with ADIB the valuation came below the market value and spa and now damac team is simply refusing to accept what they said. I called and message multiple times to address my issue to sales manager no one even bothered to reply my messages or call me.

I am really worried with the way damac works and client relationship handling. After all this experience I want to cancel my deal and do not want to be associated with Damac.

We were also told that they value clients with high networth and not clients like us.

I am so angry . My nanny was turned away from the bus at the mall. She was told there where a only specific 22 people allowed on the bus. She was near the frount of the queue but because she was not one of these specific 22 people she couldn’t get on the bus! There should be NO favouritism and you clearly need a bigger bus or run 2 buses! It’s not fair and it’s not the first time it’s happened! There is no organisation with this bus and causing me so much stress! I want it sorted out

I purchased an apartment in Damac Hills in April 2022. For more than a month I have requested for As Built drawings approved by Dubai Municipality to carry our fitout and request NOC. I requested on Damac Living App, emailed atyourservice, Fitout team, but no one has responded.

This is very poor service for a property owner.

Email acknowledgement numbers: [protected], [protected], [protected], [protected], [protected], [protected], [protected].

Damac Living request FMN-376630 dated 25 May 2022

Made the unfortunate mistake of moving into a damac building despite being warned before making the move. However I made the move since the apartment was the residential part of a 5 star hotel. worst mistake of my life. its been hell from day 1 purely because of the terrible customer service team at Damac and loams. customer service is a myth to their customer service team

Don't bother buying property from them. Cheap buildings with poor reviews and bad maintenance. Impossible to contact them when you need assistance. They only chase the sales, cash deposits. Once they have your money there is zero customer service.

Agreed to purchase a villa in Akoya back in Febuary, made a 90% payment on the property, I get a call 2 weeks later saying there was a paperwork mishap and the property i had paid for was sold to someone else.

I got offered a second villa for the same price and I agreed on it, back in March, It has now been 3 months, and with no update on the property, Frontline Properties is who I am dealing with have been ignoring my calls for the past 2 weeks and when they do answer its a very vague response with no proof of completion from any department despite SPA getting signed 3 weeks ago

Hi

I am waiting to you to let you know that you hired The worst team management I ever met is managing ghalia building. They are wasting the people time and not up to the brand level.

They are here just to make the tenant and owner 's life complicated

Moreover, tried to make a complain through the happiness center, the lady putted me 9n hold.

I live here since August 2020 and I am not really disappointed, this is not something new but I will make sure to share my experience and my friends experience with damac with all my contact.

Thank you

In march 22 I came to Dubai to view properties in Damac hills 2 and put a deposit of AED 20000 towards a six bedroom villa which is a 3.4M property. I was told by Syed Murtuza that we will complete in 28 days. The whole month of April went by where nothing has happen. I kept asking the salesman. he kept saying everything is happening and when you come to sign and get the key, we will pay for your flight and hotel.

Nothing happened..

I kept texting him and he kept reassuring me that everything is going smoothly and at one point he stopped texting and when he eventually texted he pretended his mother was poorly in Pakistan. I even requested several times that he sent me his manager's details for me to raise a complaint and failed to do that. Instead he told me someone will call me but no-one ever called me

He continued to lie and lie each day making excuses until yesterday he told me that the property has been sold to someone else and his boss will call but again no-one called today.

I asked him to explain how he can sell a property to me that was already sold to someone else. I requested that he send me the date of when it was sold to someone else. he said his boss is looking to sell the show home to me instead however I found out out from other agent that the show home was already sold.

I am so disappointed and frustrated since I made a special journey to Dubai to buy property

As a business person myself owning a chain of care homes in UK I have never come across such inconsistencies of communication from Damac salesperson and constantly lying and failing to provide contact of directors for me to file a complaint

The reason I was purchasing in Dubai was because I felt Dubai is structured and adhere to the principles of buyers right in property investment - This has not happen in my case. — Damac Properties

Dear Sehnaz,

Thank you for your order from http://www.damacproperties.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'http://www.damacproperties.com'

Order# CCAvenue Reference # Order Date

Damac-hills-Two [protected] 26/03/2022 13:20:28

Billing Details

Customer: Sehnaz | [protected]@hotmail.com | [protected]

Address: River cottage. Horton Rd. Horton, South Gloucestershir, Bristol BS37 6 QH. GB

Customer IP: null

Pay Mode: Credit Card - MasterCard

Bank Ref #: 045905

Instructions:

Gross Amount: AED 20000.00

Order Amount: AED 20000.00

Net Payable: AED 20000.00

CUSTOMER CARE

http://www.damacproperties.com

Email : [protected]@damacproperties.com

Contact Info :+[protected]

Hi everyone,

Is there anyone here bought a apartment in Artesia/ Damac hill. And not gets handover or delay for long time. Please contact me. I have small what’s app group about Artesia/ Damac hill.

