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CosmoProf Beauty
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CosmoProf Beauty Complaints 40

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A
10:18 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This is a general statement of the poor experience(s) I have had with this company. I make purchases for myself and a few of my family and friends only. After recently finding out that one of the two stores within a reasonable distance from my home has closed permanently, I now have one store to shop at. Without fail, every time I go there, they do not have...

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2:34 pm EDT
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On Sunday, 7/30/2023, I visited the Bristol, VA store for my weekly supplies. Upon entry into the store I could hear a loud voice in the back, talking very unprofessional about the store manager I proceeded through the front of the store, to be approached by a staff person with the badge "Patty" on (the voice from the back), telling me that "this store...

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6:11 pm EDT

CosmoProf Beauty Sales person

It was approximately about a month ago. I went to Cosmoprof in Merced California. I have been a hairdresser for many years. I asked the salesperson if she could help me find a specific haircolor. I left my glasses in the car I needed assistance. She said do it yourself, I don't want to do it. The other sales girl said to her, do you want me to do it. The inconsiderate person who said for me to do it. Nicknamed "Gabby" came over and assisted with a chip on her shoulder. I have talked to her on many occasions but she was treating me like she thought the customers didn't matter. I suggest someone speak to her about the importance of treating customers like human beings. I've been in the beauty business a very long time. I have never had a person working in the beauty supply be so blatantly unprofessional to a hairdresser. I would like a formal apology. Written or verbal. I appreciate you taking the time to look into it. Katherine Sira

[protected]@yahoo.com

[protected]

Desired outcome: A written or verbal apology by the sales person.

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Is CosmoProf Beauty Legit?

CosmoProf Beauty earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CosmoProf Beauty to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, CosmoProf Beauty is known for their high standards and safety. If you're thinking about dealing with CosmoProf Beauty, it's wise to check how they handle complaints.

We found clear and detailed contact information for CosmoProf Beauty. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of CosmoProf Beauty's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Cosmoprofbeauty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cosmoprofbeauty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up CosmoProf Beauty and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Cosmoprofbeauty.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While CosmoProf Beauty has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 40 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • No reviews for cosmoprofbeauty.com on popular sites. Be cautious and do additional research. Look for information about the CosmoProf Beauty and be careful with personal information or transactions.
  • CosmoProf Beauty protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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S
7:42 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

CosmoProf Beauty Chi and igora color

My name is Sandra Perez

I’ve been a hairstylist for over 20 years, I use CHI and Schwarzkopf products

Cosmo prof has deals and sends the ad booklet but, never honors their deals with the excuse of running out of the product

What did do is not honorable, is a waste of my time and very disappointing

Is time for this to change.

Sandra Perez

[protected]

Desired outcome: Do not do false advertising

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11:38 pm EST

CosmoProf Beauty Fraud Cosmoprof at Alameda, CA Store 8828

Cosmoprof Store 8828 scams customers and a fraud corporation. I purchase $296.00 worth of purchases with a coupon for $40. The cashier confirm the discount is added to my total. Looking at the receipt the next day, I was given a $20 discount, which I headed back to the store with my concerns. The store manager and the assistant manager told me there is nothing they can do. I forwarded my experience to corporate and hope there will be no more victims.
Transaction # 51378
Date: 01.14.2023
3:44pm

Desired outcome: honor the correct amount of discount which is a total of $40.00.

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H
3:56 pm EDT

CosmoProf Beauty Worker at the North Bay Ontario Canada location

She must have something stuck where the sun don't shine cuz she beyond rude every time I call. The attitude in that woman's voice is beyond annoying. Her name is Dawn. She needs to check her attitude at the door. I told her I had been out of it for a few months, she says, "Sounds like it!"

I deal with rude people all day I don't need it when I purchase my product's. She either needs a talking to or some deciplinary actions need to be taken.

Thanks.

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9:24 pm EDT

CosmoProf Beauty Olaplex

I ordered off of the email I recieved that said I had 5 hours left to get the Olaplex 4 in 1 free if I ordered the travel size. I immediately contacted

Cosmoprof due to the fact that I saw no promo code, etc; I was told that it would be up to the warehouse. That was on 6/22. I know you have record of that and my subsequent call.

