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CVS Complaints Page 103 of 167

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2:53 pm EDT
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I am a Registered Nurse Liver Transplant Coordinator at Children's Hospital of Dallas. I will not use any patient specific information, if more specific information is needed I will provide my contact information at the end of this complaint. I am writing to complain about the process when having to enroll new transplant patients into the CVS Specialty...

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B
2:18 pm EDT

CVS medication

Hi my name Belinda Prieto I currently had some medication filled through the pharmacy well they notified me that my medicare was not active. Well I paid cash the total was $340.00. I was told that if I notified medicade I would be to reactivate my medicade. So I called them and they told me that the hospital need to send their bills in to be submitted to reactivate my medicade. So I did this. Well this was a ongoing daily thing. I finally received the letter from the dept of children and families on Sept 7, 2019 the letter that I have was actually dated the 3rd of September. When I called on september 8th I was told I was not complying with refund amount. I live off of social security disability I currently have had my leg amputated and I really dont have any extra money. I am supposed to come up with $932.00 a month for my share of cost. I dont even have the money for me to get a prosthetic. So please I will fax you a copy of the letter from dept of children and families to prove to you I did comply in time with my medicade.

Thank you
Belinda Prieto
[protected]

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Update by Belinda Prieto
Sep 09, 2019 8:51 am EDT

Hi my name is Belinda Prieto I submitted a complaint on 9/08/2019 I forgot to mention in my complainte that we were under a hurricane watch so be said food stamp/medicade was closed as well we had no postal offices. I feel if they were open I would have met the 14 day guideline.

Update by Belinda Prieto
Sep 09, 2019 9:00 am EDT

Hi my Name is Belinda Prieto I submitted a complaint on 09/08/2019 well I failed to mention that their was a hurricane that all government offices were closed for days. I feel if they were open I would have met the 14 day grace period.

Thank you again
Belinda Prieto
[protected]

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M
11:14 pm EDT

CVS pharmacy

My daughter who is 13 was in an accident. After leaving the hospital we decided to have her medicines filled by our hometown pharmacy or cvs. We looked online made sure they were open and it stayed on the website that they are open till 9:30pm, we got there at 9:15 and were refused service because they were closing. So now my child has to be in pain all night because none of the 3 people in the pharmacy wanted to do their job.

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9:05 pm EDT
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I've been going in their the past two weeks and your pharmacy employee keep giving me the run around about when they restock meds it ridiculous she's very rude and act like I'm bothering her but she's the one keep telling me oh we will have it Thursday I go in oh we will have it Monday or Tuesday I go back oh we will have it Thursday I go on Thursday oh we...

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5:47 pm EDT
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Hello, my name is Amanda Johnson. I am a current customer of CVS, due to my famililes prescriptions being bought out by you all. I have called on 9/3/2019 twice and stayed on hold more than 45 minutes, I aslo called on 9/4/2019. more than twice. I called the pharmacy several times and was on hold more than 20 minutes at a time. I also called the front of...

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10:06 am EDT
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My son, who has ADHD, has been taking this medication for years. Recently, it's become more and more difficult to obtain this medication at CVS. The dosage and quantity hasn't changed in some time, but for some reason, CVS can't seem to order it in time and fill the prescription before he runs out.in the past few months, I've been misinformed by the...

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5:23 pm EDT
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This is to make a statement of dissatisfaction of service and helpfulness of your pharmacy staff. I have been trying to fill a prescription for Alprazolam, this medication has been used for myself for years, and is very helpful. Originally the prescription was denied by OptumRX, I appealed it and was approved receiving a call from OptumRX that is was ready...

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10:50 am EDT

CVS pharmacy

Every month I get my prescription filled it is a different generics ! There is one or two different generics I can't take. Every time I ask Pharmacist is they can order one that doesn't make me sick they say No we only get what we get and that's it. I am older and have multiple diseases so my meds are important to me. I try to be very nice yet this 1 Pharmacist and only this one is never ever helpful or nice. It's like she doesn't want to be helpful just short and curt. Every other Pharmacist in this store is great. Bottom line why can't CVS just help getting the patients their generic that doesn't make them ill? Every month a different one which everyone knows different fillets which make us with autoimmune problems sick ? Thank you

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5:48 pm EDT
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My name is Viola Brown and I have been doing business at this branch for more than 40 years. In July a prescribiton was sent in for my husband blood sugar issues and each week I go to pick it up it is always a new reason why it is not ready. It has been a month since it was prescribe and I still have not been able to pick it up. Today it was readyto be...

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9:11 pm EDT
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CVS store employee

Janet a store employee, has the worst attitude! She is rude to customers time and time again!Your piece of s*** regional manager Tom never does anything James and Janet need a attitude check their disgusting and rude I will video tape it next time you guys will all be ashame of who represent your company! Janet never looks like she never showers you guys need to talk to her about her hygiene and the way she sucks at the store she looks disgusting!

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Update by Fred Ew
Aug 27, 2019 3:01 am EDT

😀

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3:20 pm EDT
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I have started using a newer medication called vyvanse and the first time my doctor gave me a 3 month prescription. When I went to fill the 3rd month, I was told it had expired. The script only runs for 60 days and if you aren't aware of this, that 3rd month becomes unavailable. I was not told of this, yet have been a loyal and regular customer of cvs for...

