CVS
reviews and complaints

I was in a lot of pain because I walked all over the Dollar Store to get groceries. They have one motorized cart and it was not available. I have neuropathy and back issues that were aggravated because I walked too much. I went to CVS in Piedmont, Al, to fill a pain medicine RX which was dated a couple of months ago because I did not feel like going to Jacksonville WalMart where I usually fill my medicine. I asked the clerk how much the medicine cost. Usually it takes a clerk only a few minutes to check the price. I waited about 20 minutes standing with my cane. I was in major pain and was shifting from leg to leg to try to ease the pain in my legs. I got the impression that they had decided that I was a drug addict. I am NOT. If I was a drug addict I would have filled the RX as soon as I got it, not two months later.The pharmacist told me he could not fill my RX unless he filled ALL of my meds. I use mail order for my meds because it is much cheaper. I am on a fixed income. The pharmacist and clerk kept exchanging looks about me. The pharmacist then came to the counter and THREW my RX and insurance card on the counter and hatefully said "I can't fill your prescription." I was and still am very upset at his attitude. I will not go into another CVS store.
(I don't know who the pharmacist or clerk were but it was in the evening)

Tuesday August 24, 2018
Treated rudely and unprofessionally by Laura Swink, "pharmacist".
Refused to offer her name and slammed drive up window in my face, which I have on video.
Then threatened to call police on me. I laughed and ask her to do so.
Contacted complaint hotline and was promised follow up return call.
This is now the 7th day since incident and no reply from CVS.

[protected]@gmail.com

I have been receiving prescriptions from CVS for a very long time. I get birth control regularly. I have been getting Viorele for 9 years now. The pharmacy recently decided to switch it to Kariva. I got about 6months worth but I skip the placebos for two months. So I have only been on it for about 4 months. Well I have had the heaviest and most painful periods in my life and have had two periods this past month. This has been very traumatic.

Pt Name Georgia Beddow Perscription # 8868885 Filled 6/15/18 Location CVS Target Martinsburg, WV 25405 RPH Heather R Runion.
The doctor prescribed Hydroxy and your pharmacy filled Hydrochlorothiazide 25mg. I am very concerned about this serious mistake. The RPH on duty said I can pick up correct prescription tomorrow. My concern will this happen again or can I trust my future prescriptions will filled with the proper medicine?

I have had my prescriptions filled at CVS but doubt I will going forward. I have a congenital back disorder in which my sacrum did not form correctly. It is painful and I unfortunately have to take medication to help alleviate the pain. I have found that a certain manufacturer's medication seems to work better for me. I called the store at which my prescription had been at on Tuesday July 10th. I was told that particular medication would be ordered and my prescription would be filled Friday July 13th. This seemed fine. I had a few days left but don't feel comfortable being too low either. I called to check in on my prescription the night of Friday July 13th and was simply told my prescription was not filled. I don't know whether the medication was actually ordered or not but it wasn't there. And I was never notified. I was told that they might get it in Monday. Or Tuesday. I understand the climate surrounding these types of medications but this is frustrating and poor customer service. Apparently I was not even going to be notified. Had I not called to check in I would not have known that my prescription was not ready and may not be ready for another four days. It is hard enough dealing with daily back pain but when your pharmacy and pharmacist don't care about you or your condition it makes it that harder. This isn't the first time this particular CVS has demonstrated a lack of compassion. If it wasn't so close to my home I wouldn't subject myself to this type of treatment but it may be worth going out of my way to find a Walgreen's that doesn't mind taking my condition seriously or contacting me if there is an issue with my prescription.

turned in my prescription on 7-6-2018, to be filled on 7-11-18. i was called and told they were out of my medication and it would be in later today. i called back at 3:00 and was told very rudely that they were out all had been sold, they couldn't order because the pharmacy manager was off until friday, and that it would be the following tuesday before my medication would be there. i tried to ask questions about what i could do, as this is a medication that causes withdrawals if not maintained. i was told nothing other then calling my dr, and was treated with extream rudeness!

