CyberDefender
Reviews and Complaints

I bought Cyber Defenders; and in a day or two, I started receiving scams from Craigs list, but they Had my information! Some one was selling items they didn't have using my information! I had to contact my internet provider and once I changed my pass word, all the scams stopped! I will not allow them into my computer again! I felt and still feel Used! Plus I payed $240.00 to be used/violated! I hope this site will help steer people away from Cyber Defenders. Scam Artist as they are! Stealing from the hard working Americans! They should be charged by FBI; and made to return all the money they stole also! Be Aware America- they are every where!
Sincerely,
Mrs. Brown/Nunez

On behalf of CyberDefender Corporation, we apologize for any inconvenience any customer may have encountered with our products and services.

It is impossible for either our Early Detection Center antivirus and anti-malware program to "activate a malicious programe inside the Web browser, " nor do we sell "worthless" antivirus protection. We also do not send "virus warnings" to anyone through email, and we do not "contaminate" our customers' computers with anything. All of these allegations are absolutely false and have no substance whatsoever.

From your description, it sounds as though you may really have "purchased" a copycat rogue antivirus called Cyber Security, which was actually engineered to look like our product. You can (safely) read about Cyber Security here:
http://www.2-spyware.com/remove-cyber-security.html

Also, CyberDefender's Early Alert Center is the fastest-updated antivirus network in the industry -- we update in real-time instead of the 24 hours it takes other antivirus companies.

You can learn more about the Early Alert Center here:
http://www.cyberdefender.com/internet-security-center/early-alert-center.html

We are dedicated to giving our customers an optimum experience, and would be happy to work with them to solve any difficulties. We invite all of our customers to please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com for assistance.

Hi Jldillon,

On behalf of CyberDefender Corporation, we would like to take a moment to express both our gratitude for your business, as well as our pleasure that CyberDefender product(s) are helping ensure your computer is operating at its full potential.

While it is certainly up to each individual customer as to whether or not they would like to include Premium Technical Support with their purchase, it should be known that these packages do not limit support to CyberDefender Corporation products, rather provide universal computer support for an extremely wide variety of issues and brands. Customers can expect their Help Desk technician to go through an easy step-by-step resolution for any problem ranging from spyware and viruses to printer and network issues, to something such as setting up an iPod. Moreover, our representatives can run a complete diagnosis of a customer's computer system, identify, and purge any malware-related threats present on their computer. The idea of having a personal computer technician available by phone 7 days a week to assist in real-time with any computer issues that may arise has proven quite appealing to the thousands of clients which elect to purchase a Premium Technical Support package with CyberDefender.

It is always appreciated when customers (especially tech-savvy ones such as yourself) help spread the word on our products and how our software can help maximize your computer's efficiency. At any time, they are welcome to contact our Customer Service center toll-free at [protected], or email us at supportATcyberdefender.com.

Thank you,
CyberDefender Customer Service

Baje e instale el programa y realmente me gusto y pense que servia, estuve a punto comprarlo por la cantidad de 29.99us pero una amiga me dijo que mi proveedor e internet (Prodigy) estaba regalando un spyware lo baje e instale y funciono muy bien, mi sorpesa fue cuando quise desistalar el famoso Cyber defender no pude por ningun medio...es una basura...un fraude total...este programa te direcciona a otras paginas para comprar ciertar ofertas de tiendas y asi hacerte el cargo a tu tarjeta de credito...afortunadamente no lo compre...ahora estoy respaldando mi info y tendre que formatear mi compu...snif¡

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

I have seen this virus identify Nero burning ROM as a virus, I have also seen it identify A C D and E drive on a Linux os machine and offier to clean the virus(s) that it found

Cyber Defender is a total rip off. The customer service sucks, and they basically want a credit card on file to charge it when they want. They DID NOT explain this to me so when I noticed they were charging my credit card without authorization for the monthly fee I asked them to remove my CC number. They gladly did it but DID NOT explain that this would cancel my subscription. I assumed they would bill me, never got any notice and my subscription runs out. The very day after my subscription ran out I called to make a payment and they notified me that my subscription was canceled and I had to pay another $200.00 to renew it. REALLY? I then asked for a manager, the manager tells me when asked why did you guys not explain this to me, he says "its a little grey area we don't usually go over". WHAT? Its like they don't give a crap if their service makes you happy, they don't care if they rip you off. Never again, and I am DEF telling all my friends NOT to use them. I feel very foolish even giving them my money.

Cyberdefender used to be good but they are a real scam now. I forgot to renew and my CC had been changed so they couldnt "charge" me.. So shortky before renewal a mysterious company started calling me to warn me I was going to get an online virus.
When I try and call the number back its busy. They called me every day - sometimes 2x a day after renewal. As soon as I past renewal
they sent the virus and I was blocked from the internet. I called Cyberdefender and they charged me $199 to remove the virus and then a $49 anti - virus program. 24/7 tech support that I had before now was going to be ab additional $240 a year!
I know they sent that virus.. they are the only ones who have people call to warn it was coming.
Its stinks, they have really bad consumer reviews now. They used to be highly recomended when they were an Indian run company.
NYSE has changed everything. Stay away from them.

