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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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Newest CVS reviews & complaints

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K
1:56 pm EDT
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CVS pharmacist

I was at Cvs today, with my daughter and the pharmacist was so rude yelled at me in front of my daughter. She has a double ear infection and a UTI! He didn't want to get her prescription I waited over one hour and he said I could take my prescription and leave
Then he changed his mind and decided to fill them
My son and daughter were crying
Prescription number 165-5864
My name is Karen Monteiro [protected] my address 325 Patriot Way, centerville MA

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S
8:27 pm EDT

CVS cvs store manager at katy, tx

A cvs store manager in Katy, TX
KATY FORT BEND RD/Franz
Her name is Debbie, she is extremely rude, she has so much attitude towards a few customers. My entire family goes to this store and different times only this lady is rude. She has problems with manufacturers coupons. She stares people down when she knows she is in the wrong. When asked to speak to the manager she says I AM THE MANAGER OF THE STORE. She is the worst store manger you can't even complain against her at the store because she is the only one apparently in charge

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Update by Stephanie99
Jun 20, 2019 8:37 pm EDT

Store # 1996

This DEBBIE manager is by far the worst I have even seen. She always has a angry face. She is extremely rude, always argues, she is never nice to me every time I go I have an encounter with her. She has a major problem with manufacturers coupons. She got my photos that I made of my newborn all wrong. Horrible experience, can’t complain to anyone else because she says she is the store manager.

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11:22 pm EDT
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CVS being lied to

went to the cvs store today located at 101 E Alameda Ave, Burbank, CA 91502. I came in to return Advil that I had bought about a week ago. The day I bought the Advil the cashier ran out of receipt paper which caused the receipt not to print the bottom portion. When I explained this to the cashier named Evet who was extremely rude and unhelpful she refused to return the Advil. She stated that she would not return the Advil although it was through no fault of my own that the previous store ran out of receipt paper and thats why the bottom part was missing. I then asked to speak to a manager who also gave me a hard time. Finally after 10 min. Of demanding my money back he refunds me without the tax. I did not get refunded the full amount that I paid because the oroginal price was 9.99 and I used a coupon and the afvil came out to 6 dollars. I was not refunded my full tax refund which is from the original price. Evet the cashier was very rude and stated that because of me they are going to be short now. She also wanted to keep my original receipt which had other items on it. Never never has this happened before. I demanded my receipt back. She fimally gives it back to me and takes a picture of it. What a joke cvs has become because of the terrible customer service. I want my full refund back that I paid. This cashier Evet gave me terrible customer service. I was not refunded the full amount that I paid and I want amswers. Well I call guest relations and the lying rep tells me that for my inconvenience she will load 10 dollar extra bucks to my card. Well i was lied to becaise that never happened. I call guest relations back and they refused ti honor it. Cvs is fraud and a total lie

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M
4:56 pm EDT

CVS cvs pharmacy - failing its customers all the time

My health plan through my employer now requires we use CVS for our prescriptions in order to be covered. I have filled multiple prescriptions with Store #5784 closest to my home and not once have they ever been able to deliver on their services. Wait times for pick up is 30+min every time even if the prescription is already filled. Wait times on the phone is the same or longer. I called today to confirm my prescription was filled since I never received a call after my doctor sent the order and I didn't want to wait in the store for over 30 min to be told they have not done it yet which is a very customary occurrence... someone by the name that sounded like "Shanitia" answers the phone after a 34 min hold with an automatic attitude. I want to make clear that I was respectful in inquiring about my prescription after the long hold time, she answered the phone with attitude before I was even able to ask my question. when I finally tell her I didn't appreciate her attitude, she starts screaming on the phone saying she is the only one in the store and is tired of answering the phone all day. She then starts to read out an address where I lived 18+ years ago ; I have filled several prescriptions at this store with my current address where I have been living for the past 15 years. I was not sure why was she yelling out such an old address, she continued to interrupt and speak very loudly and angrily if I tried to ask a question not letting me ask or answer any questions. im not sure who this person is but working answering phones or at any customer service job is not well suited for her. CVS has to do something about their service to their customers. Customer service at store #5784 located at 10013 mcmullen rd Riverview Fl is non-existent.

