CVS

On june 7 2019 I submitted a prescription to a tech at the cvs pharmacy listed below. I was told by the tech that the medication was denied by my insurance and would cost over 500 dollars without the insurance approval. He then said he would sent a fax to my physician concerning the need to pre approve this. I called my physician first thing monday am and they did not have a fax or knowledge of this problem. I them called the pharmacy who very rudely stated they had sent it and it was the physician error. I was told to check with my insurance which I was set to call next. After numerous explanations and phone transfers I spoke to the pre authorization physician who asked why I was taking a new medication for pain and not the one I have been using for years. The tech incorrectly ordered the medication. I was told by my insurance it had been preauthorized for the year. I then notified the pharmacy of the error and was told they would order the other medication and I would be able to pick it up in the next day. Not once was I told a simple sorry for all the confusion and mistake. Their mistake not mine the pharmacist was very rude to me when I tried to explain how upset I was and just wanted it made right. A call then to speak with the store manager resulted in no call back as was promised. Cvs I no longer this pharmacy to dispense my medications! I have received no closure or apology from anyone involved. Poor customer service