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Crackle Complaints Summary

1 Resolved
41 Unresolved
Our verdict: If considering services from Crackle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Crackle complaints 42

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M
6:13 pm EDT

Crackle movie stops after a commercial break and goes right back to the beginning or resets the app entirely

Movie stops after a commercial break and goes right back to the beginning or resets the app entirely . We have found that what we have to do is fast forward through the commercial breaks which means pausing the movie every once in a while to see where it's at and then when the commercial stars to commend you fast-forward over where the commercial was going to play then a commercial plays in the movie resumes otherwise it doesn't work at all. There is a great amount of commercials which is to be expected but it does seem to be a bit too many. But the thing that's the most frustrating for me is that it reverts back to the very beginning of the movie and sometimes cancels out of the app altogether after a commercial break. So now it's pause look and fast-forward the movie it has to be well worth my while I'd rather watch Hulu which has commercials but nothing to the ridiculous extent that this one is.

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thelma tones
, US
Aug 11, 2018 8:50 pm EDT

why do the movies stop and go while playing. it is frustrating and not worth sitting through a movie which normally would be an hour and a half and is now 2 hours because of all the stops.

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J
12:58 pm EDT
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Crackle delta united

making this company specific it isn't it's all of it. so many commercials so long so many obnoxious repeats I cannot sit through anything
you may run commercials to keep it free, but you will lose viewers
I'd rather pay modest fee & not watch commercials or at least keep it reasonable so shows are not unwatchable
Season 1 of start up not available?

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R
8:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crackle freezing

Lately the movies freeze and stay frozen. Its annoying and maddening. Plus the fact that one has to put up with the same over and over and over commercials..
It would seem to me that if Crackle wants more viewership, it would care about the problems that its viewers encounter and fix those annoying problems. The commercials help subsidize the channel Crackle and in return the commercials get their advertisments across to the consumers.
And why doesn' t Crackle update movies, its not like we are asking for a lot.

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T
10:54 am EDT

Crackle annoying automatic promos

I am sick of that automatic promo when I get to the Crackle channel on the Roku- you know the one, with that annoying fanboy going on and on about how great Milo Ventimilia is. I just want to search for something to watch on this channel and don't need to hear his promo. Of course there's no way under "options" to disable this? I won't be on here for long.

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Toggle Promo Activist
, US
Nov 07, 2018 9:12 pm EST

Yes, yes a thousand times yes. We should be able to disable this.
The commercials are getting a little out of hand but this is the worst. Every time I turn to Crackle I hit mute until I start my program.

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J
12:03 pm EDT

Crackle service

Snatch... I love crackle it's a great place to watch shows I've been watching snatch now for some reason I cannot watch the last four episodes downloads all commercials everything then it stops at the episode download I've tried to reinstall I've tried updates I've tried other roku's same thing happens please fix love the show love your website but this has been going on for 3 days now please

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Z
3:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Crackle will not resume free first commercial break

This is the second time I have installed the cracks app... It will not resume playing either TV shows or movies after the first commercial break... I went through the trouble shooting ad reset my data storage, however that did not fix problems... After first commercial break a pop up screen says that there are errors in selection, but if I pick another show the same thing happens after first commercial break...

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B
11:00 am EST

Crackle unable to view the videos of comedians in cars posted on this site

I have been able to watch Comedians in Cars until a month ago. I would open up an email with a single shot on it and the screen would go blank. I went to my bookmark for Crackle and I could no longer view any of the videos. I notified your company and they sent me an email asking questions; my Adobe Flash player is 23, I have the latest upgrade to Safari and I have fast speed internet. Yet, I still was not able to view “Cars.”
I let your technical support team know without response. I then sent a complaint yesterday. When I check “Cars” again later in the day, I could view the videos. Today, I opened an email from you with a single shot on it and it could not be viewed nor could anything on the “Cars” site.

Fix this please

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A
5:32 am EDT

Crackle way too many commercials!!

I loved Crackle and used it a lot in the past, but now there's too many commercials. It is absolutely impossible to watch anything, because of endless commercials! I thought there was something wrong with my PC, maybe virus or something like that, but then I went online and found all the reviews. Terrible. I have no idea what are they thinking!
They lost so many users and keep loosing them.

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T
5:04 am EST

Crackle endless commercials!

Crackle is the worst website to watch anything! The content they have is actually good but the commercials are so intrusive and relentlessly repetitive that the viewing experience is a real nightmare! It is impossible to watch anything, because every 5 minutes there is a commercial. I tried to watch a movie, but every 5 minutes, over and over again there was the same commercial. The last one was 4 minutes long! I gave up in disgust and uninstalled this horrible app. I think the only purpose of this app is to show endless commercials. There are much better services to see your favorite movies. Don't use Crackle, it is a complete waste of time.

