Coursera
reviews and complaints

I have an unauthorized charge for $49 from *** on my credit card today (Feb-26, 2021). I took a free trial of 7 days from *** but to my surprise they charged me hefty amount after the trial ended without giving any notification. Problem date : Feb-26, 2021 Order Number: *** Payment amount: CNY 316.00

They didn't texted, emailed nothing. Each and every individual holds a right to inform before such actions are being taken. This is just not the way of earning money.

I spent almost 1 hour to read through its help and would expect to find a way to contact them, but it appears they hide them very well. no hot line, no contact number, no place to submit ticket, no email to submit complaint...

Let's speak out this kind of hegemonism and Cheating!

I am very unhappy. I have been paying the $49.00 per month since March and I have received nothing in return. Every time I went to sign up for a course it would not show me how much it would cost or if it was included in my $49.00 per month. So I would just give up frustrated. I have paid them $931 for absolutely nothing. I wish I had done something sooner (my fault). I started a chat with them today and they did not care at all, they just gave me links to the website that I had never found in my searches. I think that the website is very unclear. It could be a very good business model but it is not run well. Now they have *** Plus at $399 per year that is supposed to include everything on the website and I was paying $588 per year for just Excel (as I was informed in the Chat). I thought that when you enter into a contract with someone it was supposed to be balanced, this hasn't been... I am extremely unhappy especially since I am now unemployed and I was looking for something to help... Beware!

I signed up for a course "Introduction to UX Design Fundamentals" in May by Google through *** thinking it was legit, hoping to start learning so that I can try starting a new career. I began the course excited but was confused why it was advertised as a free course when I noticed a monthly charge in my bank account from the very first moment I signed up. I just brushed it off and thought, well I guess it's not one of these free courses after all, but at least I can cancel the course if I get bored of it, or if I am finished with my learning, and at the time the course was visible to be canceled. I went through about two months of learning, taking screenshots of my course, saving all of the website documentation, taking notes. During this time I was also applying for office jobs to at least *** my bills temporarily. When I did receive a new job, I became lax with the course and pretty much forgot about it. I DID notice after a few more weeks of not going on the website that the course had expired, so I was not able to cancel it, and I ALSO noticed that in my bank account they were still charging me $39.00 EACH MONTH for a course that wasn't even showing up on my previously paid for courses. I am seeking a refund for the months I was NOT taking the course (at LEAST), and didn't have the ability to cancel! I have attached a couple of screenshots from the course, plus screenshots from my bank statements showing how often I was charged from May to October (pending), although I stopped taking the course in late June, the charges continued. I am more than unhappy with the way this has turned out, because I would have been happy to pay for what I did learn, but not being able to cancel the course when bored with it or unable to devote time to it? That is beyond terrible business practices, that is a scam.

My *** account was accidentally deleted, along with my course completions and certificates, which *** refuses to reinstate. On the 9th of January , I was about to start a new course on ***. I noticed I had duplicate *** accounts (a regular problem that *** has had to address in the past: ***a-accounts-XXXXX). I decided to delete my duplicate accounts but accidentally deleted the account that I actually use, erasing any record of my certifications and course completions. I contacted *** customer *** straight away. I was told that it would be technologically impossible to reinstate my account. I tried to reason with the *** representative, but was again told that *** would not help reinstate the products that I paid for. I asked if instead of reinstating my whole account, that only my certifications be reactivated and the courses I have finished be marked as completed. I was told, in writing by an agent of *** that someone would contact me in the next few days. It has been over a week and no one from *** has made any contact with me at all. These certificates and courses represent hundreds of dollars and even more hours of work. Most importantly, they are products that I paid for but am now being denied access to. Via emails received from ***, I can demonstrate that the certificates and course completions were awarded. I can even demonstrate that courses were paid for if needs be. As stated in the beginning of this complaint, I am a current *** user. I regularly recommend *** to others. I cannot understand why *** would refuse to give me access to the products I paid for and on top of that, ghost me after assuring someone would get in touch with me.