Much to my dismay, I received an email that my order had the wrong sku? I wouldn’t have ordered the Olaplex travel size had it not been for that email. I have plenty. I feel completely scammed. I won’t be ordering from Cosmoprof again. Salon Centric is so much better to do business with.

Desired outcome: I would like the Olaplex 4 in 1 as promised.

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Jenllh
US
Jun 27, 2022 9:36 pm EDT

Twice more than half my order was cancelled on me, without me receiving an email stating that they could not fulfill my order and would I like to proceed. One of the orders with the shipping ended up costing me more than it would have had I walked into Sephora and bought it outright. I asked for a refund for my shipping and asked to speak to a manager about their policy on contacting a client about cancellation of my order. It’s been two weeks and I have reached out many times. They also had a “ customer appreciation “ sale in which 90% of the items were unavailable. Definitely do not appreciate their customers. Never ordering from there again, clearly don’t care about retaining business.

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3:22 pm EDT

CosmoProf Beauty Staff at West Hartford CT CosmoProf

Upon entrance, the door literally closing behind me,(I hadn’t even picked up my basket yet) the employee at Cosmo Prof immediately asked if I had a card and I said yes. She then said “are you sure” I said yes. She then asked me to show her my card which I did and clearly stated that I would take my business elsewhere.

I have been shopping at Cosmo Prof for years and also in the West Hartford location and I’ve never been more disappointed or disgusted by a staff members actions and words. Because I was dressed in scrubs and a T-shirt she questioned me over and over? And it wasn’t just the words or the tone but it was also the looks I was receiving.

I will never step foot in that location again and I have made it clear to many clients and friends as well.

This was very unprofessional and very honestly judge-mental and unkind!

Jessica

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1:17 pm EST
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Upon entering cosmo prof in the morning of 1/13 me and my daughter starting walking towards the hair dye section and the manager had asked us if we had masks. We said, "No thank you, we're okay". Upon hearing this, associate Tina proceeds to start yelling at us and telling us we need to stand outside to receive service. Then she continues yelling at us in a...

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10:39 pm EDT

CosmoProf Beauty Lack of product

I have been in the same area for over 32 years. I know many local stylists from several different salons. We have communicated regularly about the Lack of Product on the shelves at both our local locations. We use the East Broad Street, Reynoldsburg/Blacklick and the Rt 256 location in Pickerington Ohio. The new east broad location was fabulous when it opened. We were able to get whatever we needed, which was refreshing after not being able to get certain products at every visit to the Pickerington location. Now, your bad decisions with both stores have caused a large shift of stylists to return to the Pickerington store trying to get what they need. The reputation of the East Broad street store is now very bad and you only have yourselves to thank. At this point, it would most likely be financially better for you to close the East Broad store. We are tired of visiting the store at the beginning of a work day with a list of items needed for the day and finding nothing on the shelves. I went in needing 3 colors and all of them were not to be found. I have a second and third preference in color products and suitable replacements were not even on the shelves. Several of us are searching for alternate suppliers in order to maintain a quality service for our salon clients. We are afraid to depend upon finding what we need at Cosmo Prof. This is a very sad situation, one that you very well may ignore. Being stylists for so long, many of us have used this business through its many changes throughout the years and are saddened to see it come to this.

Desired outcome: We are giving you a chance to put your store in order and supply us with the products we need to effectively run our businesses.

