Drive thu closed manager had nasty attitude
I went to Culver about 3 p.m the drive through was closed no sign showing it closed just cone I called in side to speak to manager he told me it was closed because of staff shortage there was a lease 4 cars behind me trying to find out what was going on he had the nerve to ask if I know someone who wanted to work I told him I don't know anyone he had a nasty attitude saying there was nothing he could do a lady stop me to ask what was going on with the manager saying the same thing ask her did you know anyone to work I just don't think you should be asking customer that kind of thing I came to order food not find him staff he should be trying to build customers
Desired outcome: Nothing
Super slow drive thru
I ordered my food and they said it will be a 15 minute wait I agreed and ended up waiting 45 minutes this is ridiculous the worst wait ever for some food and on top of that my concrete mixer melted while I was waiting
Desired outcome: Please be faster! No paying costumer should have to wait this long at a FAST FOOD drivethru!
Service was horrible
I waited almost 30 mins for my food that was wrong and they wanted to talk very rudely saying ask her why she standing there, ask her what she want. They were very rude and weren’t nice about the situation at all only kaleb was the only one who helped me out.
Desired outcome: For me to come back to the location any Time soon or make it worth coming back
Order
Today Sunday February 27th at about 3:30 I was at the new Muskegon, MI Culver's. I ordered a 6 pc shrimp dinner at the drive through. I only received 5 shrimp, no cocktail sauce, butter or utensils to eat it. Not happy at all, this was only my 2nd time going to a Culvers
Desired outcome: I would like a refund or gift card
South Haven, MI — manager Matthew
On 2/17/22 at 2:45 PM a friend stopped at Culver's to order some lunch for me: a cod sandwich; medium fries; a side salad w/ vinaigrette and a dish of chocolate custard. She then delivered the order to me. I live about 10 minutes away from the restaurant. I received everything in the order except the medium fries, for which, of course, I had been...
Read full complaintThe gm will not trespass a stalker
My niece Works for culvers in port Charlotte FL and the managers and her GM will not trespass her Ex boyfriend from the business. He has came into her work location 3 times trying to talk to her. He has waited in the parking lot for her to get off work. Connie her GM and Connie's sister Kassie who is also a manager at the location has said they CAN'T...
Read full complaintDouble cheeseburger
Bit into burger l had a very toxic taste. Spit it out could hardly get taste out of my mouth. Looked at burger it looked like plastic melted into burger. I had 2 orders my grandson couldn’t eat his after that. $31.00 wasted. I’m very disappointed. Culver’s was the only fast food I would go to But not anymore! I would appreciate compensation My # [protected]. Address 2511 Cortez blvd ft Myers fl 33901. Sincerely Pamela Runge
Read full complaintDouble deluxe butter burger
On December 9th, my husband and I ordered 2 Double Deluxe Butter Burgers with ketchup & mustard, minus the mayo. We headed over to watch the Packer game with some friends. When we opened our burgers, one of them only had a single, plain burger on a bun. Not a double, no cheese, tomato, onion pickles, ketchup, mustard... Nothing! We called Culver'...
Read full complaintService
On January 20, 2022, I stopped at the East Peoria, Illinois Culvers for lunch, which I regularly do. However, today, while I was on my 1/2 hour lunch break from work, I had to wait for over a 1/2 hour for my chicken strips that cost me over $11.00. After seeing everyone who arrived after me receive their food, etc., and leave, I was able to catch an employee to find out where was my food. He had no idea and said he would check. However, when he came back out, he said that there was no record of my order and it was never made. I find that hard to swallow because I did receive my drink and was told to pull forward and it would be out shortly.
When the employee finally came out I was already late to return to work but did receive my food. However, the food I received was not fresh and I was so upset because I could not eat my lunch now and didn't have time to talk to a manager because I was late for work. I am diabetic and have to eat at certain times and this has now created a problem for me. I was not given a receipt for my purchase, but my debit card was processed for $11.06.
Thank you,
Lori Maurer
116 S. Hollybrook Drive
Chillicothe, IL 61523
Email: [protected]@frontier.com
Desired outcome: I request a refund of $11.06 for my meal today and coupons for future meals.
Concrete mixers and night time service
I've been very disappointed with the service at my local Culver's. I was there the other night, about 30 minutes till closing. I ordered a single concrete mixer. I continued to wait 40 minutes while other food came out and no ice cream. After about 20 minutes of waiting they finally told me that the vanilla custard was out. So I had to settle with chocolate even after paying 4.75$. I was there with a group and the two other people who got their mixers had no way of telling which was which. They handed me the wrong one, something completely different from what my friend had ordered.