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EPK
Orlando, US
May 29, 2016 2:00 pm EDT

Every 5 minutes is about 8 ads. And sometimes the LG G5 ad just repeats and repeats and repeats, you have to get out of the movie and you cant resume. Always have to start over. Sheer stupidity

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PO'ed
, US
Apr 30, 2016 5:15 pm EDT

With commercials every 5 minutes, Crackle has become excruciatingly painful to watch. Don't waste your time with it. It is terrible!

ComplaintsBoard
S
9:08 am EST

Crackle don't waste your time

This website is ridiculous! It is impossible to watch anything on this site, because of endless commercial breaks. I tried to watch a movie, but every 10 minutes it was interrupted by a commercial! And every commercial lasted for about 5-7 minutes. There's nothing wrong with commercials at the beginning and the end of the movie, but not every 10 minutes! I think the only purpose of this app is to show commercials. I was extremely mad and disgusted, so I just uninstalled this horrible app. Don't waste your time, because there are much better apps to see your favorite shows and movies.

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T
5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Crackle recently changed with background porn playing. This is absolutely disgusting when searching for content. They also ask a user to register with Facebook and then the user has no means of removing the personal information they have collected. The de-activate link does not show and thus not work either. Thus a few RED Flags to not use Crackle.

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N
9:58 am EDT

Crackle all movies are paid

My friend advised me to watch movies through the website www.crackle.com. I was really disappointed in it, ‘coz it was mentioned that it was for free, but almost all movies were paid. The registration was for free, but they asked to provide card number. This website is scamming, so please stay away from them. This website really rips customers off, so please don’t deal with them.

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Phyllis Gingerich
Middletown, US
Apr 25, 2023 12:22 am EDT

6: PM , I was trying to watch a movie and every time It would stop and say disconnection lost try again, then it would start up again and 5 minutes later it would do it again , it’s very annoying and frustrating, can you please help me ! I sure hope you can find out what the problem is and fix it please

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DLorie Herberg
, US
Apr 19, 2023 11:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can't watch remainder of movie 3:20 pm, April 11, 2023 on my android TV

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John Teuthorn
, US
Mar 04, 2023 9:26 am EST

Can never watch a complete movie. Alway comes up with Uh-oh, something went wrong. Have never completed any movie

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GINA1958
Orlando, US
Jun 19, 2019 4:56 am EDT

I'll be watching a movie and about 1/2 way through it just stops running and I find that I'm back at the Roku Main Screen. So you don't have a "Resume" - have to start all over again and you don't allow for fast forward. What a waste of time

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Absolite
, US
Nov 04, 2010 6:36 pm EDT

All I can say about this site, is that it has a good interface. Navigation is very easy. Too bad nothing is available there. There is 1 (ONE!) show listed in the show guide of this site, and it is, like Trenches, that I went there to see, unavailable.

ComplaintsBoard
V
9:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Crackle adult ads (r-rated) during pg films

While watching a PG movie with kids, every 7-8 minute, there is an ad. Right before the ad, NBC airs an ad for Hanibal, showing a person preparing / cooking a human leg. R-rated. Scared the kids to death.
In what world is this allowed ? Who thought it was a good idea to show an ad for an R-rated tv-series during PG showings ?

I strongly recommend staying away from Crackle.

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Siljane
, US
Oct 01, 2012 9:03 am EDT

Freezes up too easily and too often. Every time I have to refresh, restarts the commercials. and then freezes up again. pain. in. the. butt. Sad that Sony can't do better.

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K
2:03 pm EST

Crackle I give this site 100,000 thumbs down

I canceled cable tv because of too many advertisements and not enough choice on what they play and also they repeat the shows so often and mostly play old movies. I tried crackle.com and lo' and behold...advertisement forced on us every 7 or so minutes and they do not even break into the show a reasonable manner. It's downright offensive and angering to suddenly have the show stop. I muted the tv every time but still it's horrible. I have tried to remove my account but apparently they only allow deactivating the account. Apparently they will keep your info indefinitely, forever...whatever. :( I am highly disgusted with this site and will stick with sites like netflix and hulu. It's not only crackle that is keeping the info of the accounts but 3rd party unknown and untrusted companies are as well. I give this site 100, 000 thumbs down.