I purchased CD software and used it last year, then forgot about it. This year when I was charged for the automatic renewal, I called customer service to cancel the subscription and asked that my $ be refunded. The customer service agent didn't give me any grief and immediately cancelled my subscription. In addition I recieved a full refund.

My name is Marian Thompson. I too have been ripped off by this company and on hold for almost 3 hours! I want my money back for the virus scan crap that was 74 dollars and thee 199 a month for the PREMIUM service! do not buy this do not install it they are a bunch of salesmen looking for all of your money!

dont care

I went over all BlueMondays posts and in all his 21 post he defends CyberDefender and MyCleanPC and both are scam. BlueMondays is an oblivious shill.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

Wow, you just sound like a crank with a mad-on against ANY business that advertises in the media, as your MANY, often-repeated rants on the subject would prove!

Let's see, what have you posted so far...
http://www.complaintsboard.com/complaints/scams-c231266.html
http://www.complaintsboard.com/complaints/the-truth--must-read-c257604.html
http://www.complaintsboard.com/complaints/scams-perportrated-by-news-media-c263583.html
http://www.complaintsboard.com/complaints/read-this-important-c263630.html

You post this same silly rant over and over and over and over and OVER again.

Plus I find it hard to believe that some antivirus company has actually WRONGED YOU! so bad that you'd actually want to assault its employees.
"I would like to hear of some one going to their offices and sending them to the hospital in VERY serious condition...Now that would be worth $40.00, wouldn't it?"

So far you hate the Cash4Gold people, the Acaiberry people... You really need to quit quaffin' that ol' hate-o-rade, Charlie. Either that or quit using the name of my favorite Peanuts character. :-P

Dear LuAnn Mastrangelo,

Thank you for contacting CyberDefender's customer service.

We value your business and hate to see you go. We encourage you to save our website www.cyberdefender.com should you reconsider purchasing security software to protect your computer in the future. After canceling your account your computer will no longer be protected from dangerous Spyware, Adware, or Malicious Software.

A refund in the amount of $84.90 was issued today. Refunds can sometimes take 1-2 billing cycles, depending on the issuing bank, before they appear on your credit card statement.

Also, our company's gift rebate cards are offered on the condition that the customer continue the subscription. As you have declined to continue your subscription, that offer was rendered null and void. As you have chosen to cancel your subscription, the gift card offer cannot be honored, as it is not economically feasible for our company to give free gifts to departing customers.

For details on how to uninstall CyberDefender products please visit: http://www.cyberdefender.com/remove.

Please do not hesitate to contact us if you require any further assistance.

Thank you,
CyberDefender Customer Service

Why are you thanking me for calling you when I have not called you and have not even seen your response till just now? I am still awaiting my refund. I immediately uninstalled your software from my computer and want a complete refund. LuAnn Mastrangelo

Same story here...they got me too, and my daughter! All I want now is my money back but tracking these theives down is easier said than done. I'll continue to investigate them and if I ever get a hit will post it for all to see. Hope others do the same. These scammers need to be caught and prosecuted to the full extent of the law!

this happen to me too, infected my computer really bad. Had me against the wall while doing homework and looking up projects for my job. What do I do about it, I have no proof except the bank statement. elaine Pottstown pa

Can someone tell me how to delete this program?

Same thing happened to me. I was afraid to lose my files I worked so hard so when this scary notice popped up that my computer is infected with so many different viruses. I downloaded what they offered to clean it up. I wondered why I didn't get any confirmation via E-mail & the website all of a sudden disappeared. The following morning guess what, my Enternet Explorer was wiped out & my DSL machine broke. I couldn't go on line for 1 whole week because I had to wait for the computer guy to fix my computer. I ended up paying for the company great deal of money to fix my computer because AOL, DSL and HP couldn't fix it through the phone after a whole day spent with them. I just called my bank today & the bank said this scammer charged me again in NOV. 2009 Notice they created 2 names WIDEWORLDSOFT & REALGOLDSOFT.

02/19/2010 # DEBIT PURCHASE -129.85 2368.37 WIDEWORLDSOFT BAKU AZ
[protected] [protected] Feb 18 @ 3:44am
11/21/2009 # DEBIT PURCHASE -129.85 3525.04 REALGOLDSOFT BAKU AZ
[protected] [protected] Nov 20 @ 3:05am

I to have been scammed by wideworldsoft. On Saturday, February 27th, 2010 our computer was infected and we could not do anything unless we purchased this software. It was supposed to be $49.00 for two years and they charged my card $99.85. I called my bank on Sunday, February 28th, and they are processing my claim. Now I will try to delete this program, wish me luck. If anyone has suggestions, please let me know.