Desired outcome: I’d would like a refund, and I would suggest changing the timing that the custard machines are turned off. Or if there is an insufficient supply left to make the order, maybe let the customer know before they pay for it.
Cheese curds / burger / drink
1/10/22 Drive through order-
1825 W Deer Valley Rd, Phoenix, AZ 85027
Basically my entire meal was gross. The burger was undercooked, my cheese curds were burnt and had little or no cheeese left inside. My drink cup had a leak and by the time I got back to work there was tea everywhere.
1/10/22 Drive through order-
1825 W Deer Valley Rd, Phoenix, AZ 85027
Basically my entire meal was gross. The burger was undercooked, my cheese curds were burnt and had little or no cheeese left inside. My drink cup had a leak and by the time I got back to work there was tea everywhere.
Desired outcome: Get my money back.
Hamburger service
I just eat a butter burger 1 1/2 HRS ago and have a spoiled taste in my mouth and feel like vomiting. There is no doubt the meat was under cooked and spoiled. The staff is just a bunch of kids with no direction or professionality. I waited over 25 minutes before getting served, and the burger was barely warm. With-in the last 15 minutes, I now have developed Diarrhea.
Read full complaintUncooked meat
First time eating at Culvers.I ordered a single Butter Burger and the meat was uncooked.
Sad food looks good. Slow down and make sure the food is cooked properly!
Customer service
I go to Culver's consistently, it is one of my top choice fast food places. There have been mistakes made in the past where I had to come back and get a replacement order. About 2 weeks ago I went to the Culver's in Westfield Indiana and ordered a sourdough melt, single patty extra Mayo. I repeated my order a few times only to get two patties and a soaked...
Read full complaintFreshness
We just had a cheeseburger and a hamburger at the Culvers in Foley Alabama,
They were old and cold, not one bit of warmth to them, tasted like they were sitting around for at least 2 or 3 hours, and with the dry bun, they did not taste good at all. Other times we order a single and they will stick with a double and you wonder why so expensive when you just ask for a single and you get a double. Their attitude Oh well and walk off.
Sally Broucek, 1883 Arcadia Dr. Foley Al 36535
Desired outcome: Just won't go back
Slow service, cold food
12/19/2021 Culver's located in Cypress woods Shopping Center, Fort Myers, FL My husband and I recently moved from Monticello, Minnesota to Fort Myers Florida. Our favorite fast food restaurant has been Culver's — at least in Minesota. My husband and I ordered hamburgers and onion rings for dine-in service. We sat near a window and watched vehicle after...
Read full complaint2 burned burgers. Manager never apologized for poor quality food. I felt like she was calling me a liar about the food
I have never had a problem before today First. A burger was left off. Waited long time. Which never happens even at a busy lunch time The burger was burned. I totally understand how all restaurants are short handed. Kaily was the managers name. Just made me feel like I was messing yall over. She didt ever apologize til I said they burned the burgers, etc...
Read full complaintsub standard service order four double butter burger they were all single and thrown together not stacked.
Want the number for Hastings, MI. Culvers not listed anywhere. We paid $41.00 dollars for 4 double butter burgers two with bacon and everything, two mushroom swiss. They were all singles the mushroom swiss had every thing on it except a few mushroom. I asked for mushroom swiss and onion only. They looked like they were thrown together you open the package and you had to stack the burgers back together. I have had these at a different Culvers and they were delicious. I can not find the number to call the franchise directly.
Desired outcome: Money Back or replacements
Also we got four large shake with hte order and no receipt just the 171 on our window.
When I was in Green Bay bad service
Me and my wife were at the Resch center after the concert we stop at Culver's and the intercom was out you had to go to the window put in order and pay and they put a sticker on your mirror we order to burgers and fries and pretzel bites after 20 mins she gave me a bag with only pretzel bItes in it showed her receipt so she went back in after 10 more mins got one more burger had to go inside took another 20 mins to get burger and fries because manger never put it in I had to ask one of the girls and she had to get the rest of my food almost a hour very unacceptable
charging for tomatoes on a double meat/double cheese burger and shift manager not caring much about it
I went to Culver's on 1263 S Crismon Rd. Mesa AZ. I ordered to pints of custard. I also order a double meat/double cheese burger. I was given my receipt and noticed tomatoes slices where charged at 50cents. I called for shift manager to return my money. The total charge was $17.05.
Shift manager returned my money. Not once apologising or offering anything. She kept quiet the whole time.
My name is Sterling S Steele
602.538.0788
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