Menu
Culver's Customer Service Phone, Email, Contacts

Culver's
reviews and complaints

Culver's's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.culvers.com
www.culvers.com

Learn how the rating is calculated

1.1 283 Reviews 270 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Culver's complaints 270

ComplaintsBoard
T
3:25 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just eat a butter burger 1 1/2 HRS ago and have a spoiled taste in my mouth and feel like vomiting. There is no doubt the meat was under cooked and spoiled. The staff is just a bunch of kids with no direction or professionality. I waited over 25 minutes before getting served, and the burger was barely warm. With-in the last 15 minutes, I now have developed Diarrhea.

Read full review of Culver's
ComplaintsBoard
J
5:54 pm EDT

Culver's Uncooked meat

First time eating at Culvers.I ordered a single Butter Burger and the meat was uncooked.
Sad food looks good. Slow down and make sure the food is cooked properly!

Read full review of Culver's
View 0 more photos
Hide full review
ComplaintsBoard
O
9:01 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I go to Culver's consistently, it is one of my top choice fast food places. There have been mistakes made in the past where I had to come back and get a replacement order. About 2 weeks ago I went to the Culver's in Westfield Indiana and ordered a sourdough melt, single patty extra Mayo. I repeated my order a few times only to get two patties and a soaked...

Read full review of Culver's
ComplaintsBoard
B
3:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Culver's Freshness

We just had a cheeseburger and a hamburger at the Culvers in Foley Alabama,
They were old and cold, not one bit of warmth to them, tasted like they were sitting around for at least 2 or 3 hours, and with the dry bun, they did not taste good at all. Other times we order a single and they will stick with a double and you wonder why so expensive when you just ask for a single and you get a double. Their attitude Oh well and walk off.
Sally Broucek, 1883 Arcadia Dr. Foley Al 36535

Desired outcome: Just won't go back

Read full review of Culver's
Hide full review
ComplaintsBoard
S
8:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

12/19/2021 Culver's located in Cypress woods Shopping Center, Fort Myers, FL My husband and I recently moved from Monticello, Minnesota to Fort Myers Florida. Our favorite fast food restaurant has been Culver's — at least in Minesota. My husband and I ordered hamburgers and onion rings for dine-in service. We sat near a window and watched vehicle after...

Read full review of Culver's
ComplaintsBoard
J
7:15 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have never had a problem before today First. A burger was left off. Waited long time. Which never happens even at a busy lunch time The burger was burned. I totally understand how all restaurants are short handed. Kaily was the managers name. Just made me feel like I was messing yall over. She didt ever apologize til I said they burned the burgers, etc...

View 0 more photos
Read full review of Culver's
ComplaintsBoard
P
10:21 am EST

Culver's sub standard service order four double butter burger they were all single and thrown together not stacked.

Want the number for Hastings, MI. Culvers not listed anywhere. We paid $41.00 dollars for 4 double butter burgers two with bacon and everything, two mushroom swiss. They were all singles the mushroom swiss had every thing on it except a few mushroom. I asked for mushroom swiss and onion only. They looked like they were thrown together you open the package and you had to stack the burgers back together. I have had these at a different Culvers and they were delicious. I can not find the number to call the franchise directly.

Desired outcome: Money Back or replacements

Read full review of Culver's
Update by pegi hull
Dec 06, 2021 10:27 am EST

Also we got four large shake with hte order and no receipt just the 171 on our window.

Hide full review
ComplaintsBoard
J
9:34 pm EST

Culver's When I was in Green Bay bad service

Me and my wife were at the Resch center after the concert we stop at Culver's and the intercom was out you had to go to the window put in order and pay and they put a sticker on your mirror we order to burgers and fries and pretzel bites after 20 mins she gave me a bag with only pretzel bItes in it showed her receipt so she went back in after 10 more mins got one more burger had to go inside took another 20 mins to get burger and fries because manger never put it in I had to ask one of the girls and she had to get the rest of my food almost a hour very unacceptable

Read full review of Culver's
Hide full review
ComplaintsBoard
S
8:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Culver's charging for tomatoes on a double meat/double cheese burger and shift manager not caring much about it

I went to Culver's on 1263 S Crismon Rd. Mesa AZ. I ordered to pints of custard. I also order a double meat/double cheese burger. I was given my receipt and noticed tomatoes slices where charged at 50cents. I called for shift manager to return my money. The total charge was $17.05.

Shift manager returned my money. Not once apologising or offering anything. She kept quiet the whole time.

My name is Sterling S Steele
602.538.0788

Thank You

Read full review of Culver's
Hide full review
ComplaintsBoard
W
9:59 pm EST

Culver's Counter service person was disrespectful

I was in the Culvers in Greenwood, IN and I was treated very badly when I asked the lady where my order was all she did was tell me it was in the system (this question was repeated three (3) times and I got the same answer each time). When I decided that I wanted to leave and asked for my money back this person rolled her eyes at me and muttered a racial epitaph under her breadth which I did not appreciate. Had to start raising my voice to let them know I was serious about wanting to leave. I believe Culvers staff is racist and I advise anyone to not visit the chain as long as they allow this type of treatment of Gulf War veterans.