Thanks

Kathy G.

they did the same thing to me.they even took double of what they said they charged.this is a scam all the way.I'm trying to contact my bank to see if there is anything I can do.THERE'S NOT EVEN A TRACE OF IT ON MY COMPUTER .They should be brought up on charges.

I just have been the victim of the same scam (see my complaint wideworldsoft - fake virus protection). Did any of you guys get his/her money back ? What did your banks say ? And please how did you manage to delete completely this program ? Because on my side, every time I try to delete, the delete got cancelled...

Thanks in advance and regards,

Xavier

I too have fallen victim to this internet scam. My computer locked up and popped up what looked to be a very real virus alert stating it was detecting Trojans and viruses Feb 17th. I could not leave the site without purchasing the software. I just purchased a new computer in December with Windows 7 It possibly came through my trial icon Norton Security so I believed this to be true. I recd a confirmation email from what I believed to be Norton Security after I accepted the software. Something didn't feel right because the icon was gone the next day. I checked my credit card statement online and saw the name WorldWide Soft BAKU AZ. I googled and saw two blogs of this scam going on. I immediately called my Credit Card Company and asked they refuse payment. WI Law you have 3 business days. They cancelled my card and are sending me a affidavet to fill out to file a Fraud Complaint to investigate. I called my ISP Road Runner and they are trying to track down the email that was sent to me around Feb 17th that mysteriously is gone from my inbox after the payment posted on my credit card statment.

My computer got infected by these virus and this pop up would not get into or out of my computer unless I bought this software. It was a scam it never downloaded anything and they not only took one payment out they stole 2 payments. I have filled a faud claim and a police report to try to get my money back.

CyberDefender Corporation is committed to providing first-rate Internet Security software and services, as well as quality customer satisfaction. We are interested in reconciling this matter and have initiated direct contact with Mr. Hatting . Our customers are always welcome to contact our headquarters 24 hours a day, 7 days a week at [protected] or email us at supportATcyberdefender.com. We are looking forward to providing a solution.

Hello Class Action 2010,

Our vice president of customer relations has now personally contacted you through Complaintsboard.com with his contact information. We strive to always assist all of our customers in a prompt and courteous manner, and our fully staffed customer service and technical departments assist hundreds of customers every day. If you would simply contact us, give us your unique email address so that we may locate your account, and state the nature of your difficulty, we will do our best to assist you.

We have not heard anything from the California attorney general's office recently, but we are quite certain that your difficulty can be solved without recourse to such authorities by simply contacting our customer service department.

All of our customer service calls are recorded for training purposes. This practice of recording service calls is industry standard in the field of corporate customer service, and all of the major credit card companies and banking institutions record and archive their service calls as well.

Also, Cyberdefender Corporation is in no way affiliated with Bernard Madoff or Bernard L. Madoff Investment Securities LLC, and never has been.

"I challenge the CEO to call me and for free, have one of his so called Microsoft trained tech's fix my computer."

Translated from Internet Wingnut into Plain English, this means: I'M TRYING TO GET FREE STUFF WITH A BIG EMPTY LITIGATION THREAT!1!

Cyber Defender is just a Bernie Madoff scam, they take your money
and don't fix anything.I reported them to the California Attorney Generals Office with tons of documentation that shows this company is just in business to rip you off.
They were once one of cNet's advertizers but even cNet caught on to them and how they were just a scam.
I challenge the CEO to call me and for free, have one of his so called Microsoft trained tech's fix my computer.
Just respond to this posting Mr.CEO and I'll give ya my phone number
oh and just so ya know all calls are recorded for use later in class action court cases.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

Wow, you just sound like a crank with a mad-on against ANY business that advertises in the media, as your MANY, often-repeated rants on the subject would prove!

Let's see, what have you posted so far...
http://www.complaintsboard.com/complaints/scams-c231266.html
http://www.complaintsboard.com/complaints/the-truth--must-read-c257604.html
http://www.complaintsboard.com/complaints/scams-perportrated-by-news-media-c263583.html
http://www.complaintsboard.com/complaints/read-this-important-c263630.html

You post this same silly rant over and over and over and over and OVER again.

Plus I find it hard to believe that some antivirus company has actually WRONGED YOU! so bad that you'd actually want to assault its employees. From another one of your comments:
"I would like to hear of some one going to their offices and sending them to the hospital in VERY serious condition...Now that would be worth $40.00, wouldn't it?"

So far you hate the Cash4Gold people, the Acaiberry people... You really need to quit quaffin' that ol' hate-o-rade, Charlie. Either that or quit using the name of my favorite Peanuts character. :-P

Typo on the phone number. Correct number should be [protected] x224.

On behalf of CyberDefender Corporation I would like to apologize for any difficulties you have encountered with our company. CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. I recommend that you contact our headquarters at [protected] and dial extension 224 to speak with me directly. I am available between 8 am – 6 pm PST. I am confident I will be able to resolve any issue or problem you are having. Thank you! Jose Martinez, VP Customer Relations, jose@cyberdefender.com.