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4:21 am EDT
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Cosmeproof manager is harassing me and telling other employees that she will fire me and she took money from the register n when I was closing the draw that time money was short... And now she is planning to fired me

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12:26 am EST
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CosmoProf Beauty Cosmoprof- Phoenix Az. 75th ave & Thomas

I see other reviews saying they were bullied. Yes I can agree 100%. Phoenix Arizona 75ave and Thomas location 3/2/21.11am. The RUDEST employee over. Refused to sell to me because I was using the cosmoprof account that my husband and I got under our salon business. If she couldn't sell to me fine whatever even though I've been using that cosmoprof card for the past 5 years with ZERO problems. But the fact that she was incredibly RUDE and unapologetic was the disgusting part. And I knew something wasn't right as soon as I walked through the doors. I walked in and she NEVER came out front to acknowledge that I had walked in. Anyone could've walked in just to steal products and she wouldn't have cared. She never greeted me or even looked up. Finally I walked up to the register and said Hi and she never said one word. She had the most horrible attitude. It looked like I had bothered her by walking into the store and interrupted her from doing nothing out in the back. I've gone to this location before and the girls are always nice but this woman was the worst I have ever come across. She had long black hair, Hispanic, with fake eyelashes on. Working on the morning of March 2nd 11am. The worst part of it is my 7year old daughter was with me and had to witness this trash service. Shame on you Cosmoprof for hiring people who don't appreciate having a job and dislike helping people.

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3:21 am EDT

CosmoProf Beauty Shorty buissnes pratices

You sell Beaty supplies for licensed cosmetologists but yet have dog shampoo on you're shelves none of the groomers are licensed in North Carolina change the policy period

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5:23 pm EST

CosmoProf Beauty Manager and team at 1610 e Bell rd Phoenix

I have been shopping at cosmoprof for 17 years, and have worked at stores in two states and CANNOT BELIEVE how this team thinks they can treat customers. There's already only a small amount of people licensed, and able to shop and spend money at these stores, so treating people like they are doing something wrong right as we walked in the door is so out of line.
The last few times I have been to this location, I have had issues with the girls as far as brands and knowledge about the things I was buying, but that's not a huge issue. Recently they have began to ask for IDs to make sure our licenses matched, which I get, to keep it professionals shipping.
I have shopped at this location for two and a half years, but the staff changes so quickly that it's always new people.
I came in today (2/15/21) I was immediately accused of not having a license, by two different workers as soon as I walked in the doors. They came at me and my mother and asked several times and wouldn't listen as I said yes, of course I do, I shop here all the time. I just spoke with the older lady the week prior. Then they KICKED MY MOTHER OUT OF THE STORE. She never even had time to answer. When we asked why, the same older lady told us "they keep getting robbed"...
My mother is visiting g from out of town and running around doing errands with me, she didn't touch anything and to treat her like she was going to steal if she came in with me is absolutely UNACCEPTABLE.
I have had it with this location being rude and argumentative with products, and they should be ashamed of themselves for embarrassing my mother in front of the entire store, and treating her like she was doing something wrong and would steal from them is unbelievable. The way these ladies treated us is absolutely unacceptable. When I was a manager, I or any of my employees would have been FIRED for treating anyone like that.
There is no warning. No signage. No information whatsoever saying that due to STEALING, no one can enter the store without a license. Cosmoprof has already gone so down hill, and with them treating us professional like this, I now know why none of my co workers will shop with you guys anymore. I'm sure this will go unheard, but that store needs a conversation about customer service. I am absolutely DISGUSTED With cosmoprof

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10:09 pm EST

CosmoProf Beauty Store Service in the Waldorf MD location

On Saturday 2/6/21 at approx 2:30 pm I entered your store in Waldorf Md. When I entered I was greeted, and I responded then moved through the store to find the items I needed. I was in the store for approx 2 to 3 minutes when the woman that greeted me announced (I was the only person in the store) that I needed to finish and leave the store because she was closing for lunch. I was stunned and holding 3 boxes of color I had just picked up. I went to try to retrieve the other items I wanted but felt very uncomfortable and went to the register to check out instead. I put the 3 boxes of color on the counter and opened my phone case and to take out a $100 dollar bills. The clerk had not touched the boxes of color, she was standing behind the register looking at me, she quickly told me she could not check me out because she did not have enough money in her cash drawer for a $100 bill. I said this is all I have, I left home without my wallet and only have the cash in my phone case for emergency's.
She said, I took all cards this morning and I would have to close the store to go get more change.
The three boxes of color were approx $10 dollars each, so at 2:30pm on a Saturday she did not have $70.. ?
Worse, I would have spent $100 buying the hair spray, shampoo and conditioner I also wanted...