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9:13 pm EDT
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I just got out of the hospital and had an antibiotic called in yesterday morning. My husband came at 6:45 that night and they said that it wasn't ready and that it would be ready by 6:00 at the latest tomorrow. So I called them at 6:00 PM today to see if it was ready and they said it would be 30 minutes until it was ready. I then got there at 7:30 and they...

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4:41 pm EDT
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I dropped my daughter's script off and they told me it would be ready in 30 minutes so I ran some other errands. When I came back 45 minutes later it wasn't ready because the medication required a prior authorization (which no one bothered to call me and let me know). I looked up the med. on goodrx and asked them to use this coupon and I would pay for it...

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4:05 pm EDT
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CVS calling in a prescription

CVS in Kingman Arizona takes over 20 minutes to answer the telephone and then places the prescriber on indefinite hold. Using the voice mail means that the patient never receives the prescription because no employee acknowledges the voice mail prescription. The pharmacy staff are rude with lame excuses. I generally recommend that patients use a pharmacy that cares and CVS is not a pharmacy that cares.

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2:41 pm EDT
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Ana was the most rude employee I've dealt with in a long time. To ask a question and have an employee roll their eyes and huff, puff & sigh... I won't be going back to that store. Apparently "customer service" at CVS just isn't the same as other stores. I was given attitude from this woman twice, twice to often. I brought this to the attention of another...

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9:18 am EDT
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I was waiting at the Pharmacy when they lifted the gate at 8am. There was one lady ahead of me and no other customers. The pharmacy tech that helped me was awesome. My blood pressure medicine had been manufacture back ordered. I had gotten the presecription last month from the CVS mediclinic next to the pharmacy at this CVS. The pharmacy tech was looking to...

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4:44 pm EDT
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Tried printing my coupons on machine and nothing printed...it's been over 3 months that I come in to this location and this machine is out of order. So I go to buy an item to see my coupons. The product rings up wrong. Daney the CVS associate tells me an going to buy the product or not? She said I probably read it wrong! I walk over to read the label I tell...

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R
4:05 pm EDT

CVS adynovate

Have been a customer for over 20 years and having a chronic disease (hemophilia) I have ordered product frequently. For approx. 7 of those years I dealt with a Rep that through her personalized and thorough customer service improved my life and made me believe CVS was a great company. After some kind of reorganization she was gone and things changed drastically, and unfortunately we have found it extremely difficult to get the product and your staff is unwilling to do their jobs and follow through on what they say they will do. Unfortunately the stereotype of the big uncaring Drug Co. unwilling to go out of their way to help anyone but themselves has been closer to my experience in recent years .As one using a medically essential product, physical discomfort, mental anguish, even perhaps some permanent damage has occurred as a result of your lazy, self serving policies. This is the voice of the free enterprise consumer talking . GET back to legitimate Customer Service! My name is Rick Friesen BD 09/17/53

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jbrown5478
US
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Aug 21, 2019 10:44 am EDT

Someone should throw a tent over this circus. If there is one person in that pharmacy that knows what they are doing I could not find one. !. It takes an average of about 45 mins to pick up a prescription. 2. Yesterday I went there about 4:00 I person with no ID tried to charge me full price for an RX and I told her she did not apply my ins. discount. She left me and went and looked on her pc but did not come back to me. About 10 mins later, I tried to get her attention but couldn't I had to yell out "What are you doing" ( she was filling prescription orders) She replied by (shaking her head from side to side) sarcastically. I am checking your insurance! I was shocked. 3. Every time I go to pick up an Rx they do not apply the insurance payment that leads me to believe they are always trying to get me to pay full price. 4. They are not attentive to customers. Instead of waiting on them, they just roam around. They spend time just doing busywork. 5. I have noticed they do not answer the phone calls timely. Someone with authority should pay a visit to this store.

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1:03 pm EDT
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ive been a customer at this cvs for quite sometime now and the pharmacy services get worse. medication you dont ask to fill get filled even though youre not signed up for automatic refills. i am a type 1 diabetic and its imperative i get my insulin when i fill it or when the doctor sends it in. there have been plenty of times my doctor has sent my...

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12:28 pm EDT

CVS ice canyon spring water

To whom it may concern

My family and I were on vacation in Boston and Cambridge from 3 July to 16 July 2019, and we bought and consume Ice Canyon Spring Water (15 bottle pack) on 3 separate occasions (ie 45 bottles in total). We subsequently read in the press that the Massachusetts Department of Public Health had issued warning to the public that Ice Canyon Spring Water contains a chemical known as PFAS that poses health risks to human.

My family and I were upset and disappointed that CVS was selling a contaminated product on its shelf.

Could you please comment (i) when did CVS become aware of the warning from the Massachusetts health authorities on Ice Canyon Spring Water? (ii) when did CVS pull Ice Canyon Spring Water off its shelf? and (iii) any further update on the contamination of Ice Canyon Spring Water since the publication of the product warning?

We look forward to hearing back from you. If you need further details, please do not hesitate to contact me on [protected]@yahoo.com or +852 [protected].

Christopher Chua
Hong Kong

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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
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    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
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    Prescription refill for in-store pickup
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2025
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CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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