Crunch Gymequipment not working

at the crunch location in Valrico Florida(Bloomingdale) you have 19 TV's to watch while you are working out.2 of them are missing 3 have no sound and now 3 of them have what you call Crunch TV. this means there 10 left for members to use. these TV's have not worked right in many months. the Sauna in the men's locker room several times a week is not turned on or shuts off for whatever reason. when you have to go to the front desk to have it turned on if you want to use it you have to wait for it heat up which is a waste of time. there are equipment that hasn't worked right in a long time. there is one person who works the front desk named Gus. he always greets you when you come into the gym and if you report something wrong to him he goes right a way to check it out. this is the only person at the front desk that does this the rest of them are too busy talking to each other or having a personal phone call to even greet you. I have been a member for maybe 2 years and besides Gus and a lady named Debbie who cleans no other employee has taken the time to even say Hello. I work out 2 times for a total of 5-6 hours I have 68 pounds gone from 48 inch waist to a 36 on my own. the point I am trying to make is i do not know how many trainers you have but never have any of them even try to give advice or help. the only reason i have not found a different gym to work out at is location your gym is less than 5 minutes from my house. I have lost count how many general managers you have had since I joined the gym but none them have proven to be effective or able to do their job. the current GM Jeff is all smiles but when you report something wrong to him it is like talking to a brick wall NOTHING is done. you debit my credit card every month i come twice a day to work out I don't cause any trouble all I am asking is get the TV fit the audio plug-ins so when you plug in your headset you can get sound and please turn on the Sauna everyday. I do not think I am asking too much.as I sad you debit my credit card every month please give me what I pay for Thank You for your timr Adrian Morris

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