Desired outcome: Change in culture or at least change in some of the crew at the restaurant I visisted.

Read full review of Culver's
Hide full review
ComplaintsBoard
G
8:33 pm EST

Culver's They forgot us and did not give us food we paid for I want my money back

We went to Culver's restaurant at 6:38pm we watched everyone get there food and leave 25 minutes later we got someone and ask them where I food was they said pull around front and 10 min brought us a bag of food after waiting so long we never checked our back our chicken sandwich was missing our French fries were missing and our Pretzel bites the only thing we got was butter double burger and sourdough Double Burger We called the store (771 and talked with manager Nick only thing he could say was they were busy not that he would get our food we want our money back for items not given to us the total was 26.14 and since we only have bag ticket we don't know price of items thanks to your incompetence one of our family members had to find something to eat this is not the first time this has happened but will be the last time you leave out food make us wait long times for food it was so much better in Wisconsin when we were on vacation we do not have money to throw away this should never happen and you need to train your manager what not to do you should take a close look at this restaurant (reg :5 trn: 418774 guest [protected]
Sharon and David Fletcher

Desired outcome: Money return on items not given

Read full review of Culver's
Hide full review
ComplaintsBoard
M
8:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Culver's Food was sub standard

11/20/2021 5:44pm culvers of Falcon Colorado
Transaction # 1287475
The two tenderloin meals were terrible tough tenderloin meat on both sandwiches.
And both orders of onion rings were burnt.
Would like money refunded on both tenderloin meals.
We would have returned to the culvers but did not want to waste more time and more gas.
We paid over $45.00 for the order and was very disappointed and upset.

Desired outcome: Money refunded

Read full review of Culver's
View 0 more photos
Hide full review
ComplaintsBoard
B
7:17 pm EST

Culver's Store wouldn’t give me a refund on food I didn’t receive

I placed and order yesterday 11/15/21 online in Auburn Alabama, somehow my order wasn't placed at my local Culver's, it was placed at Auburn Indiana ! I went inside my local Culver's to see if they could somehow help, and they didn't at all, I was told I would have to call the store the order was placed at, so I did that and I let them know what happen, obviously I couldn't get my order since I'm in Alabama and they are in Indiana, so I asked how I could go about getting my money back and they were absolutely no help, even the manager ! Kept putting me on hold and gave me absolutely no information on what I needed to do, the store manager even laughed and thought it was funny ! So now I have paid for food I didn't get and can't get ! And I just want to know how to get my money back, and it seems like nobody knows how to help me at all! It's crazy to me out of all the employees I spoke with including the manager nobody could help or give me Any information on what I need to do, I think the managers and staff may need better training on how to deal with certain situations, you definitely shouldn't sit on the phone and laugh about me not being able to get my order or my money back and tell me you can't help me … this was my first time trying this restaurant (or trying to anyway) and I don't think I'll try again ! I would just like to know how I can get my money back ?!

Desired outcome: I would like my money back !

Read full review of Culver's
View 0 more photos
Hide full review
ComplaintsBoard
C
6:43 pm EST

Culver's Buffalo chicken tenders

You guys need to add back the buffalo chicken tenders they are my favorite thing ever and I love them so please add them back to the menu. I think that you needs to add back the buffalo chicken tenders because the regular ones don't have enough flavor and I like spice so you guys need to add them back to my he menu so thay I can have a more flavor filled and better meal. If you do add them back it would make me very happy thank you for your time.

Read full review of Culver's
Hide full review
ComplaintsBoard
P
9:17 pm EDT

Culver's Nasty, repulsive disgusting unsanitary grilled cheese

My friend and I decided to go to the local culvurs after being already having a rough service by the movie theater. When we finally got our food, a repulsive chemical smell was filling the restaurant from my friend's grilled cheese. She tasted it and it tasted like chemicals, so did her fries. Let it be noted that the bag was set next to the food as we were indoor eating, not like the usual package. After, we looked closer, and there was a small fragile white hair IN HER SANDWHICH. Please give an explanation but don't close down because our town is small and boring.

Read full review of Culver's
Hide full review
ComplaintsBoard
N
4:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing concerning the meal I received on 10/31/2021 at the W washing ctr rd. Fort wayne In location. Our food was cold and made my husband sick. We had to wait for about 20 minutes and our hamburgers were cold, the french fries was cold. Culver's #476, 1425 W washington Center Rd. fort wayne Indiana. Guest #70 at 4:14:10 in the afternoon.

View 0 more photos
Read full review of Culver's
ComplaintsBoard
D
9:33 pm EDT

Culver's Food quality

I went to the cape location Culver's since we wanted to try something new. We live over an hour away so we made a special trip just to try it out because we heard from a few people they were good. I ordered two burgers, two large fries, two large drinks, and an ice cream.My burger patty was still raw and I didn't notice until I was halfway through eating it I was almost sick. I love over an hour away from this Culver's so I couldn't return it. This is nasty and I have the pictures to prove.

