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Crackle Complaints Summary

1 Resolved
41 Unresolved
Our verdict: If considering services from Crackle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Crackle complaints 42

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ComplaintsBoard
V
9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crackle commercial frequency/bad placement

While I completely understand the need for advertisement to keep the service free to the public, you HAVE to do better with the placement and the frequency. You can't cut the middle of a dialogue in a TV show, you can't cut to commercial every 7-8 minutes. Without viewers, you have no use/need for the platform at all. Constant ill-timed interruptions have already lost you tens of thousands of viewers based on the online reviews/complaints I've seen in the last few minutes. Shoot for the intended timed breaks the networks used, every 15 minutes. Run your 4 commercials in a row, and get back to the show.

Desired outcome: Shoot for the intended timed breaks the networks used, every 15 minutes. Run your 4 commercials in a row, and get back to the show.

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M
1:39 pm EST

Crackle Too many of the same ads, over & over & over...

The plain & simple reason I shall STOP using Crapple... sorry - Crackle.

TOO MANY OF THE SAME ADS, OVER & OVER & OVER...

I am an "Old-fart" in my 70s, and over my lifetime, I really have learned a little bit regarding having some PATIENCE. And seriously, I could care less about placing a few ads say every fifteen to twenty minutes, but EVERY seven to eight is just too [protected]@mn much for me to put up with anymore! I used to sort of be okay with using the mute button on the keyboard, and even looked forward to the FOUR ADS sets which afforded me the opportunity to jump up and use the bathroom, but ... NOPE ... not anymore.

Until you provide us with a NO ADS paid version_ GOOD-BYE CRACKLE!

I'm out. PEACE!

Michel J. Gaudet

Desired outcome: Give us a PAID option, with NO commercials or ads.

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S
4:04 pm EST

Crackle Crackle TV app

I watched, or tried to watch, a series on TV on the crackle app today. It was absolutely the worst TV experience ever! It kept freezing up and I’d have to start the show over and then fast forward to the place. I was like three or four or five times during an hour show, and it didn’t matter which episode I was watching it did the same thing. And so many commercials in the same commercials over and over! I watch other apps on TV without this issue! Crackle really needs to get it together! As much as I wanted to see this show, I will never watch it again on crackle! Julia Doty, Laurel, Mississippi

Desired outcome: Fix your issues

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Is Crackle legit?

Our verdict: Complaints Board's thorough examination reveals Crackle as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Crackle stands out for its commitment to quality and security. Clients considering Crackle should delve into its customer service record to gauge compatibility with their expectations.

Crackle earns 91% level of Trustworthiness

Perfect Trust Endorsement: Crackle achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Crackle has claimed the domain name for crackle.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Crackle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Crackle website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Crackle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Crackle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Crackle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Crackle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Crackle. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
9:58 pm EDT

Crackle Crackle movies

I love Cracker, I love that it's free,so many great movies but the movies continue to freeze. I have to keep going back and resume. That can be distracting and irritating. I don't want to uninstall the app and I'm hoping someone can get the bugs worked out. I would really appreciate it if this issue can be looked into. Can that be fixed?

Sincerely, Mrs Vickie Owens

Desired outcome: Fix the freezing issue

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D
D
Dsrsofca
Farmington, ZA
Oct 30, 2022 11:57 am EDT

I had the same problem. I got tired if waiting for Sony to fix it.

I used the app on my tablet, casted it to my TV, no freezing. It had commercials ( Not many ) but it never froze.

ComplaintsBoard
S
2:02 pm EDT

Crackle Ads

5-05-22, all day, every day. _esus! What the frick. There are so many commercials and the same commercials over and over. I will NEVER use anything advertised on Crackle unless my life depends on it. Don't advertisers understand you make people HATE PRODUCTS THEY NEVER EVEN TRIED! These are the most obnoxious, horrible commercials I've seen ANYWHERE. Then you play the same ones back to back, over and over.

I saw a flashed message that you can stop a commercial like on YouTube but it went away so fast I couldn't read how to do so. I can't get an answer online either. Oh somebody do something.

