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reactivate my account
I want to removed my uploaded files but instead i deactivated my account. Please reply ASAP
I cant Log in my account
Hello,
Why I cant access my account, I tried to log in just 2 hours ago and upload some files to get my free unlocks. While my uploads are processing I just leave it there, when I came back it got log out. When I tried to log in again, it cant pass in the log in page and the message keep saying "There was an error. Please try again." My account is relatively new, and this happened today May 23, 2021 and I hope you can resolve this issue. This actually the 2nd time that my account was deleted, or I really dont know if I got banned or anything. Please just let me know.
The complaint has been investigated and resolved to the customer's satisfaction.
Please remove the documents in my coursehero account.
I accidentally uploaded a 2 documents in my coursehero account. Its an information/notes from my university and it is strictly stated on our handbook that we should not upload it in any sites. PLEASEE REMOVE IT AS SOON AS POSSIBLE. I'M BEGGING. Otherwise, I will be expelled and probably be charge with plagiarism/copyright infringement. Please, remove the 2 documents that I uploaded there ASAP.
Desired outcome: I want my files to be removed.
The complaint has been investigated and resolved to the customer's satisfaction.
I cannot log in my account.
Good day! My University warned us to remove all uploaded files in your website. Can you remove all my uploaded documents? I need this as soon as possible. My file name is "Mherline Exconde". Thank you
I cant log in thru my gmail account
I cant open my account
[protected]@gmail.com
Desired outcome: I just want to be logged in and help me to find someone's help in my studies
I am complaining about how to remove my files in course hero because some of my uploaded documents are not mine
Please help me to remove my uploaded files in course hero account because some of the files are from the University and I mistakenly and accidentally uploaded some of universitys files without their consent and university ask me to remove those files before they make legal action hope it will be remove
My university is about to kick me out because I posted those documents. I MUST get them deleted as soon as possible. Please let me know how to do so. Thank you.
Desired outcome: Account files remove
The complaint has been investigated and resolved to the customer's satisfaction.
Someone uploaded my paper without my consent
I have filed a complaint through DMCA on someone having uploaded my paper without my consent but my issue is yet to be resolved. my ticket number is 2145400. The uploaded paper belongs to my client whom I had done an assignment for, and he faces suspension from the university. He is set to meet the disciplinary committee for the final verdict and this is the only way I can assist him. I NEED THAT PAPER REMOVED ASAP. Please let me know how how long it will take because my issue is so urgent.
Desired outcome: I need my paper to be removed from your site
The complaint has been investigated and resolved to the customer's satisfaction.
Request for the removal of my course hero account and uploaded files
Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.
In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.
I am really hoping for the Course Hero to take action on this urgently.
Thank you!
Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.
In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.
I am really hoping for the Course Hero to take action on this urgently.
Thank you!
Desired outcome: Course Hero will remove my account permanently, as well as all of my uploaded files.
Course hero will remove my uploaded file on their site
Please take down all of my uploaded files on course hero. Our university administrators restricted us from uploading our files and works on any website, including course hero. Please this one needs an urgent action. Please help me. Thank you.
Request to take down my uploaded files
Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I want to take all of it down because I am afraid that others will download and use it for any bad intention. PLEASE HELP ME!
Desired outcome: Remove my files on Course Hero
Uploading files and documents accidentally
I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I'm afraid that my professors might find out that I uploaded some of our class notes accidentally and I would get reprimanded. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: Completely remove all my uploaded files and documents in my account
Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I also wanted to raise my concern regarding the unlocked documents in my account. I would like to request to remove all of it because I'm afraid that my instructors would assume that I'm cheating in this site. I hope you'd take fast actions regarding my concern
The complaint has been investigated and resolved to the customer's satisfaction.
Error log in account
The error is "we failed yo log in you, please try again later"
I have encountered this problem twice with different account and until now i still can't access my account.
I have already try to use different browser, clear cookies but still none of these solve the problem. Please fix this problem. I use google account to log in, the email is the same as the email that i've attached
Desired outcome: Resolve log in issue so that i can access my account
The complaint has been investigated and resolved to the customer's satisfaction.
Also, may I ask if what is the number of coursehero customer support so that I can be able to speak directly to one of your representatives regarding the matter. Thanks!
Hi! I encounter the same problem also. my username is dominicalexis11@gmail.com which is the same as my google account. @Coursehero please help. Thank you!
Other people's personal information.