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1:21 pm EDT
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CVS pharmacy tech and pharmacist

We went to cvs (store # 7396) after leaving er.. They stated 1 hour wait for meds for my husband he was frustrated for the hour wait and tried to state so but could only mumble and could hardly talk since he has a major abscess.. I explained to them we just came from er.. Can we get meds filled faster (since all 5 folks in pharmacy were sitting around talking, which I did not say).. I was kind, the tech told the pharmacist my husband was nasty and cursing which he was not.. He could hardly speak.. I told her maybe she misunderstood due to the fact he is mumbling due to abscess. She started cusring at us as well as pharmacists... We took out business elsewhere and we will stay with new pharmacy they filled his meds in 10 mins..in a way it was a blessing we found a new pharmacy with better service.. Cvs is horrible

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J
5:56 pm EDT

CVS pharmacy service

I was dropping off a prescription that I believed was $0 co-pays because I called my insurance company couple hours before dropping it off and told me it would be $0 co pay. Especially after explaining that I was homeless weeks ago. So I went to pick it up and they explain to me it wasn't. Basically pharmacy technician was rude talk to loud not Private to me.

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11:58 am EDT

CVS horrible awful horrible customer service

CVS at Professional Dr in Holly Springs NC is the most awful pharmacy I have ever dealt with. my doctor prescribes a significant amount of pain medication every 3 mos, and I always have to call the pharmacy a week in advance or 2 weeks in advance to ask that they order it. It is not an expensive medication ( my physician has informed me it is very reasonably priced) and they just will not order in advance or keep in stock for me. Ive gone there for over 4 years but will no longer do so, I should not have to call a drug store to order drugs for my rx, there is no reason that they cannot order knowing I will be in to pick up every 3 mos., I have been given so many different stories as to why they never have in stock, and am treated rudely or spoken to condescendingly and refuse to go back/ I have spent thousands of dollars over the last few years but I will give my money to another store that actually provides customer service. When I asked the pharmacist who she reported to so I could submit a complaint she would not tell me. I will be cancelling all RXs at this chain, they are awful

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K
9:29 pm EDT

CVS incorrect medication ordered not what the script was written for!

On june 7 2019 I submitted a prescription to a tech at the cvs pharmacy listed below. I was told by the tech that the medication was denied by my insurance and would cost over 500 dollars without the insurance approval. He then said he would sent a fax to my physician concerning the need to pre approve this. I called my physician first thing monday am and they did not have a fax or knowledge of this problem. I them called the pharmacy who very rudely stated they had sent it and it was the physician error. I was told to check with my insurance which I was set to call next. After numerous explanations and phone transfers I spoke to the pre authorization physician who asked why I was taking a new medication for pain and not the one I have been using for years. The tech incorrectly ordered the medication. I was told by my insurance it had been preauthorized for the year. I then notified the pharmacy of the error and was told they would order the other medication and I would be able to pick it up in the next day. Not once was I told a simple sorry for all the confusion and mistake. Their mistake not mine the pharmacist was very rude to me when I tried to explain how upset I was and just wanted it made right. A call then to speak with the store manager resulted in no call back as was promised. Cvs I no longer this pharmacy to dispense my medications! I have received no closure or apology from anyone involved. Poor customer service

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1:20 pm EDT
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CVS front end clerk

On June 9 2019. My 17 year old daughter went into the Plainview Texas CVS to purchase over the counter ibuprofen. The clerk Sonja was rude, condescending, and belligerent to my daughter. She asked her age and then asked her diagnosis and the reason for the purchase. She then physically removed the product from my daughter's hand. She then marched her outside to my spouse who was waiting in the car to question my wife about her age. She also spoke on Spanish to other customers about the situation. Research has shown there is minimum age limit to purchase ibuprofen. This is unacceptable

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K
12:09 pm EDT

CVS adderrall unavailable in rockville / potomac md

Since June 7th - present

CVS # [protected]

Our local CVS stores have been out since June 7th. We have been to five stores in the area.

Please improve the distribution of this drug in our area. Our primary CVS is 799 Rockville Pike Rockville, MD. The Pharmacist has been helpful and sympathetic but the store is not receiving the drug.

Please improve!

Best,

Sam Pearson

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11:46 am EDT
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CVS sertraline

Cvs increased my prescription for sertraline for 50mg to 100 mg. My psychiatrist and my primary care doctor did not increase my medicine. Cvs pharmacy told my primary care doctor that cvs gave me 50 mg sertraline. The bottle label says 50 mg but when I took the bottle to the pharmacy the pharmacist said the pill was 100 mg and that I switched bottles. But the date on the present sertraline bottle is May 28. I couldn't have switched bottles because the date was just 13 days ago.

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1:12 pm EDT
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CVS pharmacy/insurance

Why is CVS no longer accepting bcbs insurance? I stopped going 2 walmart to go to u. Is there an explanation for this? I live n a small town and only have 3 pharmacies. One is walmart the other is privately owned, and is not open on Sunday's and closes at 5 on the other days. Not real convenient. This town would not survive without the factories. And I know that biggest factory here also uses bcbs ins also. So I know that is hundreds if not thousands of prescriptions that had to be turned doing by you. I would like 2 have an answer, please.
Sincerely. Alice Anderson
[protected]@gmail.com

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Update by Netand
Jun 09, 2019 1:17 pm EDT

All I see on a return message from u has nothing to do with my question. I guess I'm going to get a run around, and not a straight answer.