Desired outcome: Option to shut off a commercial with clear button to use to do so.

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Wayne P Dupre
, US
Jan 14, 2023 6:35 pm EST

I have read many of the comments and I am having the same trouble. I dont understand how someone could put out a product like this. It is crap. The only reason I am putting up with this crap is because there is a program that I cannot watch any other way. As soon as Im dont its bye bye Crapple.

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Joseph Tousignant
, US
Nov 29, 2022 10:48 pm EST

I got through my first 10 minutes of a Crackle movie "She's Too Young", and after several commercials in the beginning the next one was "1 of 5", with like all of them no cut-off button that I could see. I'll never go back to this [censored] site, and I BET I'm not alone. The management is nuts to do this and piss off all their viewers, and anyone who stays here and puts up with this crap are [censored]s.

ComplaintsBoard
K
8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Crackle Commercials june 15 2012 here we are 2022

H

Hipone of US

Jun 15, 2012

Review updated: Nov 13, 2021

Featured review

Crackle doesn't have the best selection of movies, but there are enough that I WOULD use the service IF it weren't for the incessant commercials. I understand services like Crackle make money off advertisements, but don't the Crackle executives read reviews of their site? The commercials are so frequent that the viewing experience is ruined--which means I'd rather NOT watch a movie than be rudely jarred out of entertainment-mode with garish, tacky, too-frequent commercials. Business people remark often that time is money. If they believe this, then they insult us by wasting our valuable time with commercial-overload. Better to pay for a movie, enjoy the 80 minutes, and get to bed, than sit through the insulting gibberish the ad companies try to push down my throat. And the irony is whatever product I DO happen to catch from an intrusive ad, I have such a negative feeling about I'm SURE not to buy it. Enough ads!

Desired outcome: SUE LAWSUIT FRAUD FCC

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F
11:21 pm EST

Crackle Crackle shows frequent pro-black racial ads

People need to join together to target Crackle and other media streaming companies for showing frequent pro-black programming. They are clearly showing a pro-black political agenda. And we all know how evil they would act if we did the opposite and showed pro-white programming. Its time for this stuff to stop once and for all.

I am seeing this problem with the majority of streaming services. Amazon Prime, Roku, Pluto, Crackle, Tubi, Netflix. Just to name a few. It obviously appears to be intentional. Do they think we won't do something about it? I am black and it makes me look bad. Because I do not agree with what they are doing.

Desired outcome: Get media streaming companies to stop showing pro-black ads and other programming or shut them down.

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Update by frosty devon
Feb 27, 2022 11:23 pm EST

I encourage people to copy their content and post elsewhere. Bankrupt the streaming companies. We do not need nor want them anyway. They are nothing more than racial institutions.

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J
8:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Crackle Commercials

There are way too many commercials plus I get done with a commercial break and back to the show and then have to turn off to go do something else but when I come back, instant commercials right off the bat. I would GLADLY PAY for an ad free version, otherwise I will quit watching all together. Not even network TV has this many commercials per show. Sad. - Jake

Desired outcome: a LOT less commercials or offer a PAID commercial free option

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3:28 pm EDT

Crackle Your Programming

This will be my second email to your company. You have the Naked Archaeologist season 3 listed as one of your programs, you DO NOT have that season. Next, I tried calling your customer service number today and the line is constantly busy.

Horrible customer service!