My name is Jane Lauro and I am a mobile merchandiser for beeline. I service the beeline jewelry in numerous Cvs stores. I went into Cvs #6048 1933 Victory Blvd Staten Island, New York 10314 on July 10th 2018 at 3:45 in the afternoon to service the store. I did my normal service I asked for my delivery so I can put it out on the display and a manager named Joanne said that she put it out on display already. I explained that is why I was in the store. She rudely was acting very unprofessional telling me that I didn't have the right to tell her what to do in her store and she continued to yell and scream at me for no reason at all! This was the first time I have met her and I gave her no reason to act that way. I wanted you to know what kind of a manger you have in your store. I was very upset when I left the store and I feel this person should not be a manager in any store if she acts so rude to people!
Thank you,
Jane Lauro
[protected]

I am at the CVS in Red oak Texas and EVERYTIME I COME TO PICK UP MY HUSBANDS MEDICINE THE PHARMICIST ASK WHY I AM PICKING UP MY HUSBANDS MEDS
and as I sent in the drive thru waiting for the second time first time was 1:30 he claims my insurance company was updating there system now I'm back and he says his system is down! Seriously!? This is ridiculous and unprofessional someone needs to call me back or email me this is the 3rd time I have complained and still ... stupid is as stupid does! I will keep sending emails until someone does something with this [censored]!
Thank you
Christina Robertson
[protected]
[protected]@yahoo.com

Purchased a 12 pack of diet coke from our local cvs pharmacy. 2 cans were dented - 1 had a hole in the bottom of the can and was empty and another had a "bulge" on the bottom of the can... Almost a square shape and completely warped the can. We were unable to drink from these cans... So technically we only had a "10" pack. This isn't the first time this happened to us... It's happened quite often... That's why we're writing to you... It's getting to be a problem. We buy at least (3) 12 packs a week... For years now. It's obvious we like your product... We're just getting very annoyed...

I am going to lose my mind and change pharmacies if I have to listen over and over to the same old garble music you play while on hold. Almost intolerable when you do not feel well. PLEASE give your customers a break! I am very serious, your customers are tired of this as 'waiting music.' It is so very irritating. PLEASE hear what I am trying to tell you. I told the local store and it went nowhere.

On May 6, 2018 my Norco script was filled. When he closed his practice the NP wrote a script for refill on 6/62018. The pharmacist stated that
they made a mistake and filled it on 6/5/2018, one day earlier(per the script. However, per days it was correct. Otherwise, I'm quite sure the
computer would have caught it. Now they say the next script is going to be late because THEY made the error and won't fill it until 7/6, 2018.
I can count out 30days, and the pharmacist on duty today was very condescending and admitting they made an error that I have to pay for.

We like your 360 line of products but over a period of time have noticed that the pump feature often does not work... You can "turn to open" and it does not. I currently have 2 products in my home with this fault. Aloe vera hand soap and a charcoal facial wash. It has also happened in the past. The percentage of times this has happened is too much and should be reviewed in the production chain. It is an annoyance to have to return to the store for an exchange.
Thanks,
Kim

Cvs of Bangor PA, the pharmacist at the drive through window pocketed change and stole money from my grandmother. The bill was &1.78 for my grandmama meds, and making sure we were not paying attention, she shoved the receipt, meds and "change" in the bag and handed the bag to us and we drove off. We then checked the bag when we got home and realized there was only 22cents in the bag and not the 18$. We went back the store said they would look into it and call us the next morning. Nothing till we went back in person at 2pm and the manager was acting like we had no idea what we were talking about. Then we were told there isn't anything to do and that they won't Check the cameras because there is no proof. I'm sorry but this is unacceptable and unprofessional. Needless to say we will not be going back to this store and will be using a different pharmacy due to not being able to trust your workers at this store.

