Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Casual Dining Cracker Barrel Complaints #402-421
Cracker Barrel

Cracker Barrel review: Service / food

T
Author of the review
3:15 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

on Oct 19 2018 at 920 am three of us walked into the Springfield Illinois Cracker Barrel for breakfast. We were greeted and sat. The restaurant wasn't very busy and we ordered our food. We waited and waited the waitress didn't check on us, so we continued to wait finally after 35 minutes a manager walked by we flagged him down and asked to check on our order he quickly checked and said two cooks didn't show for work and it would be ready in a minute. Another ten minutes went by and we got our food I had to wipe brown oil off the side of my French toast plate and the food was extremely cold to the point the butter didn't melt on the French toast. To say the least it wasn't good we didn't send it back because it just wasn't worth waiting to recook and we had somewhere to be. The manager didn't come back to check on us however the waitress did but it was too late to complain I hope in the future the food gets better because I like the French toast if it's hot
Sincerely
Thomas Bradley

Cracker Barrel - Service / food - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Cracker Barrel reviews & complaints

Cracker Barrel - slow, bad food, poor staff 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - Sexism, racism & favoritism 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - employee 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - No breaks allowed 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - hours cut 4
Cracker Barrel - Pride Month 1
Cracker Barrel - See Below, please
Cracker Barrel - fish fry friday, sweet tea
Cracker Barrel - the food
Cracker Barrel - You never asked Me
View all Cracker Barrel reviews and complaints

  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
    Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number
    +1 (615) 443-9266
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number
    Senior Director Corporate Communications
    +1 (615) 443-9115
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number
    Media Contact
    +1 (615) 443-9589
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number
    Media Contact
    More phone numbers
  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
  7. View all Cracker Barrel contacts
Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

Most discussed Cracker Barrel complaints

slow, bad food, poor staff
6
(opinions to this review)
 Takeout christmas prime rib dinner
4
(opinions to this review)
 Service
1
(opinions to this review)
 Steak Dinner
1
(opinions to this review)
Cracker Barrel Alternatives
The Cheesecake Factory 273 reviews Olive Garden 1110 reviews Chevys Fresh Mex 8 reviews Johnny Carino's 40 reviews Bahama Breeze 38 reviews