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Customer Service

1800 468 2274 (North America)
+39 279 6420 (Italy & Rest Of Europe)
+1 480 281 0424 (North America)
+61 262 350 180 (Australia & New Zealand)
+852 28 276 211 (Hong Kong)
+62 217 292 662 (Indonesia)
+92 213 423 1936 (Pakistan)
+63 25 811 914 (Philippines)
+65 65 137 318 (Singapore & Malaysia)
+82 267 155 400 (South Korea)
+66 264 269 118 (Thailand)
Via Cappuccini 2
Italy - 20122
Registered Office
Via Maserati 16, 40128 Bologna, Italy

North America (United States, Canada, Mexico)
15825 North 71st Street, № 100, Scottsdale, AZ 85254 USA

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Complaints & Reviews

Oct 26, 2020

Cosmo Prof — Mask complaint

My name is Joyce Tucker and I have worked at Cosmoprof for 16 years as of Nov. 1. I have loved that job since...

Oct 25, 2020

CosmoProf — Managment

Management I have been a hairdresser for 27 years in Louisville Ky. I have been going to Cosmo on Westport...

Sep 20, 2020

CosmoProf — Heather wood, store manager at 6672

This company is negligent on taking care of abuse and bullying in the work place. Heather wood is the manager...

Aug 25, 2020

CosmoProf — Bad customer service by owner

I went into Cosmo Prof today to purchase some items. I have been shopping there for years this was the first...

Jul 22, 2020

CosmoProf — Customer service

Was greeted at the Bristol, VA. Store and screamed at to wear a mask, I was wearing a mask and had pulled it...

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CosmoProfCustomer service

The customer service at the concord N.C. store is aweful!!! They only let 5 people at a time and stand at the door and hold it shut! Unacceptable!!! Will NOT shop in that store again. Will go to the Mooresville store from now on!! Michelle is miserable! They clean their carts and baskets with Clorox and the handles to the baskets are rusted! A lady behind me got rust on her shirt from the basket. When I said something about that Michelle said "well that's what Clorox does" and just walked off! Times are different for everyone she could at least try to be pleasant!

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    CosmoProfUnfair hiring practices


    I hope all finds you well today. I am writing to you today as I would like to speak to and Human Resources. I recently applied to your Medicine Hat location. With over 20 years of administration and a diploma in cosmology. I thought I would be an ideal applicant. However, my application was not even chosen for the interview. The original candidate chosen was a minor in high school. I also followed up in the store and was told Cosmo-Prof does not hire males. can you please have an associate from HR call me at [protected]. so I know whom to file my complaint with. Thank you.

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      CosmoProfwarm and gentle perms for tinted hair

      There are (3) different types of warm and gentle perms!!! (Normal)( grey and resistant hair) and (tinted formula for color treat or bleached hair). Cosmo prof DOES NOT carry the tinted formula warm and gentle perm!!! Why? I have tried repeatedly to get Cosmo prof to get these and the manager says they are discontinued and she can't even order them from her store????? Someone needs to fix this and get these perms in tinted formula in the store please!!! I have used all these warm and gentle perms for over 40 years. I have to go to Sallys or salon centric for the tinted formula perms. I get all my products from Cosmo prof BUT I am thinking maybe I need to go to salon centric for everything???? Please fix this.

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        Oct 21, 2019

        CosmoProf — customer service

        I've been a salon owner, Esthetician, and in the beauty industry for 17 years. I've been shopping...

        Oct 10, 2019

        CosmoProf — refusal to put woody's stache wax on shelf

        I have requested three times now, to put Woodys mustache wax back on the shelf. I like to purchase a few...

        Jul 31, 2019

        CosmoProf — customer service

        I was in cosmoprof shopping around 9:15 and a heavy set lady red hair was in the store throwing around thing...

        Jul 30, 2019

        CosmoProf — angela (manager)

        I came into the store on 7-29-19 and was shopping for several products, the manger came up to me personally...

        CosmoProfwrongful termination

        I currently was employed with Cosmo Prof in Grand Rapids, MI, i first applied for plainfield location & during interview asked if id go to breton & i accepted to be trained out there not permantly, i felt kinda obligated to stay there due to short staffed, but i applied at plainfied due to my car being in shop and this locarion was walking distance for me, owner of Breton and manger of plainfield knew my car situation, i borrowd a vechicle to get to 28th st every shift, i had my grandmother taking her trips off that she paid for so i could get bck on my feet,
        I got thrown in a hectic time when i was hired beacuse breton location didnt have a manager, i got trained super fast, was left on my own sooner then wanted and felt comfortable .
        On April 14th Sunday after leaving my shift ( we got hit with slushy snow that was thick) on highway the car lost control due to bald tires and spun me into the guard rails along highway, which had the car totaled, Monday 15th i calles Breton location and explained what happened and i had no way to get there due to not having allot of support or help, that i thought and had my shifts that week covered, thursday i gotten a TEXT from owner saying i resigned, i replied back with a picture of car and explaining that as far as i knew i had my shifts covered, i never got a reply back.

        I personally feel ive been wrongful terminated amd was NOT fair, to lose my job beacuse i got into a wreck, and everything how i was hired to training to not having a manager for basically 5 months i feel is unfair.
        I just wanted to send this to get it out that its not right to be terminated beacuse of a car accident and that i did Tell them, i as far as i knew was okay til i got there til weekend. Im jus very disapointed beacuse i truely loved this job.

        wrongful termination

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          Apr 10, 2019

          CosmoProf — tammy

          Walked in to make some purchases as soon as I walk in a nice girl greets me and when I go down the aisle...

          Dec 21, 2018

          CosmoProf — bullying and harassment

          am absolutely disgusted and appalled by this comapany, if I could give this a 0 I would. I was an employee...

          Nov 26, 2018

          CosmoProf — how I am being treated as a single parent

          I currently work for Cosmoprof at the Champaign Illinois location. My mom has recently been hospitalized and...

          Sep 28, 2018

          CosmoProf — investigation.

          I think that you should investigate a sales associate by the name of Jami Gabel who was hired twice by Mandi...

          Sep 26, 2018

          CosmoProf — manager

          I was in the store buying products when I heard a lot of profanity being used from the back room. Then an...

          Sep 10, 2018

          CosmoProf — customer service

          I went into the CosmoProf off of 108th and Q in Omaha, Ne today. There was an issue with my card, and the...

          Jan 26, 2018

          CosmoProf — store manager - rude and needs to learn some manners

          I had just spent at least $300 in the store on products, I purchased the wrong size curling iron and had to...

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