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4:07 pm EDT

CVS gift card

I purchased a $40 Kohl's gift card for my Grandson at Christmas (Dec. 23rd), when he went to use it in Idaho (where he lives) he was told that the card had not been activated. He sent it back to me (including the cardboard it was in). I took it back to the CVS on Muirlands Blvd in Lake Forest Ca (where I purchased it). I was told it was not their problem that I needed to go to Kohl's, which I did. Kohl's informed me that as a third party seller it was a CVS responsibility, so back to CVS I go with all my paperwork, including my receipt showing the card had been activated. The Manager or Asst. Mgr. called someone after hanging up they gave me an 800-655-0554 to call which I did, gave them all the info (all the card #'s) was told they would look into it. I have called every two weeks and still get the same reply that they are checking on it.in the meantime I am out $40 and my Grandson does not have a Kohl's gift card. If, as I have been told they don't give refunds on gift cards then I would still like a valid $40 Kohl's card. #'s on the card UPC [protected] Card #[protected] Control #[protected] Bottom # [protected] Pin 3565.. numbers on
the cardboard holder 799366356940006219873919057756...[protected]...[protected] Amount on outside says $25-$500 however on the back of the card itself it says $25 although you wouldn't see that until it was being used for a purchase. I do know that when the manager saw that she told someone to go pull all the Kohl's cards of the gift card rack. I want a resolution to this as it has gone on way to long and I am still out $40. which was on my Visa charge card.

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3:38 pm EDT

CVS pharmacy/ customer service

Drop a prescription off at 9:26am cst was told it be ready by noon did not receive call or text went back to location at 12:47 pm to be informed that the medication was not available and she had ordered it and it would be in tomorrow was told she had four of the pills I could take today and was asked to hold as I sat in the drive thru when Dakota returned she asked for my information again which prompted me to leave the drive thru and go inside this was a terrible experience will not be using cvs pharmacy any longer they were not only incompetent but very rude

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11:32 am EDT
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CVS your techs in the pharmacy

I wents to CVS, West Main St, Danvillel VA this am at 9:30am to pickup a RX for my Father, There was 2 techs in the pharmacy along with the pharmacist, the black tech was at the consultation window working and the white tech was on the back side near the drive thru window, when I walked up there was no one there and no one at the window, I stood there and was never acknowledge by anyone there including the pharmacist, no one ever came to wait on me but when a black lady walked up black tech said "Hey Mrs Walker" and Mrs Walker responded back the White tech then left her station and walked to the left and around the back and up the side to where Mrs Walker was standing with 2 RX's that she picked up on the way and waited on her when I was already there and had not even been acknowledge, this is not the first time this has happened at this store the white tech that is working today is rude and abnoxious and should not even be able to work with the public. I have complained about this before and your rep called and apologized for them but what is this going to accomplish. Does my money not spend like Mrs Walker's money spends or are you all just racist against the white people, as far as the pharmacist goes the last time I complained I was told that she was new, what is her excuse now, You all have a real problem at that store and you refuse to do anything about it because the same ones are there. The black girl working is nice but she doesn't like to work the window. If there is anyway I can get my mother to switch pharmacies I will be doing so. People complain about CVS all the time, I think you all need to start listening and doctors do not even like to call CVS because they never are able to get through. So please continure to sit in your Ivory Tower and ignore what people are telling you and see how long you stay in business

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10:46 am EDT

CVS pharmacy

Hello,
My son takes a daily antibiotic, generic Bactrim. The last 2 times I have ordered refills to my local store the medicine was not sent when promised and no one at the store was able to explain why. I then Had to go across town to another CVS to pick up the medicine. The first time this happened, I was told by a pharmacy tech that the medicine was expected the next day. When I arrived 2 days later, I was Told it had not arrived and no one knew why or if it would ever arrive and I had To at that point go to the other CVS across town. Just recently I called To order the refill on Tuesday (5/28) and spoke to a staff member, explaining what had happened last time. I received A text the next day stating that my order had arrived. When my husband went to pick it up on Saturday he was told it was not there, had not been sent, no one had an explanation and it "might" arrive on Monday. This is not acceptable. I am disgusted by the lack of care put in to providing people with their medications.

