Cracker Barrel review: Wait time to pick up holiday meal

I ordered the Holiday Celebration Meal from the Long Hollow Pike, Goodlettsville TN three weeks before pick up date/ time of 12/24/17 12 pm. I arrived 12/24/17 and my receipt shows I paid at 11:33 am. I waited until 2:15 pm before I received my order. The food was prepacked and cold/frozen so obviously I was not waiting for bread to finish cooking as I was told. No explanation was provided to me when I asked the manager "Gabe" what had taken over 2 hours and 45 minutes for my order to ready. He was rude and dismissive. I am 60 years old, very patient and I do not behave in a rude manner and I do not do so during this ordeal. I would like a full refund of the cost of the Holiday Celebration meal. I can provide a copy of my receipt. This is my second email concerning this issue. It has been two weeks since my first complaint with no response. The food was delicious and the reheating instructions very clear. I cannot fathom why it took 2 hours and 45 minutes to pack up the
pre prepared food. I would very much appreciate a response and resolution to matter. If someone cannot solve this to my satisfaction I need the contact information for the next person up the chain of command in the customer
service department.
Thank you.
Debi Richardson
[protected]@hotmail.com
[protected]
203 Lucien Dr
Goodlettsville Tn 37072