I too was taken in by the Cyberdefender scams. I never had so many problems on my computer until I ordered their service. Not only did they mess up my computer royally, they "had a glitch" in their system, charged my card the first $249.oo, later charged another $50.00 which caused insufficient funds fees to come out of my account that ended up costing me $204. that I cannot afford. When contacted they only want to refund me $170.00 saying they had to charge me the one time use fee of $129.00 When I was actually supposed to be paying a yearly fee when I paid the 299.00 Yes, I was stupid, but I hope this helps someone else make the right decision and NOT subscribe to their service.

I'm not a "son" of anything, sir. Actually I'm a Christian grandmother.

Screaming obscenities and insults and threatening physical harm to perfect strangers are not the way to make an effective case proving that you were injured somehow. If you aren't satisfied with our company's products or services, you can simply call the helpline and get a refund.

Again, on behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

We purchased the program and it has been a headache since it has been installed. We got a porno website we did not visit after being in YOU TUBE.
Trying to get their assistance is like trying to take a lollipop from a three year old child IMPOSSIBLE. They speak broken english and are extremely rude on the phone. They do not listen and tried to give you the runner-up.
I will NOT recommend this program to any human being.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

this free download progran shows that your computer is infected this is how they get people to buy there product and they know that half of the time that there is no problem with your computeri paid 129.00 for 3 month and after they fix my computer i ran the free soft where and it fount 623 itims how is that possable i can tell you how to get you to buy there product and get your money that they know that dose not work dont buy any thing from cyber defender they wanted me to paY OVER 500.00 FOR 3 YEARS OF SERVICE WITH THEM NO THANKS I COULD PAY WAY LESS THEN THAT ...

Yep, another spyware scam!

This cyber defender came to me on a yahoo button and lucky for me I checked into it before anything happen. I have also notice that another scam has come to me by way of SKYPE. If you buy any type of anti virus, be sure it is a company that you can trust in. McAfee, Norton, these are just a few. Always check on line to see what you can find out about the company.

Dear Jasper Wilson,

This message is from CyberDefender's customer service. At any time, any dissatisfied customer can contact our customer service center via email to supportATcyberdefender.com, or via our toll-free number at [protected].

It is impossible for any of our software products to install rootkit and spyware programs on your computer. Our technicians regularly remove malware of this kind for our customers.

Our company has not stolen your passwords, either, and we have no means of doing so. Again, we are a computer security computer producing antivirus software. Our business is computer security and helping customers protect their sensitive information.

We would be happy to assist you, but there is no customer with the name of "Jasper Wilson" anywhere in our customer database. We also do not have the email address you used to place your order, which would allow us to immediately locate your account.

We were unsuccessful locating your CyberDefender account using the information you provided. Please keep in mind that if you purchased our product through a 3rd party company (such as RegNow) we will not have record of your account in our system. You will need to contact that 3rd party company for further assistance.

If you are confident you purchased the product directly off our website, please reply with the following minimum information to help us locate your account:

- First and last name used to purchase CyberDefender
- E-mail address used to purchase CyberDefender
- Your mailing address entered when purchasing CyberDefender
- The product(s) name purchased
- The date purchased
- Activation Code for the software purchased if available
- Order Number if available

Upon receiving your reply with this information we will be able to locate your account.

Thank you,
CyberDefender Customer Support

I got scammed out of $299 for a PC Support contract by CyberDefender. They "remote logged in" to my PC and installed CyberDefender scanner, and claimed my computer was infested with viruses that I would need to pay them $299 to remove. I did so, and they supposedly cleaned it up, then installed several more CyberDefender software programs. Within a few hours, my Windows password stopped working, and ALL my email accounts and banking account passwords were compromised.

I believe CyberDefender actually installed rootkit and spyware programs on my computer and STOLE MY PASSWORDS.

This is a TOTAL ROGUE ANTIVIRUS SCAM! Do not download it. Do not pay them any money. Go get a reputable antivirus solution from Norton, McAfee, or other company.

CyberDefender is scam!

The software download is intended to make your PC look "infected". The scam is they want you to buy PC support fix your PC. Don't do it! The issues detected by the software are completely false!

I installed and got my first service with CyberDefender today. While I was waiting for the Tech to perform the maintenance on my Mom's computer I started seeing these awful allegations. The support personel invited me to look at BBB.org where they have A rating, hundreds of complaints and most of them amicably resolved. Customer review looks fishy because the one posting calls it a scam but the overall customer review is good based on "8 reviews" although the rest are just comments on the negative revew. This company may have unscrupulous marketing tactics and BBB's positive ratings may reflect the business being a paying member. BBB is currently evidently being sued by a small business who claims it gives positive ratings if you join BBB and support the organization. I don't know what to think right now...

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

I also have a problem with reaching a live person. They over billed me. They are fast to take your money but not to fix the billing problem. If I do not hear from them (after 2 days of calling) I will reach the corparate office.