Hi. I am currently having the issue where I accidentally uploaded a lot of incorrect document which is all my privacy on it and need it all to be removed. Please help to remove all the document and course that have uploaded on my account on course hero. Thank you.
Subscription
I subscribed for a special offer course hero offered to me for a 1 month description for $14.95 on March 28 and on the same day I have cancelled the reoccurring payment in my account so that course hero cannot take automatic payments in my account. By the way the 2 month subscription I subscribed is not the same as the annual subscription where it states that you have to pay $119.49 up front. The subscription is just for 1 month. But comes April 8 course hero charged me $119.40 for an annual subscription that I have never even subscribed to. So I filed a dispute with PayPal for an authorize subscription and for some reason course hero won the dispute and PayPal didn't refund my money. I called course hero and refuse to refund the $119.40 they stole from me and their reason is because I filed a dispute with PayPal and they kept insisting that the the transaction from PayPal is frozen which does not make sense why is it frozen if they won the dispute. It don't even make sense that I just signed up for a month subscription and a week after I got charged for a year subscription even though my month subscription just started. I called PayPal again and tried to reopen my dispute but PayPal could not open the dispute anymore and advices me to call the merchant and ask them to refund me the money again but when I called course hero again they kept insisting that refund is out of the option already. It has been so stressful in part and I do not have the funds at this moment. I just want my $119.40 back. Their customer service people are very rude as well. Course hero just steal peoples money. Do not subscribe or even think about putting your payment information to course hero because they will just take your money and have you sign up in a subscription that you never even authorized for.
Desired outcome: Refund for $119.40
email is erikajovielle.93@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Taking down copyrighted documents
I have uploaded notes from my university which have been asked to remove immediately by the lecturer which is Mr. Soriano. For all the notes I got from my university which I need to ask for consent from the owner since they are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I need to remove them before there are actions from the top level management of the university. I have asked the course hero to remove but there is still no action has been taken yet. I need to remove all of the documents from my account as soon as possible. I already file this case in their contact us.
Desired outcome: Take actions with deleting the uploaded files
The complaint has been investigated and resolved to the customer's satisfaction.
I deactivated my account but for some odd reason my documents i posted is still there.
The date of the incident was 4-19/21. I accidentally deactivated my account and i cannot get back in and my answers with my name on them are still up which is dangerous. This could very well be dangerous to me so either take the document down or reactivate my account. I think its weird that my account is deactivated yet my answers are still up there even with them being on archive. Please get back to me quick through email at [protected]@gmail.com
Desired outcome: I need for my account to be reactivated. The gmail is [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Document removing
Hello there,
A long time ago I texted for a document / article belonging to a government agency or an official person. I also wrote why it is an official document. The emails I send messages to are support@coursehero.com and dmca@coursehero.com. But still there is no answer or return. I think it is important to remove such documents. But I don't understand why it hasn't been removed yet. I would be very happy if you could help.
The email the message was sent to: onyale[protected]@ yandex.com
Desired outcome: Removal of official document / article.
The complaint has been investigated and resolved to the customer's satisfaction.
Account closing
My account had been closed and my earnings as a tutor cant be withdrawn. It just happened to me in the morning, April 13, 2021 at 10:00 am Ph standard time. I would like to make a reconsideration regarding thus matter even i have to pay/or you can refund the transaction associated with the frauduleny activities you said in my email. Hoping that the platform will take action regarding this kind ig issue. Thank you
Desired outcome: Account reinstatement
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, may I know if you were able to retrieve your account? This happened to me as well and I am at a loss since coursehero is one of my family's main source of income.
Delete All Files Uploaded / Reactivation of Account
Hello!
I have accidentally deactivated my account just a while ago (04/08/2021) RIght now, I am having a problem with its reactivation. Unfortunately, I still have files uploaded on my account that need to be taken down due to copyright notice. May I request that my account be reactivated for this matter? Better, if all files uploaded under my account be deleted.
username: sophiagudao
account email: sophia.[protected]@gmail.com
Hoping for your fast reply regarding this matter.
Thank you and God bless!
Desired outcome: All files in my account are deleted. Reactivation of my account.
The complaint has been investigated and resolved to the customer's satisfaction.
I want to delete a document.
I want to delete a document which has my personal information and I have requested coursehero multiple times to delete it but they are not responding. Kindly please delete it and responds to my multiple emails.
here is the link to the document :
https://www.coursehero.com/file/86536169/J87525docx/
The complaint has been investigated and resolved to the customer's satisfaction.
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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