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T
8:27 pm EDT

Crackle video streaming app

Crackle was once a solid alternative to premium streaming services such as netflix and hulu... Hundreds of movies and tv shows at your fingertips, all for free (as long as you didnt mind watching a few ads).
Now, in 2020, at a time when they're are tons of comparable free streaming services to compete with, crackle has lost it's initial luster.
While all free streaming services tend to interrupt your movie/show with the occasional ad, that isn't good enough for crackle. They feel it necessary to bombard you with ads through the entire movie/show.
About every 5-10 minutes you are forced to sit through 4 or 5 ads... Or maybe one ad, which is looped 3 or 4 times. It's enough to drive a person insane!
Now some of you are going to say,
"it's a free app! Are you really complaining?" yes, I am. Because with so many free video apps to choose from, there are really only 2 things that matter when choosing which to apps to support and which to leave in the dust.
1.) content. Crackle has that, but so do many other free apps.
2.) ad frequency. If crackle was the only kid on the block, then I might be willing to spend 3 hours watching a 2 hour movie because crackle forced me to watch an hour of ads.
But guess what? I don't have to.
Because crackle isn't the only kid on the block on anymore.
They'res lots of new kids in the neighborhood, and more are moving in every day.
Here are are my top 3 free tv show/movie apps that smash crackle...
1.) tubi tv: best free app period.
Twice the content of crackle, half the ads. Also i've noticed that if the movie i'm watching is am older one, I may only see 2 or 3 ads the entire movie. I've even watched a movie or two without a single ad.
Need I say more?
2.) pluto tv: while pluto doesn't have quite the amount of content as tubi, it has about as much as crackle, but again, with half the ads.
Another feature of pluto tv that keeps me coming back is the live tv feature, which features a wide variety of channels which stream various content 24/7.
There are even entire channels devoted to one particular show, such as baywatch, dog the bounty hunter, and tosh.0 to name a few (lol). When i'm not sure what I wanna watch, I channel surf on tubi.
3.) roku channel: this app is great because it has both free and premium content to choose from. And, again... Nowhere near as many ads as crackle.

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C
9:55 pm EST

Crackle crackle movie streaming.

Crackle is absolutely worthless!"

The library of movies seems really appealing, until you watch a movie that is bombarded with far too many advertisements. It will take you 2 1/2 hours just to watch an hour and a half movie. From the beginning to the end of the movie, every five minuets or less, you will have to sit through 2 minuets of advertisements. This site really is so not worth it, the constant ad interruptions makes any good movie horrible to watch, not to mention the constant glitching and poor HQ. Spear yourselves the aggravation, do not engage with this very time consuming and troublesome movie site, it sucks beyond any words could ever describe. I am deleting my account A.S.A.P! If I could give this movie site a zero rating, I would have!

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Cuco H
, US
Jan 15, 2020 3:35 pm EST

try and fast forward to where you left off and still forced to watch the same stupid commercials i'm boycotting pepsi because of crackle...crackles ads make me not want to shop where you advertise...your commercials and ads ruin crackle and it's ad sponceres...

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Cuco H
, US
Jan 15, 2020 3:31 pm EST

i don't mind the free service but at what cost to my time...
i just tried to watch young guns 2 and it took me 4 frisking hours for a movie that should only take 1:45 minutes youtube movies with ads has less than half the ads and they don't repeat every 5 minutes crackle has the right idea but the way they run it is complete [censored]! in my opinion...

ComplaintsBoard
B
8:28 am EDT

Crackle scam advertising

The ad tells you a one time of $1.00 fee to verify to your card, also if you live in the US, CANADA, you will never be charged. Once pitting in your card for verification then tells you after 5 days trial your card will be charged $29.00 a month. Now knowing this the really challenge starts when trying to cancel while being hung up on by the night shift to avoid the cancellation request.
Bad, deceptive night shift. Will be reporting to the Federal Trade Commission and the BBB FOR THESE ACTIONS. I had to cancel my card for the bad ACTIONS of Sony Crackle.
Used them in the past for several years and recommended them!😕😦😠 screen shot everything...

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A
11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crackle sheena

Hey I like crackle because it free and i'm just putting this in to tell yeah that sheena episodes are out of place. I started watching it and became confused with the episodes. After I look it up I found that the episodes were in the wrong order. Please fix this I like crackle. I never had this problem before so i'm not blaming crackle for the mistake I just want it fix.

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R
2:28 pm EDT

Crackle sony crackle ads repeat and repeat and repeat

Really. The same Smirnoff advertisement 3 times in a row. I don't drink. Why don't you ask me to sign up, ask me some questions and profile me. Only give ads that seem relative to the consumer.

The ads are too frequent. Run a silent add banner at the bottom of the screen instead.

The Crackle app user interface on Roku and Firestick isn't stable. Video plays in background. No recently watched selection. Seems like you hired the rejects that couldn't make it at Netflix.