I gave the pharmacy my insurance card and the pharmacist said to me "no problem". When it came time to pay for prescriptions ...6 hours later...The charges were full amount and the sales person said that the amount was with my co-pay. I told her it was the full amount and the co-pay should be $3.35 NOT $90. She shrugged her shoulders and said "that's the total".. I went to Walgreens the next month and they charged me $3.35 for same prescription. CVS are not only LIARS but THEIVES as well. Never will I set foot in their store again.

You sent me a coupon for $4 in the mail. I never had any trouble cashing it with the required purchase. Today CVS would not take it. After a lot of wasting my time the only excuse they gaveme is the number on the coupon did not match that of the number on my CVS card. That's funny. because I had another coupon sent with the same $4 off coupon and they took it. Anyway my card number is487-[protected]. CVS toldmethe number on the card is EC#5492. I don't think that is even a card number. Since I am a regular customer of CVS I would appreciate ifyou correct whatever the misunderstanding is and send me another $4 coupon that will be accepted. Thank you. Irene Wehan

I am disabled...Every time we go to drive thru my Rx I called in is never ready...she said can't be filled even when bottle says it has refills...she doesn't listen..very RUDE...Pain medication never in stock...Way too many texts and calls even though I have told them several times to stop... Your employee s could use a class in courtesy to the customer..!

I was in Asheville NC and went to ther Cvs store on Smokey Park Highway and when I entered the store I could hear complaining from management about one of their vendors. The were very disrespectful and rude to talk about this person in public. I asked one of the employees where a product was and they were rude and ignored me. This will be my last visit to this store if I am there again. Very uncomfortable shopping experience.

I wanted to submit a complaint on pharmacy technician "Stephanie" located at the Farmville Va CVS. I came in to pick up my prescriptions and received attitude as soon as I started speaking. She huffed & rolled her eyes at me when I told her I was coming from the clinic next door and wasn't sure if the prescription had gone threw yet, being that I had just left. Apparently I was giving her unnecessary information because she cut me short by blowing & saying with an attitude, "What is your name?" While rolling her eyes. She typed in something & walked away still huffing and never said anything. Someone else proceeded to help me. People are sick coming in there to pick up medicine and do not want to deal with rude unpleasant workers. Especially when sick. I work in healthcare and everyone has bad days but you don't act like that when dealing with the public especially when it was not at all necessary.

We saw the sign outside of your Store for the Grand Canyon- we went in and spoke with Maria. We told her we planning a trip on Monday June 18- and we would be renting a car to go. She then started telling us why it would be better to go on the Tour. She stated the Tour would stop at Hoover Dam and drop us off at the Grand Canyon and there is hop on hop off buses we can use to move around the Canyon. Making it seem like we can make a whole day out of the tour.
She sold us at the price of $144 which she stated is the cost of the tour which includes breakfast and lunch. She said if we go by car we would have to pay 89.99 each when we get to the Canyon (which that was a lie, the 89.99 is for the west side which was not even included on this tour)
As we were on the bus and started talking to others, we found out the Grand Canyon Tour Company had a special for $69.99 which almost everyone on our bus paid. We were LIVID at this time. I called CVS and asked to speak with someone in Show Tours. The lady was extremely rude and stated she would find out who I worked with to book my tour. Maria then texted me and I expressed my concerns with the price. She basically stated there is nothing she can do and we were told that was the price.
The next day, Tuesday June 19, 2018 we went back to the store and got into a yelling debate with all staff members in CVS about them giving us the $70 they charged us at CVS. The balance we had to pay at Grand Canyon Tours location before we got on the bus. Maria, stated they didn't even know the company was offering a discount and I told her they should know if their partners and they should honor that price. They continued to argue that we will not be getting the $70 back that was charged at CVS. They told us we had to Speak with Dan at the Grand Canyon Company for our $70 - we call the number they provided and we spoke to someone there who stated they are not responsible for our money but Show Tours would have to give it us and Show Tour Refuses too.
We are ok with what we paid at the Grand Canyon Tour facility ($74) but I will not have a fraud company stealing $70 from 4 girls and get away with it. CVS should not allow third party vendors to work doing scams like this.
Our trip was horrible, the bus picked us up at 6:20 am - and we didn't get to the Grand Canyon till 1:40pm and the guide dropped us off then stated he would be back in an hour. When he came back, he dropped us off at the shopping location for 1 hour and half, total of 2 and half hours. We did not get home till close to 10 pm. This was so horrible, a whole day wasted on a bus when we should of stick to our original plan which would have been way cheaper for the 4 of us. Now we are out a total of $280.00 because CVS workers took us for suckers.