On Nov.4th, 2021 I took a class called *** for *** During the instructor led class we were to create an ad for *** with Google. We used our own email account and our own credit card to create the ads. The instructor assured us that we wouldn't be charged for the ad we were creating (during the earlier part of the lesson). By the end of the lesson she says that she did get charged, but it was temporary and they gave it back after she was done. At no point did she instruct us on how to cancel the ad or cancel the payment that would be charged for the ad that the *** for their company. She was *** I did get charged for the account and the ad. I was charged *** to begin with and then that disappeared. I guess that was a temporary charge to create the *** Then I get an email telling me my account was *** because of non-payment. I don't want to sound like an *** but I didn't know how to cancel the *** that I created for the class. I contacted ***'s help desk through *** and *** my issue. I was told to leave a message for the instructor in the discussion. I did, along with a lot of other students and no one answers any questions. I contacted *** to open a ticket and I've gotten no where with them either. I was taking the classes because I'm not working. I was recently charged $30.40 from *** for the ad that I created for the website, ***.org. I think it's preposterous that they have their students creating ads and eventually paying for them for the company. I can't seem to actually talk to a person to get this resolved. I want other people to know they are ripping people off by *** these lessons for their own advertising *** I would like them to *** me for the $30.40 that Google charged me. I finally *** out how to end the ad that was *** but not before I was

I am a full-time working parent applying to graduate programs in public health. I signed up for ***'s Foundations for Global Health *** course thinking it would give me a valuable experience, scientific communications practice, and a certificate to add to my resume and *** It has been an absolutely terrible experience for a number of reasons, not least of which is that there is no customer *** function. I have sent customer *** emails, flagged and submitted important contextual details on course webpages, sent course reviews, issued Tweets and sent direct *** There is no customer *** phone number. Nobody has *** Next, I pay a monthly membership fee for a course with very *** course *** The recorded lectures and discussions are from 2014. The course subject *** global health and *** is dynamic and so this *** (as compared to, for example, a math course). Last, the *** grading system is inherently flawed. It relies upon other "peers" to grade students' submissions, when there is: 1) no qualification system vetting students' integrity, academic credentials, or reason for taking the course and 2) no timeline for grading, so submissions can sit in queue for many months. My experience submitting two high-level papers for this course, which took me several hours each, and which fulfilled all "level 5" criteria in ***'s scoring system, was the most frustrating aspect of the course. Both times, certain "peers" either did not properly read my submissions, or felt compelled to give me a retaliatory score based on my scoring of submissions (wherein one student did not fulfill any of the rubric requirements). Charging users for a product with outdated course *** and no *** is bordering on *** I have heard from other users that this is a common *** This must be

I purchased through the *** website a course entitled *** cloud *** I had been taking the course since *** and paid 9 monthly installments of *** with the last installment paid on *** I was doing the LAST module, missing to complete only this module project and a capstone project. In the same week that I was going to finish the final project of the module to finish the last module, three things happened. 1 - A mandatory update appeared in the course. I could not continue the course without updating the course material. When updating the course its name changed to *** Full Stack Software *** This change is important because a *** is not the same as a *** and I purchased this course because of certification as a CLOUD *** The second point was that they introduced in this update an extra module and an extra course completion project, MOVING THE GO POST that I was about to achieve. Third and most importantly, they use*** cloud services to carry out the projects, but my account's evaluation period has expired and without it I cannot carry out the projects. They gave me another code to open an account using another email, but it didn't work. I can't create anything on the *** cloud and therefore I can't do any more projects and therefore I can't complete the course. But even if I could, the certificate doesn't interest me anymore, as they removed the term "cloud" from the certificate in the course update. These were the 2 projects that were left for me to complete after having taken the entire course for 9 months. I accept the delivery of the original certificate with the name "*** Full Stack Cloud Developer" or a refund. I have no interest in receiving a certificate appearing as "*** Full Stack Software Developer". I want a refund of the 9 installments paid or the right to receive the original certificate BEFORE the course update, with the original name.

-Initial transaction date was Sept *** -Ive paid a total of *** for a *** PLUS subscription -The business committed to providing me a subscription level that provides: unlimited access to 90 of the learning programs in the *** course catalog. As well access to difference courses and specializations, ie taking multiple courses at the same time without having to pay for courses separately. Nature of dispute: I added a new card to my account on *** and deleted my old card (that was on file for auto payments the *** of every month) because the original card was lost. I checked my active card status on the next day, *** and I could see that the correct new card was on file and ready to be charged for the following billing cycle on *** So I didn't see any need to worry about my future auto billings. Skip to *** I logged into my class I had been enrolled in since my initial sign up date and I couldn't access my class. I was able to log into my *** account and I could see all my previous billings but I couldn't access the actual product I paid for. I couldn't access my class, the page that shows all of your active classes said I wasn't currently enrolled in anything. The *** page gives you the option to email them for *** or live chat for ***. The live chat icon was nowhere. A quick google search clearly showed that this was a problem with most users and that the chat *** was non-existent. So I emailed *** and what ensued was 20-30 emails back and forth up until today *** with representatives not understanding what my question/problem was, and repeatedly being told my *** case (#XXXXXXXX) was being escalated to a specialist. But no one would give me a time frame and no one could tell me wether or not my case could be resolved. So as of today I *** in my class as a new student but I dont have access to *** Plus. I'm paying for a product I'm not