What’s app number: [protected]

… please don’t buy anything from Damac. I just want more people know about this cheating company.

Damac is a terrible company, a mafia of dishonest agents hungry to steal your money.

I already buy a unit with a full payment on feb 23 2022! But Still cannot get any key or any response from the agent! On march 24 2022, the agent let me paid for more 200,000+ for changes to other unit, because that unit already have buyer?! What!?

Fine! I add more money and changes other unit than the agent promise me again, this unit is include flooring tiles painting ceiling, but when I take a look of this unit! The unit is without the things! Then the agent let me changes to other unit and wait for 1 month again!? If I still choose this unit, I need to wait for more than 1 month!

Bad customer service experience

me

To

[protected]@damacgroup.com

May 11 at 7:21 PM

Hi team,

I was in MOE this afternoon and unfortunately I spoke to lady in Damac counter infront of debenhams store who doesn't seem to be enjoying her work at all. I approached her to show my friends the property options as they're new couple. but she didnt respond to me at all. she looked at my friend's wife asking if she's interested. then she told me I respect her not you. well I spoke to the manager who was very professional guy. but I just wanted to highlight this incident cuz in my 21 years in Dubai I haven't experienced such rudeness from a huge company.

thank you and hope you take action on this.

regards,

Mickel

Hi everyone. I can see here a lots of people have problems with Damac. I would like to Create a what’sapp group. So we can share about our situation. And find something to gets out.

My what’s app number: [protected]

I bought a unit in Artesia / Tower C / Damac hill .

- Waiting long time for Oqood copy to get home loan but no one in Damac reply us or give us a right answer.

- After sign a contract and paying 25% of the apartment and 4% for DLD . The Sale broker from Damac just disappeared. No pick up the phone . No answer message from what’s app. No reply from email.

- We went to their office asking to see the management but no one come to see us. They are just keep saying all their Director are busy with meetings. And left us sitting their like donkey.

- After my husband making drama. Then one guy who’s said he’s a sale manager. And the Building have a paperwork problem with the government. That’s why it’s gets Delayed. We asking him ok then send us through email . But he not not done it. Now we just put a big amount of hard earning money there. And don’t know what’s going on.. very frustrating every day.

Please don’t buy anything from Damac. They are not respect the customer. Don’t gets in trouble like us .They cheating a customers.

We are living in damac properties in jvc siana 1…there is one Indian security guy in the night time he is very rude with one of my room mate always showing aggression whenever he wana enter in the building telling him you keep card with you i’m not your servant and all which is not good and never acceptable in any society dont know why he is behaving like this even we dont have any issue with anyone….just reuest to the team that please look at that security guy….

As a tenant in lakeside C production city Dubai for 2 years.

The building management is the worst in Dubai, they are so rude and unprofessional and they never fix any issues in the buildings they only care about giving fines and violation notices to the tenants for ridiculous reasons to collect money.

Smelly water

The parking gate is jammed all the time, causing people to horn with their cars in the middle of the night

Fire alarms are hell and almost every night

No pest control

No gym equipment

Loams Management is really making the properties value go lower every year.

Pathetic company: lack of organisation, implausible rules make getting and selling property a pure nightmare. Low price made me do this mistake: first and last time I bought a unit from Damac. Agent misappropriated necessary steps in buying and selling the unit behaving highly unprofessional. Viewing not possible though I am owner with legally binding SPA and 24% paid. Nobody responsible, everybody giving different information. Helpless in efforts to get rid of it. Cost me a lot of time and money.

I'm even not allowed to view my own unit in order to show it to buyers and finally get rid of it. No Oqood issued.

27/04 at 16:45

I’m a tenant I just renewed my contract 3-4 days ago and since it’s Ramadan I’ll do the ijari by next week. I key got disactivated do I went to the reception to activated at least for a week since they already my my new contract …. The African guy was something more than rude and unprofessional… the lady their called someone and the guy in the phone told her to activate the key for a week because she said that to the African guy… but he said No I won’t activated for her… I’m been waiting next to my door for more than 30 min while fasting and not feeling good …that the security will come and open the door or activate the keys for me…. But he didn’t … why I’m Paying all that money ? Why I have to deal with this kind of unprofessional people ?! Please these 2 people must get a waiting for their rudeness and the fact if not welling to help ! Otherwise I’ll have to take it to an other level ….