I do understand why people would trust CyberDefender.

There is very few details on there website on what this program actually does. To me it looks like a registry scanner.

Registry scanners are sometimes too "automated" in the way they removal left over registry entries and can cause system damage if registry data is improperly selected for removal by mistake.

The add/remove may still leave traces, it is the vendor that creates the uninstall program so they decide what gets removed from the system when its called.

I'm working on a friends machine with Windows Vista on it. I have tried to remove Cyberdefender four times now using the unistall. The first time it went a way i had to go into safe mode to remove it. It reinstalled itself in a matter of minutes after the uninstall. After that I have tried both in safe mode and in reg mode to remove it and it will not go away. The unistall wizard comes up and says it is complete, but after reboot CD is still installed. By the way, does anyone know where the cyberdfender files are located in the folders?

CyberDefender Corporation would like to apologize for any difficulties you have encountered with our company. CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. We recommend that you contact our headquarters office at [protected] during normal business hours in Pacific Standard Time. We will be happy to help you resolve any issues or problems you are having.

All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs. First, you will want to exit out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

Alternatively, you can go to your Control Panel and open your computer's search function. Do a search on the search term "CYBERDEFENDER." Delete any files that come up.

VERY IMPORTANT: Restart your computer to complete the process.

Please do not hesitate to contact us if you require any further assistance.

I agree wholeheartedly with everything already posted here I hope that someone can sue them and put them out of business that would make my day.

EVERYTHING THIS PERSON IS SAYING HAPPENED TO ME TO WITH CYBER DEFENDER .WHAT ARE WE GOING TO DO ? WHAT CAN WE DO?THIS IS NOT FAIR TO US THIS IS OUR MONEY THEY SHOULD GIVE IT BACK.THEY WERE NOT TOLD THEY COULD TAKE THIS MONEY OUT OF MY ACCOUNT.THIS WAS SUPPOSED TO B FREE YES IT WAS FREE ALRIGHT 450.40 AREN'T THERE SOMEONE WHO CAN HELP US. I CAN'T GET THEM OFF MY COMPUTER THEY CONTROL IT NOT ME. I DON'T KNOW WHAT IS GOING TO HAPPEN TO ME NEXT.

It's obvious that you never worked for Cyberdefender. Our company never tells customers that they have viruses when they do not, as that would be misrepresentation and illegal business practice.

On behalf of CyberDefender Corporation, we apologize for any inconvenience any customer may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with them to solve any difficulties. We invite all of our customers to please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com for assistance.

I tried the free tool to check my lap top and it completely corrupted my lap top. It now has top go in to be serviced and rebuilt. When I called the company, the person on the other end gave me an attitude. Not only did he basically call me an idiot but he could barely talk or understand enough english to get that said. I think this company fills your computer with virus programs then tells you about them and charges you to remove them afterward.

Do Not CAll Headquarters DO NOT they are a joke toooooo...Terrible...still trying to get my money.

they are a rip off. I had the same problem. I am so sorry that I did not find you all sooner. Terrible!

they won't help you at all, just cause more issues, have been dealing with these people for 2 yrs now and never get and customer service or satisfaction from them. Always an excuse, call me you have my number...oh right you won't.. i have left numerous messages for you Even called Gary the CEO, do you think the gives a damn about my crappy service, going a 8 days waiting on a CD that was supposed to be sent overnight, i mean really how much would priority mail cost you..a lot less than my 300 you took.

CyberDefender Corporation would like to apologize for any difficulties you have encountered with our product. CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. We recommend that you contact our headquarters office at [protected] during normal business hours in Pacific Standard Time. We will be happy to help you resolve any issues or problems you are having.

My problem is not as bad, but another example of how deceitful these guys are. When I was searching for anti-virus programs, I came upon their site, and decided to try one program, not the whole suite. Problem is, they cleverly have every product pre-checked to purchase. It immediately billed me as there was no screen to review the order. Ther of course, was nobody there to contact until the next day, although the had live folks online to chat me into buying.

The next day, I spoke to a person there who actually got my issue and said it would all be refunded. My credit card was refunded for all but $15. I disputed this with my credit card company, and long story short, I am still fighting over $15, as Cyberdefender is challenging it.

I WAS CHARGED 450.40 WHICH I NEVER AUTHORISED & HAVE A SCREWED UP NEW COMPUTER.DOESN'T WORK HALF THE TIME & GET KICKED OFF EVERY 2 R 3 MINUTES. CLICK FOR CYBER TO CLEAN IT UP & IT'S THE SAME THING EVERY TIME.SAME THING POPS UPSAME VIRUSES BUT IT NEVER WORKS. THE PROTECTION WAS SUPPOSED TO B FREE, YEA DEARLY PAID FOR & THEY WANT RETURN MY MONEY.I WOULDN'T RECOMEND THEM FOR ANYONE, IF U DON'T WANT A MESSED UP COMPUTER U WON'T EVEN CLICK ON THEIR LINK.I AM SORRY I DID.MY COMPUTER IS ONLY 3 MONTHS OLD.