Nearly completed the 3rd week of a 3-week course, the progress of previous 2 weeks disappeared! Problem is not solved after 2 months! I have started a 3-week course "What is Data Science?" in July and after completing 2 weeks with grades of 100%, nearly finishing the 3rd week and all of a sudden I noticed that all of my Week1 and Week2 progress was erased and seemed like everything I had done such as assignments, readings, quizzes and videos were left overdue! On August 08, I submitted a request to Coursera support team (#XXXXXXX) stating the problem. Unfortunately, I did not received any support from the support team but messages of apology, confirming that there is a technical issue on their end and assuring me that they have already reported it to the Engineering team. After 2 weeks of no update, I notices my case was marked as SOLVED although nothing had happened and the issue WAS NOT SOLVED! When I sent them another request (#XXXXXXX) asking why my previous request was closed and marked as solved, the answer was: "Please keep in mind that cases are marked as solved after we send a response but this doesn't mean that your case is not being investigated." After having another correspondence with support team and receiving same answers, I was not surprised to see my second case being marked as solved while the problem is still not solved! Following posts from other learners in discussion forums, I realised I am not the only one being frustrated and unsatisfied and experiencing the same situation. Somewhere on the website of support center, there was a suggestion to retake the quizzes, and simply redo everything that was done! This is the simplest answer support center could have instead of fixing the issue. I am not going to redo the whole thing I have done and waste my time because of an issue which is not my fault an I don't think other learners with same problem are happy to do so! It seems like this issue is not going to be fixed! I am submitting this complaint because I am tired of writing to support team and receiving same answers!

Misleading advertisements and FAQ, Lack of info disclosure before purchase I purchased a course for a course certificate May . This is also when the pandemic truly began to impact the nation, my own schooling, job, as well as claimed the lives of multiple family members. I did not have the capacity while dealing with loss to prioritize a course i paid for online. It was truly the least of my concerns when i had to attent funerals on zoom. I attempted to complete my course and was promoted to purchase it although i already did. I emailed coursera for assistance and they notified me there is a specific window you must complete courses in which is not listed anywhere on their website. It isnt disclosed at all, not before purchase and not after either. After they said this i scoured their website and found nothing that ever discloses that actually and i learned i would have still been eligible to receive the certificate just 3 days before i reached out. I never received any notification saying i would have to repurchase if it wasnt completed within a certain time frame. You have to actually dig through the site to even find this information. After i was told id have to repurchased i searched the entire website and found this hidden deep within their terms. I initially didnt even request a refund; i just asked to be able to complete the course i signed up for and receive the certificate i paid for but i was advised to "subscribe" which is *** MORE. This lack of communication and proper disclosure is unfair and abusive. I now understand why they are receiving so many customer support request'. I would like a refund now, or to be able to complete and receive my course certificate. This companies failure to properly and easily disclose this type of information is a disgusting marketing tactic. The site says you will have full access when you purchase a course and thats it. Extremely misleading and disgusting to say just repurchase or subscribe to a more expensive option! They sent me some bogus "audit" information link which is just trash. It claims to give you free access but it only gives you limited information and just pushes you to purchase again.