My name: Maranda De Jesus
[protected]

CVS
• Address: 3758 Las Vegas Blvd S, Las Vegas, NV 89109
• Phone: [protected]

Canyon tour website which now their back to their original price of 89.99 which is still cheaper

https://www.canyontours.com/?utm_source=bing&utm_medium=cpc&utm_campaign=Grand%20Canyon%20Tours&utm_term=grand%20canyon%20tours&utm_content=Grand%20Canyon%20Tours

Joe, the Asset Protection District Manager, and Riddhi, the District Manager are both new, and they are legit psychopaths. I'm feeling the effect of how they mistreated me and I don't have the patience to fully explain the whole situation, but I know that what they did to me is wrong. Joe is like a condescending, self-projecting bad cop who lives on power trips and stating things without any actual proof or evidence, in order to intimidate and bully. Riddhi is an out of touch, impersonal and insincere ex pharmacist who expects people to be robots, but thinks she deserves to be shown compassion and understanding. The store manager Vinnie, is almost like a tree blowing in the wind of whatever direction will best serve him. He doesn't stand up for his employees, he lets them be steam-rolled because he is afraid of what will happen to him. He also doesn't exactly manage very well, making sure that everyone knows explicitly CVS's myriad of policies, one of which I personally know goes against their (lack of current and appropriate) technology and a lack of having a store card, one that most other modern retailers have, in case the customer doesn't want or can't (an email is required for an ExtraCare card and some people don't have one) sign up for one in order to get the store savings on items.
Something needs to change as far as this area (to my knowledge, but it's probably all over)with not just the store managers and their lack of actual training and maturity, but the district managers/asset protection, etc at that level as well. Like I mentioned above, Joe never actually showed concrete proof of what he was accusing me of, saying he knew my intention, or that he knew what I said to customers without having audio for the video. He claimed I acted a certain way that I know for a fact I didn't, and I believe it was to persuade me to confess to something I didn't do, so that they could terminate me without giving me unemployment. He made several weird and out of place remarks about my hand-writing, that written down read like a compliment, but the tone and atmosphere he said it in didn't feel like one. He also joked that "we're not saying you're an axe murderer or something.." which was not only not funny, but considering my past traumas and experiences with being very mistreated and misjudged, that doesn't feel right with me now. It is inappropriate to say to anyone, but someone with my past experiences, especially so as it can trigger very bad emotions and memories. His behavior reeked of paranoia, as he waited for me to get my shirt from the back and stood at the door to watch me leave. Really? To over-react like that for something so minor (even though it wasn't intentional on my part, it was not something major) leaves me with a very bad taste in my mouth so to speak. I don't think CVS will ever succeed if they continue to promote people to authority who clearly have issues and love to power-trip over people. That's my two cents, as I am a good person who will never promote bad, abusive behavior when I have my own business.
Joe was also clueless about who I am as a person, which is funny because as someone whose job it is to properly and quickly assess people, he failed significantly. He was mentioning about pharmacy mistakes due to accidentally miscounting, and I didn't tell him but I have worked for three years as a pharmacy tech and knew about that, but he was talking to me as if I wouldn't know.