Consider yourself lucky. To date, I've received $100.00 of the $300.00 I spent for nothing. When their program fails after a day or 2, twice, you'll have hell to pay trying to get a refund. Suddenly they're not very nice anymore. You are absolutely right about the customer "service". They supposedly have a 30-day no-questions asked money back guaranty. I've spent hours on the phone answering the "no questions." They promised a refund if they could restore my system to the point of purchase. They did a lot more than that by way of damage and even gave me back the Trojans they supposedly removed. All I can do now is email and visit websites. They left 2 files on my computer that I cannot remove. Those programs are sending info to Cyberdefender through my firewall and I can't make it stop. This is spyware. By all means, stay as far away as you can get from these people. I've sent hours on hold only to be cut off. Fortunately I have a speaker phone. I never got the twice-promised refund. I am now waiting til Feb 11 to see if promise #3 did any good. On their record, instead of reporting that I called twice to say their program wasn't working, they put it down as help with viruses.

With a 30-day no questions asked guaranty, they are trying to say I used the program--the tech support portion-to justify refusing the no questions asked refund. They lied about my purchase date to try to skirt the 30-day guaranty, and I don't know what they told the bank, which is usually helpful in cases like this, but the bank closed my claim immediately. I don't have the money or the program. I'm disabled, low income, and wanted to be sure my computer was protected. Instead I got damage, malware, spyware and abuse. These people are nothing but trouble. Should you call and ask for the date, they'll keep you on the phone for 3 hours with meaningless technobabble. Which will be used against you at their convenience.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

i did the same thing but i got a hold of them said they wld reinburse but ill see if they dont theyll have hell to pay.

Hello Class Action 2010,

Our vice president of customer relations has now personally contacted you through Complaintsboard.com with his contact information. We strive to always assist all of our customers in a prompt and courteous manner, and our fully staffed customer service and technical departments assist hundreds of customers every day. If you would simply contact us, give us your unique email address so that we may locate your account, and state the nature of your difficulty, we will do our best to assist you.

We have not heard anything from the California attorney general's office recently, but we are quite certain that your difficulty can be solved without recourse to such authorities by simply contacting our customer service department.

The writer above that said it should be called download and SCAM hit the nail right on the head.This company is ripping people off at such an alarming rate, something must be done to stop them.Their technicians
which they say are Microsoft Trained must have all skipped class because the can't fix anything.I got sucked in by them and like leaches
you can't rid yourself of them.They say their work is 100% quaranteed, guaranteed to destroy your p.c. and leave it in worse condition than it was in when you called for their help.
I'm trying to get together a class action suit against these guys, anybody thats interested please resond to this posting.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

Wow, you just sound like a crank with a mad-on against ANY business that advertises in the media, as your MANY, often-repeated rants on the subject would prove!

Let's see, what have you posted so far...
http://www.complaintsboard.com/complaints/scams-c231266.html
http://www.complaintsboard.com/complaints/the-truth--must-read-c257604.html
http://www.complaintsboard.com/complaints/scams-perportrated-by-news-media-c263583.html
http://www.complaintsboard.com/complaints/read-this-important-c263630.html

You post this same silly rant over and over and over and over and OVER again.

Plus I find it hard to believe that some antivirus company has actually WRONGED YOU! so bad that you'd actually want to assault its employees. From another one of your comments:
"I would like to hear of some one going to their offices and sending them to the hospital in VERY serious condition...Now that would be worth $40.00, wouldn't it?"

So far you hate the Cash4Gold people, the Acaiberry people... You really need to quit quaffin' that ol' hate-o-rade, Charlie. Either that or quit using the name of my favorite Peanuts character. :-P

All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs.

First, you will want to exit out of Registry Cleaner or Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate any CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

Alternatively, you can go to your Control Panel and open your computer's search function.

Do a search on the search term "CYBERDEFENDER"

Delete any files that come up.

VERY IMPORTANT: Restart your computer to complete the process.

If the trial or paid software still does not uninstall, you will first need to make sure the program is completely closed. If the small icon is still there in the lower right corner, you will need to exit first (right click & select EXIT).

If there is no option to uninstall when the program asks why you want to uninstall, there is an issue with your DPI (dots per inch) settings.

To change DPI settings, right click anywhere on your desktop & select

Properties>
Settings>
Advanced>
DPI setting

Your DPI settings should be on Normal, not Large. If you change it to normal, try uninstalling again. If you still don't see the uninstall option after changing your DPI setting, you may need to restart your computer for the DPI settings to take effect.

Once you’ve got the correct DPI setting in place, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

All Cyberdefender products are removable by the steps described -- I myself have installed and removed our product from any number of computers here in the office. However, if you are an Avast user this might still not work, as Avast is notably antagonistic to our program and may stop some of its scripts from running. This may be true of other antivirus software applications as well, so you may want to temporarily exit out of any other antivirus software running on your computer in order to remove our free trial.

