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CB Colleges and Universities Cultural Care Au Pair
Cultural Care Au Pair

Cultural Care Au Pair review: From strong advocates to deeply disappointed

J
Author of the review
11:37 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our Experience with Cultural Care: From Strong Advocates to Deeply Disappointed

For many years, our family was a strong advocate for Cultural Care and the au pair program as a whole. We encouraged numerous families to join. We defended the value of cultural exchange. We believed in the mission.

We welcomed multiple au pairs into our home, including several who came from difficult family situations. We invested deeply in helping each of them succeed. Some stayed with us for shorter periods, others longer. We helped them travel, experience the United States, grow personally, and accomplish their goals. We often brought our au pairs on family trips and truly considered them part of our family.
We loved turning negative au pair experiences into positive ones.

Over multiple years, we built what we believed was a strong, trusting relationship with Cultural Care.
Because of that history, it took overwhelming evidence of neglect and structural failures in the system for us to reach the point of writing this review and strongly discouraging families from using this program.
Unfortunately, the final chapter of our experience with Cultural Care was deeply troubling.

We were matched with two consecutive au pairs who both turned out to be completely inappropriate for childcare. In both cases, there was strong evidence of lying, deceit, misinformation, and lack of transparency during the matching process. In both cases, our children were placed in unsafe situations—situations that we are still working to emotionally and practically unravel months later.

The examples below are meant to illustrate and give color to our experience, but they only scratch the surface of the broader issues we encountered.

The first au pair caused significant emotional harm to our children. She was consistently rude and disregarded our family’s boundaries about what was appropriate to discuss with young children. She repeatedly exposed them to frightening topics such as war, emergencies, and missing children alerts. She regularly told our well-behaved, kind, gifted children—who eat well, perform well in school, and are deeply loved—that they were “bad.”

Over time, they began to believe her.

Our children would lock themselves in the bathroom crying just to get away from her.

Watching your children lose confidence and feel unsafe in their own home is heartbreaking. No family should ever experience that.

The second au pair was even more concerning.
We were told she had strong driving experience and had been driving daily for years. This turned out to be completely false. She did not know how to turn on a car or put gas in it. We later learned she had been with multiple families within the Cultural Care system—yet we were only told about one. If proper screening and transparency existed, this would have been identified long before she was placed with us.
More troubling than her lack of skills was her extremely poor judgment.

There were multiple unsafe incidents that culminated in her abandoning our child in the middle of a city. We received messages from neighbors asking why our young child was running alone across a busy street.
No parent should ever get that text.

We immediately reported everything to Cultural Care and provided documentation. We made it very clear that we did not believe this individual should be rematched or placed in charge of children again.
Despite this, she was placed with another family.

That was the moment we fully lost trust.

Cultural Care had clear evidence of dangerous behavior and chose to prioritize continuing placements over protecting children. Rather than being transparent, they minimized concerns, withheld information, and in some cases appeared to misrepresent the truth in order to keep the system moving.

This is not just a failure of individuals. It is a failure of structure, accountability, and values.

We were once proud ambassadors for this program. We defended it. We promoted it. We trusted it.

Today, we cannot.

When an organization consistently places families in harm’s way, ignores documented safety concerns, and continues to rematch problematic au pairs, that is not cultural exchange—it is negligence.
Our greatest disappointment is not just in what happened, but in how it was handled.

Children’s safety should never be secondary to profit, placement numbers, or reputation management.
We are sharing our story so other families can make informed decisions.

We entered this program with open hearts, good intentions, and years of loyalty.
We are leaving it with deep regret.

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  3. Cultural Care Au Pair emails
  4. Cultural Care Au Pair address
    26 Wilbraham Road, Fallowfield, Manchester, M146JX, United Kingdom
  5. Cultural Care Au Pair social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 03, 2026
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Cultural Care Au Pair Category
Cultural Care Au Pair is ranked 49 among 199 companies in the Colleges and Universities category
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