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D
7:17 pm EDT

Crackle crackle tv

Crackle TV constantly stops playing and displays the message "Unable to Continue Now. Please Try Again Later." My Internet vitals are 44.9MPS/10.5MPS. Netflix runs on the laptops and Samsung TV simultaneously with absolutely no issues. About every six months, for 9 years I try again using Crackle but it is always the same. I have gone online and registered. I have deleted Crackle then reinstalled it. I have paused movies in the beginning and waited for 10 too 15 minutes thinking that Crackle may need a little time to download. I have tried "Activating A Device" online but I cannot get Crackle to generate an activation code. Crackle does two things. It either will not start at all and displays the message "Unable to Play at This Time, Please Try Again Later" or it will begin playing a movie and after 5 or so minutes stop playing and again displaying the same message. When restarting the movie Crackle will either resume playing and crash again after a few seconds or it starts at the beginning of the movie and then crashes again at the same point as before. I really wanted to give Crackle a try but if it won't work as is a constant source of irritation why bother. I hope that a workable solution and not some B/S "We're sorry. Try unplugging bla, bla, bla."

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R
7:31 pm EDT

Crackle decent program don't ruin it!

All you have to do is charge people for commercial free movies. I would pay. Up to $5 a month if you keep good movies coming in. And don't get content. I'm a paralyzed veteran and sit at home unless I'm at a doctors appointment, so I watch a lot of movies. I'm a member of every site out there and you guys have made changes for the better. Please don't stop there. Keep going!
God bless!
Sua Sponte!
RollTide0446

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P
2:24 am EDT

Crackle crackle "days of our lives"

The newest 5 episodes of days of our lives have skipped a heap of episodes, Sonny and Paul have gone from a hospital bed scene by Brady's side to an episode where they are suddenly stranded on an island? Also Chad and Gabby are kissing and getting it on? That's not what's happening in the TV series currently.

What's going on? Someone's stuffed up I think.

Episode 13081 isn't the next episode for this week?

I'd appreciate a reply.

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I
I AM Michelle King
, US
Mar 20, 2019 4:38 pm EDT

days of our lives is nothing but pornography showing two guys in bed is wrong . And to say being an illegal alien is NOT okay as of today i will NEVER watch it again I HOPE THEY CANCELL IT and I HAVE BEEN WATCHING IT SINCE 1985 I AM DONE

ComplaintsBoard
M
8:37 pm EST

Crackle crackle, com streaming video

I watched most of a movie and moved the "bar" to the end and now Have tried numerous times to log back on to watch another selection and cannot access your service! I gladly watch all of the numerous "adds" You want me as a subscriber or what!? I think I have made my complaint very clear, but your site indicated I must drag my complaint on for over 350 characters. Do you really care about input or is this a hoax to let us vent? The problem I am having is quite relevant to me participating. It seems as I recall that I had similar problems in the past and explains why I have not tried to use this service for quite a while. I have noted your sponsors and being as I am retired and have many friends who are, contacting your sponsors" en mass" could get some results from "Crackle." OR maybe you are not worth it. As to whether or not you respond to me directly will determine as to whether or not I EVER use your service again. Loyal ad watcher

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T
5:25 am EST

Crackle stop commercials

Please, stop your endless commercials or let people skip it somehow. Think it over.
Watch a 2-hour movie takes sometimes up to 4 hours. It's too much, do you understand?
I am aware that the more commercials you get the more opportunities we have to watch it for free. But please, don't lose your mind trying to get as much money as possible. It's not worth it.
And of course, I am done with this website, I know it will never stop.

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B
Billy willy
, US
Feb 25, 2019 10:52 pm EST

Quit griping they are not listening.

ComplaintsBoard
Y
1:40 am EST

Crackle relentless commercials

This website is full of commercials that repeat every 5-10 minutes and I must confess that it's very irritating.
Yes, the movies are free for watching, but it doesn't mean you have to make our life terrible only because we don't want to pay for commercials removal.
Just imagine how ridiculous it is: watching a simple movie will take you from 2, 5 to 3 hours instead of 1 hour and 30 minutes...

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