The last resort I can suggest is to try to remove it in Safe Mode.

First, unplug your network cable.

Then turn off your computer and restart it.

Once your computer has come on, but before the Windows operating system logo appears, tap your F8 key repeatedly -- this will start your computer in Safe Mode.

Then make sure you have exited out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer and allow your Windows operating system to boot up normally after uninstalling to complete the process. Then re-connect your network cable, and you should be good to go.

Thank you,
CyberDefender Customer Service

cyberdefender is malware, don't install it. If you do, it will try to trick you into giving up your credit card number and will not let you uninstall it. It's a virus.

CyberDefender Corporation would like to apologize for any difficulties you have encountered with our company. CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. We recommend that you contact our headquarters office at [protected] during normal business hours in Pacific Standard Time. We will be happy to help you resolve any issues or problems you are having.

All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs. First, you will want to exit out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

Alternatively, you can go to your Control Panel and open your computer's search function. Do a search on the search term "CYBERDEFENDER." Delete any files that come up.

VERY IMPORTANT: Restart your computer to complete the process.

Please do not hesitate to contact us if you require any further assistance.

How can i get rid off Cyberdefender? I cannot uninstall it by the normal way with microsoft uninstaller because its not in the list... PLease contact me if you can explain how to uninstall Cyberdefender.

My e-mail: leolala@live.nl

Thanks in advanged,
Leo.

“Talked to tech from Cyberdefender last night about My Identity Defender on my computer and all the troubles it is causing. He said that it is a virus that has nothing to do with the company. I thought he was going to help me as he walked me through several steps and took over my computer and got into my files. After searching my files he said he found the virus and suggested several options such a Geek Squad that can fix the problem for several hundred dollars or they have a plan for a couple hundred dollars. I am very worried about what this company is up to and what is going to happen next.”

From joksaw’s description, it appears that he may have had a pre-existing virus, malware, or rogue antivirus infection on his computer when he called our customer service helpline. Seeing as how we are a computer security software company, customers calling us with computer infections is a VERY common occurrence, and our technicians assist with these situations sometimes multiple times an hour. Joksaw may not be aware that some viruses and rogue antiviruses are very complex forms of malware, and at this time there is NO antivirus software on the market that is capable of removing certain viruses, Trojans, rogue antiviruses, or computer worms on its own. A rogue antivirus in particular must be manually removed by a trained technician, or by means of a system restore.

Our computer security software can remove a great many viruses, and we add more fixes and patches to our database every day. However, if there is a pre-existing infection on the customer’s computer, it can be difficult for our antivirus software to work as intended, as some malware is actually sophisticated enough to try to block computer security software scripts from running and prevent its installation on an affected computer system.

CyberDefender will always assist a customer calling into our call center to activate their software at no charge. However, any customer wishing to utilize our technical support services beyond activation of his or her subscription is asking for much more involved service from our company than just support on a software subscription, especially if he or she calls in with a full-blown virus or rogue antivirus infection already existant on their computer. Our company offers both software and technical support packages for sale, and a software-only subscription does not include unlimited live support on any and all technical problems that arise after purchasing the subscription, or that pre-existed on the customer’s computer before s/he made the purchase.

There is no reason to be worried about a simple diagnosis of your system – we do those for customers every day, and they are an entirely routine procedure for us. We do not “get into anyone’s files” in an invasive manner – we perform a diagnostic scan of the customer’s computer to find out what viruses or malware are affecting its performance. This is rather like a doctor asking a patient to disrobe for an examination; it has nothing to do with invasion of privacy and everything to do with trying to help.

If you require any further assistance, we would be glad to help, but we cannot find your account based on just the online nickname “joksaw.” Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com, and please be sure to give us your full name, date of purchase, and the email address you used when you made your purchase. We will be happy to assist you.

All CyberDefender products can be uninstalled using your Windows Control Panel and opening Add/Remove Programs.

First, you will want to exit out of Registry Cleaner or Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate any CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

Alternatively, you can go to your Control Panel and open your computer's search function.

Do a search on the search term "CYBERDEFENDER"

Delete any files that come up.

VERY IMPORTANT: Restart your computer to complete the process.

If the trial or paid software still does not uninstall, you will first need to make sure the program is completely closed. If the small icon is still there in the lower right corner, you will need to exit first (right click & select EXIT).

If there is no option to uninstall when the program asks why you want to uninstall, there is an issue with your DPI (dots per inch) settings.

To change DPI settings, right click anywhere on your desktop & select

Properties>
Settings>
Advanced>
DPI setting

Your DPI settings should be on Normal, not Large. If you change it to normal, try uninstalling again. If you still don't see the uninstall option after changing your DPI setting, you may need to restart your computer for the DPI settings to take effect.

Once you’ve got the correct DPI setting in place, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer after uninstalling to complete the process.