Coursera is advertising free courses up front but demand that you provide your credit card information and turn a one time course into a subscription Around mid July during the Pandemic I signed up my daughter *** who is High School in a single course and Coursera turned it into a subscription with a monthly fee of $49 with no clear understanding of the monthly fees and kept renewing the subscription without my permission. At first Coursera advertise the class as free of charge and as I was signing for the course, Coursera demanded a credit card information without which ,you could not continue the signing process with pre-selected check marks that couldn't undue or unselected. these signs are red flag. My daughter only accessed the course a few times in the 3 weeks I expected for her to use it and she stopped because the level was too high for her and her regular school reopen, Since I never signed up for any subscription with Coursera, I never expect anymore payments to be taken out because it was not made clear to me that there would be any additional bills therefore, I would have not signed my my daughter up. After the first bill in July 17, I never realized that I was still getting charged until January 19 when I was going through my bank statements , I finally saw a $49 charge from Coursera January 17 and kept digging and found the ***,CA , category :Education, purchase mode: not available". so I informed my bank and also called Coursera on the number listed :no one answers the phone for the past 4 days I have been calling and no other ways to contact them not even their emails works. I also left voice messages, no answer. Coursera is listed under another number that does not belong to them and why complaintsboard.com don't take actions. I don't think it's legal for Coursera to continue operation in that unethical manner where other consumers have been complaining about similar issues. I never thought a school that is teaching ethics would do unethical things; therefore, it's lesson learned. Also. I figured out now that Coursera uses different methods to scam people such as: their order numbers differ at all time, who does something like that? These are the order numbers Coursera used:

On April 10, I signed up for Coursera Plus for $534 CAN. I had 14 days for a full refund and I cannot get my refund. Website instructions are wrong On April 10, I signed up for Coursera Plus because it had a 14 day full refund. On April 11 my credit card was billed. On April 16, I decided that Coursera was not the quality of classes that I wanted due to student peer grading on assignments.On I tried on the website for 2 days to find a refund section and all website information is inconsistent or wrong. There is no chat box nor is there a section in the Learner Help Center that provides instructions on how to get a refund from Coursera Plus. The website states that you must apply for a refund in the Learner Help Center, yet there is no clearly identified section to provide direction for the refund. In one section of the website it states to go to My Purchases in your profile and cancel there. In another section of their Website is states that Coursera Plus cannot be not able to be refunded in My Purchases in your profile, and no instructions are provided on how to get a refund. The Contact Us button does not give you a customer service link or contact info, rather it just circulates back to the website Learner Help Center. On April 16, I was able to send an email requesting a refund. The response is that I am not registered in Coursera Plus. I advise them through an email and provided a screen shot of my Visa card billing that clearly identifies that I paid for Coursera Plus. I also provided a screen shot of the April 10 email confirming stating, "Welcome to Coursera Plus" and indicating that my visa card will be invoiced April 11, and a sentence stating, "Submit a refund request by 04/26 (UTC) to get a full refund." I have spent hours on Coursera's website to find a link or any information to get my refund before the April 26 deadline and the information does not exist. If it does, it is well hidden and not readily available, which demonstrates a questionable business practice. My emails where I provided a screen shot of my Visa card bank statement have not been acknowledged, no has my email with the screen shot confirming that I was to be billed as a Coursera Plus payment. On April 11 the visa payment was processed on my credit card. The refund policy clearly indicates that I am to be granted a full refund within 14 days. and Coursera states this right on their website with the Coursera Plus membership.

Coursera's course deferral option wasn't functioning and their email-only customer support never assisted, causing me to fail a class that cost $***. I paid $*** for a Specialization: Applied Project Management course (also known as Project Launch) with Coursera, a course I intended to complete while practicing in the Project Management field. As it turned out, my job didn't require the certification, so I used Coursera's course deferral option to postpone the class in the interim until it was relevant to my career path. The course deadlines restarted and I still wasn't ready to take the course, but luckily Coursera's policies allow deferrals without repercussions or limits. Early in March, I attempted to defer my course but was unsuccessful as Coursera's deferral function was broken. I searched through articles on the Help Center, but the content was generic and unhelpful. As Coursera has no contact information available on their site, I submitted a ticket to their learner support/customer service team. After not receiving a response for a few days, I sent a follow-up email, to which a representative named Peyton reassured me that someone would get back to me within the next few days. I responded to Peyton shortly after and mentioned my concern about the quickly-approaching deferral deadline. If I missed the deadline, I wouldn't be able to defer my course anymore. On March 11th, I received a generic email containing a reminder that the course deferral deadline would approach at the end of Week 3, which was March 14th. Once again, I attempted to defer my course to no avail as Coursera's deferral function was still broken. After many tries on different devices and browsers, clearing all cache and cookies, and attempts at different times of the day, I still was unable to defer my course. Still awaiting a response from my first ticket, I grew concerned that the deadline had passed and decided to submit another ticket on March 22nd. I received an auto-response mentioning that my ticket was received. A representative named *** sent the following: "We apologize for the delay in the response from our team. I was able to confirm at this moment our team is still reviewing your inquiry. We would really appreciate it if you can allow a few more days so they can get in touch with you." Two days later, my ticket was automatically closed. To this day, I am unable to defer my deadline and received a transcript from the University of California (Irvine) with a failed grade for the course, all due to the lack of assistance from Coursera.