Read full review of Culver's
View 0 more photos
Hide full review
ComplaintsBoard
J
1:42 pm EDT

Culver's Service

CULVER'S OF RACINE, WI - S SYLVANIA AVE
722 South Sylvania Ave, Sturtevant, WI 53177
722 South Sylvania Ave
[protected]
Order # [protected]
(Note: You do not need this number to pickup)
Guest Name: Jackie Jensen
Guest Email: jacqueline.[protected]@johnsonfit.com
Guest Contact Number: [protected]
Payment Method: Credit Card Mastercard x-7543
ORDER FOR CURDSIDE
Order ready at 12:00 PM, TODAY (FRIDAY, 10/15/2021)
I sat in the parking lot for 20 minutes. I get a half hour lunch. The Drive through received their food like nothing was wrong.

Desired outcome: Refund

Read full review of Culver's
Hide full review
ComplaintsBoard
B
10:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made an order on 10/13 9:00 pm through drive thru. I paid for a deluxe basket and got a cheeseburger with mayo… this isn't the first time they have messed up/ missed something. Replacement meal for next time? The line took forever to get through for me to get the wrong thing.

View 0 more photos
Read full review of Culver's
ComplaintsBoard
K
7:55 pm EDT

Culver's Disgusting food

Drive thru at fort walton beach fl, 206 Green acres rd. Was served some of the grossest, unacceptable, excuse for a hamburger I've ever seen. The order was completely inaccurate and I would have been ashamed to serve that slop to my dog. Went back to complain about my order three girls behind the counter just giggled and smirked at me. This was not the first order I had issue with but was the last.

Read full review of Culver's
Hide full review

About Culver's

Screenshot Culver's
Culver's is a fast-food chain that has been serving delicious food to customers for over 35 years. The company was founded in 1984 in Sauk City, Wisconsin, by Craig and Lea Culver, and has since expanded to over 700 locations across the United States. Culver's is known for its signature ButterBurgers, frozen custard, and cheese curds, which are made with high-quality ingredients and cooked to perfection.

One of the things that sets Culver's apart from other fast-food chains is its commitment to using fresh, never frozen beef in its ButterBurgers. This ensures that every burger is juicy, flavorful, and cooked to order. Additionally, Culver's uses only the finest Wisconsin cheese in its dishes, which gives them a unique and delicious flavor.

Another standout feature of Culver's is its frozen custard, which is made fresh throughout the day in small batches. The custard is incredibly creamy and rich, and comes in a variety of flavors, including vanilla, chocolate, and seasonal flavors like pumpkin and peppermint.

Culver's also offers a wide range of other menu items, including chicken sandwiches, fish sandwiches, salads, and sides like onion rings and fries. All of the food is made to order, ensuring that it is fresh and hot when it arrives at the customer's table.

In addition to its delicious food, Culver's is also known for its friendly and welcoming atmosphere. The company prides itself on providing excellent customer service, and its staff members are always happy to help customers with any questions or concerns they may have.

Overall, Culver's is a fantastic fast-food chain that offers delicious food, high-quality ingredients, and excellent customer service. Whether you're in the mood for a ButterBurger, some cheese curds, or a scoop of frozen custard, Culver's is the perfect place to satisfy your cravings.

Overview of Culver's complaint handling

Culver's reviews first appeared on Complaints Board on Apr 21, 2009. The latest review I screamed! was posted on May 1, 2024. The latest complaint no water was resolved on Jun 11, 2011. Culver's has an average consumer rating of 1 stars from 283 reviews. Culver's has resolved 6 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.4
3 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Culver's contacts

  2. Culver's phone numbers
    833 224 7670
    833 224 7670
    Click up if you have successfully reached Culver's by calling 833 224 7670 phone number 22 22 users reported that they have successfully reached Culver's by calling 833 224 7670 phone number Click down if you have UNsuccessfully reached Culver's by calling 833 224 7670 phone number 227 227 users reported that they have UNsuccessfully reached Culver's by calling 833 224 7670 phone number
    Guest Relations
    +1 (608) 643-7980
    +1 (608) 643-7980
    Click up if you have successfully reached Culver's by calling +1 (608) 643-7980 phone number 2 2 users reported that they have successfully reached Culver's by calling +1 (608) 643-7980 phone number Click down if you have UNsuccessfully reached Culver's by calling +1 (608) 643-7980 phone number 0 0 users reported that they have UNsuccessfully reached Culver's by calling +1 (608) 643-7980 phone number
    100%
    Confidence score
    Support Center Phone
    +1 (608) 643-5463
    +1 (608) 643-5463
    Click up if you have successfully reached Culver's by calling +1 (608) 643-5463 phone number 0 0 users reported that they have successfully reached Culver's by calling +1 (608) 643-5463 phone number Click down if you have UNsuccessfully reached Culver's by calling +1 (608) 643-5463 phone number 0 0 users reported that they have UNsuccessfully reached Culver's by calling +1 (608) 643-5463 phone number
    Food Court
    More phone numbers
  3. Culver's emails
  4. Culver's address
    1240 Water Street, Prairie Du Sac, Wisconsin, 53578, United States
  5. Culver's social media
Culver's Category
Culver's is related to the Restaurants and Dining category.

Most discussed Culver's complaints

bad service
7
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.