The entire event was outrageous, with a level of disrespect that was unfitting for any customer and it was all highly insulting. Please understand I don't say this lightly, but after some thought, I have questioned if what happened could have been race related and not a need for a sandwich... It was very extremely disturbing, as if I were being blocked from making a purchase in the store.
I have shopped that location for years, as well as several other of your locations, and I have never been treated as if I was an inconvenience, a hinderance to a "lunch break" or an unwanted customer... The unbelievable part is to get all the items I wanted would not have taken me more than 15 minutes in the store...

When I entered the store it was empty, I walked from the middle of the parking lot, and I did not see anyone exit the store during my walk, so why would she wait until a customer entered to need to close. If you are the only employee in a store on Saturday, why would you not have lunch delivered ? From the time I opened the door to enter, to until the time I walked out empty handed, I was only in the store approx 6 minutes total.

I don't have my account #, but it is under my phone # [protected]
I am very disappointed this kind of thing could happen in your store.

Desired outcome: I guess the question is how does this unprofessional behavior affect long term sales.

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2:47 pm EST
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First thing we've noticed in this bay city location Cosmoprof is lack of enough inventory! Big sexy shampoos and conditioners, bed head small talk, perm rods etc. We buy small talk all the time to sell in our local hair salon, at best you can find 3 at the store, most of the time there is none. Right now completely out of clipper oil. List goes on and on. I...

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9:31 pm EDT
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My name is Joyce Tucker and I have worked at Cosmoprof for 16 years as of Nov. 1. I have loved that job since day one. October 9, 2020 I was on a ladder several feet away from my coworker no customers in the store and the district manager Kathy came out and said Joyce you need to put your mask up (which was down by my chin). I told her "Kathy, I'll be...

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2:08 pm EDT
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Management I have been a hairdresser for 27 years in Louisville Ky. I have been going to Cosmo on Westport rd for I cant even remember how long. Forever!! I have never had any problems there until recently. This year they had a change in management. Since the new manager... They have bare shelves!! They never have anything in stock. Whenever I go there...

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2:21 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This company is negligent on taking care of abuse and bullying in the work place. Heather wood is the manager there and has had several complaints made about her to not only hr, but the dm. Nothing has ever been done to heather to correct her behaviors. Calling her associates, "retarded", or referring to them as a "retard", is beyond repulsive! Arguing with...

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8:32 pm EDT
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I went into Cosmo Prof today to purchase some items. I have been shopping there for years this was the first time I have ever experienced this type of service. I walked into the store, I was greeted by a male cashier with a warm welcome once I walked onto the aisle looking for my items the owner of the store came onto the aisle acting as thought she wa...

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Overview of CosmoProf Beauty complaint handling

CosmoProf Beauty reviews first appeared on Complaints Board on Aug 8, 2016. The latest review Poor customer experience was posted on Feb 28, 2024. CosmoProf Beauty has an average consumer rating of 1 stars from 40 reviews. CosmoProf Beauty has resolved 0 complaints.
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  1. CosmoProf Beauty Contacts

  2. CosmoProf Beauty phone numbers
    +1 (888) 206-1192
    +1 (888) 206-1192
    Click up if you have successfully reached CosmoProf Beauty by calling +1 (888) 206-1192 phone number 0 0 users reported that they have successfully reached CosmoProf Beauty by calling +1 (888) 206-1192 phone number Click down if you have unsuccessfully reached CosmoProf Beauty by calling +1 (888) 206-1192 phone number 0 0 users reported that they have UNsuccessfully reached CosmoProf Beauty by calling +1 (888) 206-1192 phone number
  3. CosmoProf Beauty emails
  4. CosmoProf Beauty address
    3001 Colorado Blvd, Denton, Texas, 76210, United States
  5. CosmoProf Beauty social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
CosmoProf Beauty Category
CosmoProf Beauty is ranked 37 among 152 companies in the Make-Up and Cosmetics category

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