Cracker Barrel review: Problem with server and general manager

I experienced a problem this past Saturday with a Server, James and the General Manager at the El Paso Store. This occurred around 5pm and the place was not that busy. Tried to order 3 chicken tenderloin sandwiches in which CB no longer serves them so we asked for the chicken tenderloin meals and to add 2 slices of sour dough bread. James the serves stated no problem but was over ridden by the GM so we asked to speak to her. She stated now but after my daughter explained

Her request, she stated ok this time only which was a little condescending. We have gone to Cracker Barrels in other States including this store and this has never been an issue, so why now? After all, we ordered the CT Meal, so what is the real issue? James the server was friendly up to that point but immediately changed his demeanor. He became apparently slow with our requests, such as ordering biscuits and forgot the butter, allowing the biscuits to get cold, chicken sandwiches arrive and we had to wait on the lettuce and the chicken got cold, had to ask for drink refills. Names on the bill is McPartland and Busby. We do not intend on returning to this store as it is not worth the hassle. NM is just down the road and the place is run better and the Staff are nicer and we can get CT sandwiches without question. [protected] jimmy.l.[protected]@gmail.com I wrote a comment this past Sunday with no reply, so I am readdressing my concern.