Couriers Pleaseproducts not received, no help by customer support for over a week

R May 29, 2019

I had booked a job to be collected from Melbourne city for pick up (Friday 24th May 9am (JOB # 45476)
when calling the to office of who held the docs at 4 pm on Friday 24th they confirmed it was still not collected but couriers please had marked it as collected earlier that morning.
Monday 27 May this was still the case. we had still not received the docs nor had they been collected from the business we wanted pick up from. I then cancelled that job and booked in new job over the phone (job number 10130) confirm I was advised this was never collected.
the courier went into level 1 500 Collins street at 1.30 pm that day (Monday 27th May dropped of a parcel there (Janine signed for it) and collected the box for our company - asked her for a token but Janine had advised the driver that the token was waiting at our office - he then called his supervisor and took the box.
we have been waiting for 3 days and no one can tell us where this box is.
we have made over 10 calls to the company and the resolutions team (reference numbers 1461589 and 1461561) we have been told that you have 24 hour to get to us, the time has now passed, I have asked for supervisor call back - which have not been received - these documents are for an important legal case and they have been lost by you company!!! these need to be urgently delivered to our office ASAP!!!
we have been waiting a week for something that was meant to take a day!
we have had an account with you for many years [protected] - the box is clearly marked with our address - this needs to be sorted asap

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