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dragoneater199
, US
Oct 23, 2015 5:25 pm EDT

All you need is AdBlock and it, s free on Google as a App.It stops all those adds from ever showing up again.Works on all sites as well.Hope this helps.

ComplaintsBoard
A
10:50 am EST

Crackle the movie app does not work properly

The movie app does not work properly. the first 20 min of the movies works fine, then the advertising begins and goes into a continuous loop mode repeating ads over and over.

so you watch the first 20 min of the video then its locked up in ads.

I agree with most, this is a waste of time. [protected].

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A
10:04 am EST

Crackle frequent, repetitive commercials + lousy selection

When I first got my Roku I checked out Crackle and wasn't exactly impressed, but there were 4 or 5 TV shows and a handful of movies that were OK. I decided to go with it because it's free. I wasn't thrilled by the frequent Skittles commercials (they seem to be Crackle's primary advertiser), but I was impressed by the picture quality. Then in October they pulled almost all the content I liked. Now their TV content seems to be mostly Anime, which i do NOT like.. Frequent, repetitive commercials + lousy selection = no Crackle in my Roku channel lineup. Sony can do better.

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The Ogre
Shrekville, US
Nov 27, 2012 9:07 am EST

I understand not liking commercials, but its a free site you are going to get commercials. As far as the selction, I have had Crackle for a couple of years and yes there are anime shows but there are also plenty of regular shows. I dont think the selection has dwindled since I have been using it.

ComplaintsBoard
R
9:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Too many of the same commercials and too many commercials. They don't update the playlist often enough, too many (crappy) foreign films either poorly dubbed and or no sub-titling. This is speaking from the Crackle Xbox experience. Today they started showing a beer commercial. Beer commercials being aired on the Xbox 360 where the majority of users are under...

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L
5:48 am EDT

Crackle stay away from this site

Seemed okay at first, I would still rank NetFlix, RedBox, other sources of movies much higher. Ads are annoying. Sony owns this, why ads? Out of the blue, I am getting "Service cannot be accessed at this time because server replied invalid information" errors. This makes no sense and there appears to be nothing I can do about. Another wasted app on my POS Sony BlueRay Player (BTW, definitely check out the LG BlueRay - don't go with Sony).

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Draugr Hessler
, US
May 01, 2019 7:20 pm EDT

Crackle TV constantly stops playing and displays the message "Unable to Continue Now. Please Try Again Later." My Internet vitals are 44.9MPS/10.5MPS. Netflix runs on the laptops and Samsung TV simultaneously with absolutely no issues. About every six months, for 9 years I try again using Crackle but it is always the same. I have gone online and registered. I have deleted Crackle then reinstalled it. I have paused movies in the beginning and waited for 10 too 15 minutes thinking that Crackle may need a little time to download. I have tried "Activating A Device" online but I cannot get Crackle to generate an activation code. Crackle does two things. It either will not start at all and displays the message "Unable to Play at This Time, Please Try Again Later" or it will begin playing a movie and after 5 or so minutes stop playing and again displaying the same message. When restarting the movie Crackle will either resume playing and crash again after a few seconds or it starts at the beginning of the movie and then crashes again at the same point as before. I really wanted to give Crackle a try but if it won't work as is a constant source of irritation why bother. I hope that a workable solution and not some B/S "We're sorry. Try unplugging bla, bla, bla."

SonyListens
SonyListens
Fort Myers, US
Oct 23, 2012 1:52 pm EDT

Hi Loboriqe,

I’m Pat Kennedy with Sony Support USA.

Some helpful information, including How To & Troubleshooting, Videos & Tutorials and News & Alerts, may be found at Sony's eSupport website @ http://esupport.sony.com/

If you are unsuccessful in locating a solution there, please call our priority service # @ [protected] Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

Thank you !

ComplaintsBoard
G
5:29 am EDT

Crackle I have tried to watch movies and tv shows on crackle and it is so bad

I have tried to watch movies and tv shows on crackle and it is so bad. I continue to try to use and and the video drops while the audio continues to play. The movie or show will start over or just stop. I have even had to delete the app and put it back on as it will just get stuck on a black screen and not do anything. The commercials that play so often always work PERFECT! So what can I say It took me 2 hours to watch a 30 min episode of Bewitched.

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H
10:54 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Crackle doesn't have the best selection of movies, but there are enough that I WOULD use the service IF it weren't for the incessant commercials. I understand services like Crackle make money off advertisements, but don't the Crackle executives read reviews of their site? The commercials are so frequent that the viewing experience is ruined--which means I'd...

Read full review of Crackle and 38 comments
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