I learned at the end of September , from my bank Great Lakes *** was taking *** each month from my account & would never answer my calls. Through *** I registered for Anatomy Musculoskeletal & Integumentary System taught at ***. We were in a lockdown due to COVID=19 panademic. I have attempted to reach *** countless times regarding the Anatomy course, I only wanted just that course. *** eventually responded to my email and stated I could complete the class & get a certification. My last assessment was taken in Sept. in Gross Anatomy that is when I was logged off the site and many other computer issues arose. These problems continued causing me to retake the assessment. Each time I went online to the forum I posted statement that I was having problems completing an assessment three times. I never received a reply from the TA's or the professor. I passed the 40 question exam in Sept with a grade of 80%. I sent another email to. *** seeking their assistance, no reply. The end of September I called my bank and asked what would be the best way to handle the problem, they were planning to do another withdrawal of *** October 2, I closed the account this is when I learned *** were withdrawing *** since May for a total *** why. One course with a certificate was *** and the specialization was 4 courses totaling *** I began to send emails but no replies from ***. Most times I would screen shot messages I sent only to realize the message could not be found in my *** or *** I sent an email to ***'s CEO Mr. no response at *** I just could believe that a well recognize establishment could be committing fraud, yet I have bank statements that it was real they were withdrawing *** monthly from my account. I wondered did they think I was stupid. Well all I could say is stupid people do not enroll in an Anatomy or Gross Anatomy course. I experienced many issues to logging into the site from password *** logging in with *** my company or a Linked In acct (which I do not have). I only have me, myself & I to login. *** have acted very unprofessional. I am disappointed in my recent experiences with them and the *** and Dr. *** Yet in spite of all the negative experiences I learned some invaluable lessons from the professor. I am seeking the recovery of funds withdrawal from my account, my certification for completion of Anatomy and a recorded grade of 80% for gross anatomy assessment and access to my account to retrieve a certification for a course taught at *** University for COVID-19 Contact Tracers. Other documentation is being attached: original form filed via email, bank statements, letter from ***, letter to Academic Innovation, letter to *** bank statement and letter from Great Lakes. Thank you for listening and I look forward to your reply.

I subscribed to the annual plan in 2019 for $499. Coursera since reduced the price by $100 but renewed my subscription under the old rate. Yes, the price for the annual subscription in 2019 was $499. It was due to renew on 12/4, but then it was moved up to 12/20. Before that, I received an e-mail saying it would renew at $399. I contacted Support about it since the subscription still showed $499. I was told that if the amount charged didn't reflect the current rate, I could get the difference of $100 refunded. When I was charged the old rate, I contacted Support again, and they couldn't get their stories straight; one person said there were two rates based on what country you're in, but I checked Coursera's website. It lists only the price of $399. I have since received two e-mails advertising the same amount, along with a $100 promo deal (basically making it $299). However, the system wasn't updated to reflect the new amount of $399 despite the renewal date being moved up. Support then said I could cancel the current subscription and renew under the new one but that my classes would disappear; I have 15+ pages of classes (three classes appear per page). I have several times asked for them to tell me how to get my $100 back given the current rate or how to transfer my classes if I cancel and resubscribe to get the current rate. I shouldn't have to lose my classes to save $100, much less be cheated out of $100 due to Coursera reducing the cost of the annual subscription in 2020. Coursera, though, has repeatedly shown blatant disregard for its current subscribers, this being the most flagrant since we're now being cheated out of money since nothing was even communicated about the new rate, with nothing being updated in the system to reflect the new rate, YET we were still charged the old rate! I want three things: (1) $100 to be refunded (my subscription charged at $499 when the current and advertised rate is $399); (2) 12/29 is the last day I have to cancel my current subscription. However, if Coursera gives me a solution to the issue of my 15+ pages of classes, I still need to be able to cancel after the 14 days and resubscribe. However, I was waiting over a week for Support to give me an answer; Support had completely ignored my last two communications asking for an update. I said, too, that I'd file the complaint with the Complaintsboard.com if they failed to answer by today. I even let the marketing person know, but she refused to acknowledge what I said; I told her, too, that I'd be filing this complaint. (3) Coursera needs to take into account how changes like rhis affect existing users. We should've (a) been communicated about the new rate, (b) had our current subscriptions updated to reflect the reduced rate, and (c) in the absence of a system update, been given a solution for transferring our classes under the existing subscription to the current subscription. Fraudulent practices like this shouldn't be tolerated. If Coursera can move up renewal dates, they can update the system to reflect current rates rather than cheating existing users out of money. I don't have a choice but to keep my current subscription at the old rate since I have too many classes I'm not willing to lose just to save $100. I know Coursera won't care if, in 2021, I cancel my annual subscription before it renews a third time; I'd cancel it now except that I'm still working on cetifications. However, Coursera should care if a class action lawsuit is possible given the situation created that has resulted in cheating existing subscribers out of $100; I can't be the only one affected by this. I want my $100 back. Please refund it and update the system to reflect the current rate for all subscribers, old and new.

