Covenant Books review: Buyer beware!

Buyer beware!

Covenant will get you in contract; communicate with you only via email; provide you with subpar, elementary mechanical edits -- not a "full copy edit" as promised, but one that is incomplete and incorrect; and then not respond to your emails and phone calls about the poor and incomplete edit, and outright lie to you that they did or are following up. Then they continue to bill you and hold you hostage to the contract to pay it in full even though you want to part ways amicably after their horrendous, useless editing and non-existent communication.

Covenant is not in the publishing business for the Kingdom. They're in it for profit. If they genuinely cared about their customers, they would have reached out to listen, learn, and work to resolve the issue. But they didn't because customers are not their priority. They want people who accept their edits and whom they can push through the pipeline quickly and get paid. If you read the other reviews and go to the Better Business Bureau, you'll see this repeated issue repeatedly. Hence, I've written this review because I can't get anybody from the president to my acquisition specialist to return calls or emails. I don't understand how difficult it is for Covenant to pick up the phone and discuss my concerns.

There are far too many other options in the marketplace to try to deal with a company like Covenant, which is non-customer-focused and, moreover, does not walk in the Spirit or show any Christ-like behaviors. I thought that in working with a Christian publisher, this would be a once-in-a-lifetime, fantastic opportunity. Unfortunately, this is not the case. I've worked with many worldly companies that have provided superb customer experiences. This really makes me sad to be treated so poorly by a supposed Christian company.

Jesus said you can't serve both God and money, for one will be a master and the other not. Truth!