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2:47 pm EDT

CVS took coupons and did not apply them to purchases

Reg#2 trn#3191 cshr#003259 str#1666 helped by sarah
I turned in $15.00 worth of coupons & sarah did not apply them to my [ircjases
$8.00 in extra bucks
$4.00 for loreal skin product
$3.00 for gillete razors

And sarah did not say anything about not applying the coupons
I did not realize this until I was home & reviewed the receipt

[protected]

Extra care card # * 1674

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4:51 pm EDT

CVS ordered online photo magnet and the service I got in pick up was terrible

I placed an order on line for photo magnet. I came to the store to pick it up and insted of magnet I got photos. Regular photos. They asked me to wait while they will quickly prepre it.in that time there was a line of customer and one person to take care my order and same time to receive all those customer.
I was patient and understand her situation (let me mention I was waiting with 4 month old baby). And then, the lady came to me and show 12 magnet that was ready (out oif 18) and telling me she dont have more magnets! I wish she could check before and not have me waiting for 40 min!
Then she call the manager, he was rude! No intense to help or to figure a solution and he was fighting with me when I asked no to charge for the regular photo (cause I didnt asked for it!
Worse customer servise! And for a manager - a shame

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2:51 pm EDT
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CVS false accusation of theft and non-response after multiple attempts

Please see the attached police report regarding a reported incident on April 4, 2019 at the CVS store # 8958 on 5044 Ambassador Caffrey Pkwy in Lafayette, LA.

My family spends thousands of dollars at CVS each year at the pharmacy and participates on the rewards program that is tied to my wife's cell phone# [protected].

On the afternoon of April 4, 2019 my wife and sixteen year old daughter picked up some prescriptions at the pharmacy and continued to shop in the make up and jewelry section of the store. They were subsequently approached by a lady who inquired if they needed help with anything. My wife indicated that they were just browsing and deciding what to purchase. Several minutes later, my wife and daughter made their way to the check out counter and purchased almost $70.00 in items and my wife used her rewards number at the time of check out.

After leaving the store, they remained in the car for more than 10 minutes as they tried on make up they had purchased. They drove home and about an hour later my wife brought me her phone so that i could listen to a voice mail that she thought was a prank call. While listening to the voice mail from an officer Beasley (see attached), there was a knock at the door by two police officers who indicated they were simply making contact. I called officer Beasley (#13097) of Lafayette Police Dept while still at the front door with the two police officers and put him on speaker phone so all could hear. He indicated that CVS had captured my wife stealing on video and he had reviewed it himself and asked my wife to return what she had stolen. Apparently the store manager had made the call to the police after one of his employees had accused my wife of stealing and he asked the officer to review the video. Our response was one of disbelief and we immediately indicated that it was impossible for them to have proof because my wife had not stolen anything and had, in fact, made purchases. Needless to say, we received idle threats from the officer and my younger children who had by now come to the front door became visibly upset.

After the officers left, i contacted the store manager and he told me this was out of his hands. It took several days and when i finally reached the police officer they said this issue was now closed and they never let the accused (even though they had promised to do so) know they are no longer a person of interest. I called the CVS store manager and he said as far as he knew we are still being accused of this and the police will not return his calls.

I contacted CVS corporate for customer relations and was given a case# [protected] and was promised a call or email within 48hrs. I waited 72 hours and after no response, i called again and referenced my case# and was promised a call or email as soon as possible. No call or email ever came. I then reached out to investigate who the district manager is for this area of Louisiana. I was told it was Aaron Stall and was put into his voice mail. Needless to say, after multiple attempts and voice mails left for Aaron i have yet to receive any contact from Mr. Stall.

In the meantime, we have moved the thousands of dollars we spend in Rx to a local pharmacy who cares about their customers. As someone in professional sales for more than 20yrs, I am astonished that I have not even been acknowledged. I understand that CVS is a multi-billion corporation that is virtually unaffected by losing a single customer but i am appalled that at least the regional or district managers have not made even an attempt to show care and concern.

On the other hand, I am not letting this go until I am fully satisfied with what is an obvious burden for reconciliation on the part of CVS. Maybe CVS can get away with hurting the poor and uneducated without recompense but this will not be the case this time, I assure you.

My contact # is [protected]

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11:52 am EDT

CVS customer service at checkout

I love CVS pharmacies, but there is one that I do not have the same feeling for, any longer. The CVS at Vermilion and Fairchild, in Danville, Illinois was once a very friendly and helpful store location at the check-out counters.
At this location, the last 2 times I have stopped there (and this is the last time I will go there), when I have gone to checkout, I am not welcomed, or asked if I have a CVS card, or if I found everything alright. I was not even thanked, or asked to come again. I just got very stoic, and very cold reception. I received no coupons, even. I have a feeling that they need to be retrained on customer service, and checked up on this. I am truly not one to complain, normally, but this is an instance where something needs to be done.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.