All Cyberdefender products are removable by the steps described -- I myself have installed and removed our product from any number of computers here in the office. However, if you are an Avast user this might still not work, as Avast is notably antagonistic to our program and may stop some of its scripts from running. This may be true of other antivirus software applications as well, so you may want to temporarily exit out of any other antivirus software running on your computer in order to remove our free trial.

The last resort I can suggest is to try to remove it in Safe Mode.

First, unplug your network cable.

Then turn off your computer and restart it.

Once your computer has come on, but before the Windows operating system logo appears, tap your F8 key repeatedly -- this will start your computer in Safe Mode.

Then make sure you have exited out of Early Detection Center by right-clicking on the red box in the top right-hand corner, or right-clicking on the red EDC icon in your lower right-hand toolbar.

Then, simply click

Start>
Settings>
Control Panel>
Add/Remove Products

to open the menu listing all currently installed programs on your computer. Locate CyberDefender and/or MyIdentityDefender entries from the list and click the Uninstall option to remove the software. An uninstall wizard will walk you through the complete uninstall process.

VERY IMPORTANT: Restart your computer and allow your Windows operating system to boot up normally after uninstalling to complete the process. Then re-connect your network cable, and you should be good to go.

If you have taken all of the above steps and still cannot remove this program, and it is not showing up on your Add/Remove Programs menu, you have probably mistaken a rogue antivirus program for our product.

You can find a list of the names of rogue antivirus programs here:
http://en.wikipedia.org/wiki/Rogue_antivirus

None of the listed programs are in any way affiliated with Cyberdefender.

If you have any further questions or concerns, please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

Thank you,
CyberDefender Customer Service

Cyberdefender/ My Identity Defender
Talked to tech from Cyberdefender last night about My Identity Defender on my computer and all the troubles it is causing. He said that it is a virus that has nothing to do with the company. I thought he was going to help me as he walked me through several steps and took over my computer and got into my files. After searching my files he said he found the virus and suggested several options such a Geek Squad that can fix the problem for several hundred dollars or they have a plan for a couple hundred dollars. I am very worried about what this company is up to and what is going to happen next.

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with our products and services. We are dedicated to giving our customers an optimum experience, and would be happy to work with you to solve any difficulties with your refund. Please feel free to contact our corporate headquarters at [protected] or email us at supportATcyberdefender.com.

A friend of mine's grown son has gotten this on his computer. He has special needs so the computer is one of his main forms of entertainment as he is not able to live a life like others his age. He doesn't fully understand about what to download or not to download so this is not the first time he has encountered such a problem. This time this may be one of the worst programs he has gotten on his computer as it just seems to still be there just when you think it's gone...WHAM, it's BACK! Shame on Cyberdefender for taking advantage of people and mucking with people's personal computers without permission! MyIdentityDefender is a bogus piece of CRAP!

I dont have this program on my system and after reading these comments, I never will have it so they have already lost a customer. I have found that programs such as System Mechanic do a wonderful job of finding and removing files tha are left behind from programs such as Cyberdefender. Especially if you have removed the program but have unwanted files that are still present on your hard drive.

I would also consider going to every website that you can leave messages and be sure to give your dissaproval of the Cyberdefender program. Free speech is a great tool when dealing with ### such as these people...SO USE IT.

I just got this off of someone's system. Search for cyberdefender in the registry and remove whatever you find. then go to the user's home and search, including hidden folders, for cyberdefender. Remove the folder it lives in. Then preferrably do a registry cleanup. Finally, go to Add/Remove in the control panel and when you start an uninstall, you'll be told it is already gone and it will be removed from the list. This made a HUGE difference in regaining system performance, too!

I agree. These are desperate people trying to use their intelligence in an evil way. I am a Christian and am Praying that people get together and Totally STOP this scam

I have done a file search and deleted many of their files. When I want to get it off internet, I simply go to Windows Task Manager and close it from there after my computer is up and running.

I have called them, but when I called, all the information of my husbands was off ( credit cards ), because we had just changed internet companies. I just tried to download a Java update for on demand movies through Amazon and it turned session off.

Presently, I have Fiddler ( Internet Explorer Repair Software ) and it showed me cyberdefender bumped me off my session. How dare they. This is a break in my Constitutional Rights of Privacy. I DID NOT give them permission to do this.

I hope that people keep sending in their Honest Opinions of these people. Somewhere in all of this, there may be a Lawyer that gets their computer zapped AND BINGO, our Voices will get Heard.

Cathy

Finally. Now I know why my computer turned itself on at 3 am. My experiences with them are already posted. They are much worse than you say--not an insult to you at all--it would take pages to go into all the details. I found your comment about the slip of the tongue, "we will remove the viruses, I mean program.." very interesting since their programs are also spyware. I can't believe they can keep advertising all over the net. And there's the woman who gets charged having never even visited their site. How many people have been screwed without knowing anyplace to report them? I don't think there's any skullduggery low enough that these people won't stoop to.