I canceled Free Trial, yet I was still billed. I stopped using *** on Day 4 of *** Free Trial, after canceling the Trial. I joined *** for a 7-Day Free Trial on X-XX-XX with the full intent of completing the Python Programming course I joined (rapidly completing the section lessons). However, starting on Day 1, as soon as I attempted to "test" my knowledge with the graded programming Quizzes, the *** platform would not allow me to proceed. After searching the Help files and the Student Forums (an online forum for asking questions of the Teaching Staff for the course) I tried several things: deleted all cookies and browser files, closed and reopened browser, and turned off my laptop's firewall and antivirus software just to be sure. The *** system would NOT allow me to participate in the Programming Examples and Quizzes. So, after this, I used the Firefox browser, did all the same things, and *** would not function in Firefox either. After this, I skipped the Programming Examples and Quizzes (as it did NOT work on my laptop) and just tried my best to complete the sections moving forward and hoping that eventually Tech *** would come to my aid. However, Technical Assistance was NEVER provided, and my Forum Post about the issue was never responded to by anyone. After 2 more days of the same problem, and several more Forum Posts about my problem, the Teaching Staff reiterated to me what I had already attempted (and I even explained this in my post - so obviously the Teaching Staff was not fully reading my Post to begin with), I CANCELED THE FREE TRIAL on Day X (X-XX-XX). I stopped using the Coursea website, because it would not function on my laptop. And I started using another Online Education Website successfully as of that date X-XX-XX - and I paid for this Online Course as soon as their system proved it would work on my laptop and it did with NO problems. After Canceling the Free Trial, I even logged into my Account again to verify it stated "Canceled" on my account and it did. I assumed this was just a waste of 3 Days of my time, and I moved on. (Taking the same course on another online education website with zero problems.) Then on 9/2 (today), as I was sorting through my Bank Account statement for August, I see a *** charge going to ***. This charge came out of my Bank Account on 8/27. As soon as I saw this, I logged into Coursea to see that rather than canceling my order, they have put into their monthly subscription program of *** per month. So I searched on "how to get a refund" and was presented with a help document that makes NO RATIONAL SENSE. It states that after the Free Trial I cannot get a refund. HOWEVER, I canceled the FREE Trial (first off), plus, I DID NOT GET CHARGED ANYTHING UNTIL AFTER THE FREE TRIAL ENDED! How can anyone request a Refund BEFORE they even get charged? I have all of this "documented" using Screen Captures from my laptop (in JPG format) taken from today, as I had to investigate the situation to understand a *** charge for something I canceled and stopped using due to the Service NOT FUNCTIONING PROPERLY on my laptop. I want my *** refunded back immediately. This is crazy, as they have NO METHOD of contacting the company OTHER THAN the Online Student Forum, which is what I was forced to use to no avail. The Teaching Staff was unable to assist me and NO TECHNICAL *** Staff ever contacted me. *** will NOT work on my computer. I canceled the Free Trial on X-XX-XX and stopped using the website. I should not have been charged. I hope the Complaintsboard.com can help to get this resolved. Thank you to everyone involved. I apologize if I appear agitated, but I am very frustrated about this. Now I am wasting many more hours of my time trying to resolve this.